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Solution Center Jobs (NOW HIRING)

Joint Pain Solution Center

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Medication Assistant

Fort Lauderdale, FL · On-site

$22/hr

  • PTO

Medical Assistant Joint Pain Solution Center Fort Lauderdale, FL Part-Time & Full-Time Join a Practice That's Changing How Joint Pain Is Treated Joint Pain Solution Center is a growing physician ...

SRP

College Intern - Solution Center IT Help Desk

Tempe, AZ · Hybrid

$14.25 - $19.25/hr

  • Medical

  • Retirement

College interns are eligible to receive $1000 per calendar year Summary SRP is recruiting a Solution Center/Help Desk Student Intern. The ideal candidate will be a college Freshman, or Sophomore in ...

PYRAMID SERVICES

Solutions Center Rep

Scottsdale, AZ · On-site

$16.25 - $20.25/hr

Solutions Center Representative Immediate need for a talented Solutions Center Representative. This is a 12 months contract with potential for project extension opportunity with long-term potential ...

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Solution Center information

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How much do solution center jobs pay per year?

As of Aug 16, 2026, the average yearly pay for solution center in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by professionals working in a solution center, and how can they be addressed?

Professionals in a Solution Center often handle a high volume of inquiries and complex troubleshooting requests, which can be challenging when balancing speed and quality of service. Navigating rapidly evolving technologies and ensuring effective communication across departments are also common hurdles. To address these challenges, many teams implement regular training sessions, knowledge-sharing initiatives, and use robust ticketing systems to streamline workflow. Collaboration with technical experts and clear escalation protocols further help in resolving issues efficiently and enhancing customer satisfaction.

What is a solution center?

A Solution Center is a specialized team or facility within an organization that provides expert support, technical assistance, and innovative solutions to customers or internal stakeholders. Solution Centers are often focused on resolving complex issues, offering product demonstrations, and assisting with the implementation of new technologies. They play a crucial role in ensuring customer satisfaction by delivering tailored guidance and troubleshooting. These centers may operate virtually or in physical locations, depending on the organization's needs.

What are the key skills and qualifications needed to thrive as a solution center specialist?

To thrive as a Solution Center Specialist, you need strong problem-solving abilities, customer service expertise, and typically a background in information technology or related fields. Proficiency with ticketing systems, CRM platforms, and remote troubleshooting tools is commonly required, along with any relevant IT certifications such as CompTIA A+ or ITIL. Outstanding communication, patience, and adaptability help specialists address diverse customer issues and collaborate effectively with team members. These competencies ensure efficient resolution of technical problems and contribute to high customer satisfaction and operational efficiency.

What is the difference between Solution Center vs Customer Support Specialist?

AspectSolution CenterCustomer Support Specialist
Required CredentialsTechnical certifications, problem-solving skillsCustomer service training, communication skills
Work EnvironmentTechnical teams, call centers, online supportCall centers, help desks, online chat
Employer & Industry UsageIT, tech companies, service providersRetail, telecom, software companies
Common Search & Comparison IntentTechnical problem resolution, support rolesCustomer interaction, issue resolution

The Solution Center typically focuses on technical problem-solving within IT or tech industries, requiring certifications and technical skills. In contrast, a Customer Support Specialist emphasizes customer communication and service, often with less technical certification. Both roles involve support but differ in technical depth and work environment.

More about Solution Center jobs

What states have the most Solution Center jobs?

States with the most job openings for Solution Center jobs include:

What job categories do people searching Solution Center jobs look for?

The top searched job categories for Solution Center jobs are:

Solution Center jobs near you
Infographic showing various Solution Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.

HR Solution Center Representative Tier 1, 40 Hours.

Umass Memorial Health

Worcester, MA • On-site

Full-time

Re-posted 3 days ago

UMass Memorial Health rating

7.3

Company rating: 7.3 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

307th of 887 rated healthcare providers

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$20.18 - $36.32

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30am-5:00pm

Shift:

1 - Day Shift, 10 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 6177 HR Solution Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Tier One HR Solution Center Representative is responsible for answering inbound employee inquiries across all HR functions, owning the resolution of tier 1 employee and manager inquiries through case management.
Job Description

Major Responsibilities:

1. First point of contact for all HR-related questions and supports employee life-cycle processes, programs, and policies. Must have general knowledge of HR policies and procedures for quick responses to caregivers.

2. Educate and promote the use of self-service tools and technology to help drive self-service utilization.

3. Monitors case load volumes, answers questions, research information, and assists with problem resolution within Service Level Agreements (SLAs) as part of HR case management through phone and self-service.

4. Demonstrate outstanding problem-solving skills to resolve inquires, track status and conduct follow-ups for assigned cases, following the proper escalation procedures as needed.

5. Provides a welcoming and responsive atmosphere, including over the phone, while maintaining high quality customer service.

Position Qualifications:

Required:

1. High school diploma or equivalent.

Experience/Skill:

Required:

1. High degree of integrity and ability to maintain strict confidentiality.

2. Ability to multitask and work under pressure while maintaining a professional attitude.

3. Ability to adapt quickly to change with new processes and procedures.

4. Excellent verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed.

5. Advanced computer skills, including utilizing multiple software systems and Microsoft/Excel.

6. Critical thinking, Problem Solving, self-starting and multi-tasking abilities necessary.

7. Ability to understand and execute HR procedures and policies.

8. Must be organized with strong attention to detail.

9. Requires the ability to work independently, make decisions and edit work of others.

10. Ability to multi-task without losing speed or accuracy.

11. Ability to resolve identified discrepancies.

12. 6 months-1 year experience in a customer service role.

Preferred:

1. Experience in an HR support role.

2. Working knowledge of state and federal employment laws.

3. Functional knowledge of Workday.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

ties at any time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

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