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Spanish Customer Service Jobs (NOW HIRING)

Collabera

Spanish Customer Service Specialist

Tempe, AZ · Hybrid

$23 - $24/hr

Bilingual - English and Spanish. 6+ months of customer service / call center / contact center experience. Benefits: The Company offers the following benefits for this position, subject to applicable ...

MCI Careers

Spanish Customer Service Representative

Wichita, KS · On-site

$15.75 - $21.50/hr

We're hiring Spanish Customer Service Representatives to join our Wichita-based team and provide exceptional support to inbound callers. In this role, you'll assist customers with inquiries, payment ...

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How much do spanish customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for spanish customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Spanish Customer Service role, and how can I effectively handle them?

In a Spanish Customer Service role, you may encounter challenges such as language barriers, handling difficult or frustrated customers, and navigating cultural differences. To be successful, it's important to practice patience, active listening, and empathy while communicating clearly in both Spanish and English. Leveraging company resources, ongoing training, and support from your team can help you resolve complex issues efficiently and maintain a positive customer experience.

What does a Spanish Customer Service representative do?

A Spanish Customer Service representative assists customers who speak Spanish by answering their questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person, ensuring a positive experience and addressing any concerns in the Spanish language. These professionals often work for companies that serve Spanish-speaking clients or operate in regions with a significant Spanish-speaking population.

What are the key skills and qualifications needed to thrive as a Spanish Customer Service Representative, and why are they important?

To thrive as a Spanish Customer Service Representative, you need fluency in both Spanish and English, strong communication skills, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and common office applications is typically required. Patience, problem-solving ability, and cultural sensitivity make individuals stand out in this position. These skills ensure effective support for Spanish-speaking clients, leading to higher satisfaction and efficient resolution of issues.

What is the difference between Spanish Customer Service vs Spanish Technical Support?

AspectSpanish Customer ServiceSpanish Technical Support
Required CredentialsCustomer service certifications, language proficiencyTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, retail, online supportIT help desks, technical departments
Employer & Industry UsageRetail, hospitality, e-commerceIT companies, software providers

Spanish Customer Service focuses on assisting customers with general inquiries, product info, and billing, while Spanish Technical Support involves troubleshooting technical issues and providing specialized solutions. Both roles require strong Spanish language skills, but technical support demands technical knowledge and certifications. Understanding these differences helps job seekers target the right roles in customer service or technical fields.

More about Spanish Customer Service jobs
What cities are hiring for Spanish Customer Service jobs? Cities with the most Spanish Customer Service job openings:
What are the most commonly searched types of Spanish Customer Service jobs? The most popular types of Spanish Customer Service jobs are:
What states have the most Spanish Customer Service jobs? States with the most job openings for Spanish Customer Service jobs include:
What job categories do people searching Spanish Customer Service jobs look for? The top searched job categories for Spanish Customer Service jobs are:
Spanish Customer Service jobs near you
Infographic showing various Spanish Customer Service job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Spanish Customer Service Representative (Tolling)

Spanish Customer Service Representative (Tolling)

MCI

Carrollton, TX

$15.50 - $21/hr

Other

Posted yesterday

Job description

Spanish Customer Service Representative

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're looking for dependable and enthusiastic Spanish Customer Service Representatives to join our team and provide exceptional support to inbound callers. In this role, you'll assist customers with inquiries, resolve disputes, process payments, and guide them through various procedures all while delivering a professional and positive experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous, timely, and professional manner.
  • Listen actively to understand customer needs and provide effective solutions.
  • Research internal systems to locate missing information and coordinate with other departments as needed.
  • Process payments and manage account-related tasks using company systems.
  • Accurately document customer interactions and claims.
  • Follow scripts, policies, and procedures to ensure compliance and consistency.
  • Use training and knowledge bases to answer customer questions confidently.
  • Escalate unresolved issues to supervisors or appropriate teams.
  • Ensure first-call resolution through effective troubleshooting and communication.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance and scheduling expectations.

Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Typing speed of 20+ WPM with accuracy.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Familiarity with Windows operating systems and ability to learn new tools.
  • Reliable and punctual with a strong work ethic.
  • Ability to troubleshoot, resolve conflicts, and follow up on customer issues.
  • Customer-first mindset: empathetic, patient, and responsive.
  • Ability to multitask, self-manage, and adapt to change.
  • Team-oriented with excellent interpersonal skills.

Preferred:

  • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles.
  • Experience in state or federal work environments.

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