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$10

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$25

How much do spectrum call jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for spectrum call in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Spectrum Call vs Spectrum Customer Service Representative?

AspectSpectrum CallSpectrum Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training in customer service and technical supportHigh school diploma or equivalent; training in customer service and product knowledge
Work EnvironmentCall centers, remote or on-site, handling customer inquiries and technical issuesCall centers, on-site or remote, assisting customers with billing, service issues, and technical support
Employer & Industry UsageTelecommunications industry, customer support rolesTelecommunications industry, customer support roles

While both roles involve assisting Spectrum customers via phone, Spectrum Call typically refers to the overall call handling process, including technical troubleshooting, whereas Spectrum Customer Service Representative focuses more on billing, account management, and general support. Both roles require similar credentials and work in comparable environments, often overlapping in daily tasks.

What are some common challenges faced by Spectrum Call Center representatives, and how can they be managed effectively?

Spectrum Call Center Representatives often encounter high call volumes and must address a wide variety of customer concerns, ranging from technical issues to billing inquiries. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and apply company protocols. Effective representatives use available resources, such as knowledge bases and support from experienced team members, to resolve issues efficiently while maintaining a positive customer experience. Regular training and feedback sessions also help employees stay updated on new products and solutions, ensuring continued professional growth.

What are the key skills and qualifications needed to thrive as a Spectrum Call Center representative?

To excel as a Spectrum Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is important. Outstanding representatives demonstrate patience, active listening, and the ability to remain calm under pressure. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.

What is a Spectrum Call representative?

Spectrum Call representatives are customer service professionals who handle incoming and outgoing calls on behalf of Spectrum, a telecommunications company. Their primary responsibilities include assisting customers with account inquiries, technical support, billing questions, and service troubleshooting. They are trained to provide accurate information, resolve issues efficiently, and ensure a positive customer experience. Spectrum Call representatives may also promote additional services or upgrades based on customer needs.
What cities are hiring for Spectrum Call jobs? Cities with the most Spectrum Call job openings:
What states have the most Spectrum Call jobs? States with the most job openings for Spectrum Call jobs include:
Spectrum Call jobs near you

Strategic Major Account Executive, Spectrum Business

Spectrum Business

Coppell, TX

Full-time

Posted 15 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 613 frontline employees who took The Breakroom Quiz

30th of 97 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Want to leverage your technical expertise and business acumen to drive growth for large enterprise clients? As a Strategic Major Account Executive at Spectrum, you will build lasting partnerships and deliver tailored voice, data, cloud and video solutions to new and existing customers. Your consultative approach and ability to navigate high-level technical and executive relationships will be instrumental in achieving Spectrum’s business goals in the enterprise space. 


How You Will Make an Impact 

  • Cultivate and maintain key business relationships with large enterprise accounts, selling Spectrum Business services across assigned territory or market segment 
  • Achieve monthly revenue quotas in data, phone, cloud and video sales by identifying target markets and contacts for Spectrum’s enterprise product portfolio 
  • Conduct daily field sales activities with frequent travel to customer locations, using cold calling and networking to generate new business 
  • Develop professional proposals, negotiate contracts with CEO and CTO-level executives and manage the sales cycle from prospecting through service implementation 
  • Deliver customer-centric solutions by presenting product features and benefits and facilitating technical and business conversations 
  • Maintain accurate sales activity reports, including sales funnels, forecasts and call logs 
  • Build relationships in the corporate and IT community, consistently achieving monthly sales quotas 
  • Collaborate with area peers to acquire referrals and grow market presence 

Working Conditions 

  • Office-based role with significant travel required to customer locations, including travel during inclement weather using a reliable personal vehicle

What You Will Bring to Spectrum 


Required Qualifications 


Education 

  • High school diploma or equivalent from an accredited organization (GED) 

Experience 

  • Experience selling to corporate executives and outside sales to enterprise, healthcare, government or education clients 

Skills 

  • Read, write, speak and understand English 
  • Quick to conduct cost analyses and provide product recommendations 
  • Proficiency in Microsoft Excel, Word, PowerPoint and Visio  
  • Experience with ICOMS/CSG or other billing systems 
  • Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet) 
  • Understanding of TCP/IP networking, network security, firewalls and telephony products (T1, PRI, SIP) 
  • Familiarity with business software, hardware applications, Intranets and Salesforce 
  • Experience negotiating Master Service Agreements and selling financial/business benefits, closing sales and presenting technical solutions 
  • Valid and active State driver’s license with a safe driving record 

Preferred Qualification 

Education 

  • Bachelor’s degree in a business-related field or equivalent combination of education, training and experience  

Experience 

  • 4+ years of B2B sales experience selling data, voice, cloud or video solutions to multi-location enterprise accounts 

Skills 

  • Demonstrated success as a top sales performer consistently exceeding revenue quotas 
  • Aptitude for learning the Spectrum product suite 
  • Ability to translate technical information for customers and work confidently with high-level management 
  • Experience in identifying and cultivating market opportunities 

#LI-SE1
SCM270 2026-78000 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You Will Bring to Spectrum 


Required Qualifications 


Education 

  • High school diploma or equivalent from an accredited organization (GED) 

Experience 

  • Experience selling to corporate executives and outside sales to enterprise, healthcare, government or education clients 

Skills 

  • Read, write, speak and understand English 
  • Quick to conduct cost analyses and provide product recommendations 
  • Proficiency in Microsoft Excel, Word, PowerPoint and Visio  
  • Experience with ICOMS/CSG or other billing systems 
  • Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet) 
  • Understanding of TCP/IP networking, network security, firewalls and telephony products (T1, PRI, SIP) 
  • Familiarity with business software, hardware applications, Intranets and Salesforce 
  • Experience negotiating Master Service Agreements and selling financial/business benefits, closing sales and presenting technical solutions 
  • Valid and active State driver’s license with a safe driving record 

Preferred Qualification 

Education 

  • Bachelor’s degree in a business-related field or equivalent combination of education, training and experience  

Experience 

  • 4+ years of B2B sales experience selling data, voice, cloud or video solutions to multi-location enterprise accounts 

Skills 

  • Demonstrated success as a top sales performer consistently exceeding revenue quotas 
  • Aptitude for learning the Spectrum product suite 
  • Ability to translate technical information for customers and work confidently with high-level management 
  • Experience in identifying and cultivating market opportunities 
Employment Type: Full Time

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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