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Solution Center Jobs (NOW HIRING)

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Solution Center information

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$44.5K

$123.3K

$181.5K

How much do solution center jobs pay per year?

As of Sep 6, 2026, the average yearly pay for solution center in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What is a solution center?

A Solution Center is a specialized team or facility within an organization that provides expert support, technical assistance, and innovative solutions to customers or internal stakeholders. Solution Centers are often focused on resolving complex issues, offering product demonstrations, and assisting with the implementation of new technologies. They play a crucial role in ensuring customer satisfaction by delivering tailored guidance and troubleshooting. These centers may operate virtually or in physical locations, depending on the organization's needs.

What are the key skills and qualifications needed to thrive as a solution center specialist?

To thrive as a Solution Center Specialist, you need strong problem-solving abilities, customer service expertise, and typically a background in information technology or related fields. Proficiency with ticketing systems, CRM platforms, and remote troubleshooting tools is commonly required, along with any relevant IT certifications such as CompTIA A+ or ITIL. Outstanding communication, patience, and adaptability help specialists address diverse customer issues and collaborate effectively with team members. These competencies ensure efficient resolution of technical problems and contribute to high customer satisfaction and operational efficiency.

What are some typical challenges faced by professionals working in a solution center, and how can they be addressed?

Professionals in a Solution Center often handle a high volume of inquiries and complex troubleshooting requests, which can be challenging when balancing speed and quality of service. Navigating rapidly evolving technologies and ensuring effective communication across departments are also common hurdles. To address these challenges, many teams implement regular training sessions, knowledge-sharing initiatives, and use robust ticketing systems to streamline workflow. Collaboration with technical experts and clear escalation protocols further help in resolving issues efficiently and enhancing customer satisfaction.

What is the difference between Solution Center vs Customer Support Specialist?

AspectSolution CenterCustomer Support Specialist
Required CredentialsTechnical certifications, problem-solving skillsCustomer service training, communication skills
Work EnvironmentTechnical teams, call centers, online supportCall centers, help desks, online chat
Employer & Industry UsageIT, tech companies, service providersRetail, telecom, software companies
Common Search & Comparison IntentTechnical problem resolution, support rolesCustomer interaction, issue resolution

The Solution Center typically focuses on technical problem-solving within IT or tech industries, requiring certifications and technical skills. In contrast, a Customer Support Specialist emphasizes customer communication and service, often with less technical certification. Both roles involve support but differ in technical depth and work environment.

More about Solution Center jobs

What states have the most Solution Center jobs?

States with the most job openings for Solution Center jobs include:

Infographic showing various Solution Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.

Licensed Mental Health Counselor - Remote

Adult Mental Disability Solution Center

Cranberry, PA โ€ข Remote

$90K - $100K/yr

Full-time

Medical, Retirement

Posted 3 days ago

New


Job description

Position Overview

The Adult Mental Disability Solution Center is seeking a dedicated and compassionate Licensed Mental Health Counselor (LMFT, LPC, LCSW) to join our team in a full-time, remote capacity. In this vital role, you will be responsible for providing culturally sensitive, trauma-informed therapeutic services to individuals and families. Our focus is on delivering research-based treatments that empower clients to overcome challenges and achieve their full potential.

About the Organization

The Adult Mental Disability Solution Center is committed to transforming the lives of individuals grappling with mental health challenges. We offer a range of services designed to support mental well-being, including counseling, case management, and resource connection. Our mission promotes hope and healing through innovative practices and a collaborative approach to mental healthcare. Our center values diversity and inclusion, ensuring that all clients receive care tailored to their unique backgrounds and experiences.

Work Environment

This position is entirely remote, allowing for flexibility in your work schedule while providing telehealth services. You will utilize various digital platforms to connect with clients, ensuring a seamless therapeutic experience from the comfort of their own homes. The supportive and collaborative work environment fosters open communication among team members, enhancing the delivery of comprehensive care.

Key Responsibilities
  • Establish and maintain a reliable work schedule, demonstrating punctuality and consistent attendance.
  • Embody the core values, mission, and vision of the Adult Mental Disability Solution Center in all communications.
  • Effectively engage with a diverse population of clients, demonstrating cultural competency to encourage a trusting and nurturing therapeutic relationship.
  • Conduct comprehensive assessments to identify client needs, develop tailored treatment plans, and monitor client progress.
  • Provide case management services that involve gathering pertinent information, identifying client challenges, and connecting clients and families to appropriate community resources.
  • Facilitate individual, group, and family therapy sessions utilizing evidence-based practices to support client outcomes.
  • Document all client interactions and treatment progress in compliance with regulatory standards and organizational policies.
  • Participate in ongoing professional development and training to enhance your skills and remain current with best practices.
  • Collaborate with multidisciplinary teams to ensure holistic support for clients, addressing both mental health and social service needs.
  • Perform additional tasks as assigned by supervisors to support the goals of the organization.
Patient Population / Client Focus

This position focuses on a diverse range of clients, including individuals and families facing mental health challenges across various age groups. The counselor will work with clients from diverse socioeconomic, cultural, and ethnic backgrounds, ensuring that care provided is sensitive to their unique needs and circumstances. The expectation is to create an inclusive therapeutic environment suitable for all clients seeking support.

Qualifications
  • A Master's degree in Counseling, Social Work, Marriage and Family Therapy, or related field.
  • Current and active licensure in Pennsylvania as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Counselor (LPC).
  • Demonstrated knowledge of mental health treatment modalities and trauma-informed care practices.
  • Strong communication and interpersonal skills to effectively relate to clients and collaborate with team members.
Preferred Experience
  • Previous experience working in a telehealth setting.
  • Familiarity with electronic health record systems for documentation and client management.
  • A background in case management and resource identification for mental health challenges.
Compensation and Benefits

We offer a competitive salary ranging from $90,000 to $100,000 annually based on your caseload and experience. In addition, our comprehensive benefits package includes health insurance, retirement savings plans, and opportunities for professional development and continuing education to further your career.

Career Growth Opportunities

As part of our team, you will have access to numerous opportunities for professional growth. We encourage continuous learning and provide avenues for advancing your qualifications, including workshops, seminars, and relevant training sessions. The supportive environment at the Adult Mental Disability Solution Center allows for career advancement through various pathways such as leadership roles and specialized therapeutic modalities.

Why Join Our Team

At the Adult Mental Disability Solution Center, you will find a meaningful career dedicated to improving the mental health and well-being of clients. Our team-oriented culture, commitment to diversity, and focus on providing trauma-informed care create a fulfilling workplace. Join us in making a difference and helping individuals unlock their potential in a supportive and flexible setting.

Application Information

We invite qualified candidates to apply for this rewarding opportunity. Please submit your resume and cover letter detailing your experience and motivation for applying. We are excited to welcome passionate individuals to our team who are committed to enhancing the lives of those we serve.