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The Social Services & Volunteer Coordinator provides leadership and oversight of the East Cleveland Corps’ Social Services and Volunteer Programs in support of the Corps Officers and the mission of The Salvation Army. Under the direction of the Corps Commanding Officers, the Coordinator manages program operations, budgets, personnel, volunteer engagement, and program development while promoting effective ministry and community service.

This position provides direct casework and group services to individuals and families, addressing physical, emotional, spiritual, and social needs through the effective use of agency and community resources. The Coordinator is expected to demonstrate compassion, professionalism, teachability, and a commitment to advancing the mission of The Salvation Army.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (As directed by the Corps Commanding Officers)

Social Services
• Understand, promote and facilitate the Mission of The Salvation Army.
• Ensure that all communications and concerns related to operation of the Social Services Program, be handled in accordance with the proper protocols for the East Cleveland Corps & Greater Cleveland Area Services
• Work with the East Cleveland Corps staff to foster cooperative relationships, in meeting the holistic needs of the community
• Responsible for sharing with the Corps Commanding Officers, all matters of mutual concern relating to the total welfare of the Social Services Program
• Performs the full range of Social Service worker duties. This includes obtaining and recording case data, making needs assessments, developing treatment plans and goals; and carrying out the treatment process which may include making appropriate referrals and follow-ups.
• Keeps up-to-date records and statistics as required by The Salvation Army and external partners
• Regularly meet with supervisor for case and administrative consultation. Also, takes own initiative to contact supervisor whenever priority or emergency situations occur.
• To upgrade skills through mandatory department in-service training meetings, supervisory meetings, and current relevant readings
• To contribute to the development of the department by providing data from one’s own practice and other sources, suggesting areas for study and programming
• May prepare written work for advancing social services in the agency
• Liaise on behalf of the agency, to the social services community and present the agency’s program to public or civic groups
• Contact other social service agencies regarding the client situation for the purpose of making interagency referrals and for the development of resources for the client
• Provide supervision and training for assigned interns

Food Services
• Provide direct oversight of the Soup Kitchen Lead, Food Pantry Lead & Food Pantry Assistant and the administration of Hot Meal & Food Pantry Programs, in accordance with internal and external policies

Volunteers
• Work with other Department Heads at East Cleveland Corps to determine volunteer needs of the facility
• Responsible for screening and processing applications for all individuals wishing to serve as a volunteer at the East Cleveland Corps, through the appropriate channels before assigning them to an area
• Ensure all volunteers complete required training prior to commencing their service
• Responsible for maintaining records of volunteers including necessary time records

OTHER DUTIES AND RESPONSIBILITIES: (As directed by the Corps Commanding Officers)
• Serve as a liaison for registrations for Camp NEOSA summer programming, as necessary
• Responsible to coordinate with Youth Ministries Coordinator to develop and foster relationships for youth attending camping programs
• Serve as a primary contact for Christmas Toys/Angel Tree Program at East Cleveland Corps
• Assist with special events, as assigned to foster greater community engagement
• Involvement in the total program with willingness to help in all areas as needed, including food service, outdoor/indoor activities, children with problems, classroom coverage, etc.
• Promote observance of the moral and ethical code affecting program participants and staff
• Must be able to liaise with external (Food Bank, United Way, etc.) and off-site (DHQ) personnel
• Must attend and contribute to East Cleveland Leadership Team Meetings.
• Serve as a member of the Case Management Team, during disaster emergencies
• Perform related duties, as assigned.

This is not an exhaustive list of duties and may be added to, deleted, and changed as required by the Corps Officers.

SUPERVISORY RESPONSIBILITIES:

The Social Services & Volunteer Coordinator will provide direct supervision to:
• Food Pantry Assistant
• Soup Kitchen & Food Pantry Lead
• Volunteers
• Assigned Interns

• Bachelor’s Degree in Social Work (or related field) from an accredited institution and at least 1 year of supervisory experience OR a Masters’ Degree in Social Work (or related field) from an accredited institution and at least 6 months of supervisory experience
• Ability to understand the obligations, functions, programs, and services of the agency and their relation to staff, clients, community, and general social welfare, and ability to appraise these relationships
• Capability to recognize and to elicit psychological and physical factors, to differentiate subjective from objective factors and capability to understand the origin, meaning, significance and inter-relationship of theses factors
• Potential to plan treatment appropriate to the evaluated data and to execute the treatment plan in such a manner as to aid clients to function more adequately
• The ability to express and to transmit ideas and knowledge clearly
• The ability to express and to maintain relationships within and outside the agency in a professional manner.
• Ability to organize own tine and effort to meet assigned situations and work demands
• Ability to reflect on own performance capabilities and limitations with some accuracy
• Ability to use supervision constructively for one’s own professional development and growth

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.