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Solution Center Jobs (NOW HIRING)

City of Doral

Solution Center Representative

Miami, FL

$39K - $58K/yr

Supervision Received and Exercised The Solution Center Representative does not have any supervisory responsibilities. This position is classified as a non-exempt, full-time position with a 40 hour ...

City of Doral, FL

Solution Center Representative

Doral, FL · On-site

$39K - $58K/yr

Supervision Received and Exercised The Solution Center Representative does not have any supervisory responsibilities. This position is classified as a non-exempt, full-time position with a 40 hour ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

As a Technology Solution Center Analyst within PNC's Service Desk organization, you will be based in Denver, CO or Phoenix, AZ. Location: Remote (Must be close to Denver, Co or Phoenix, AZ with an ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

As a Technology Solution Center Analyst within PNC's Service Desk organization, you will be based in Denver, CO. Location: Remote (Must be close to Denver, CO and have an approved workspace) Schedule:

Exchange

Retail Solution Center (RSC)Mgr

Dallas, TX · On-site

$81K - $112K/yr

Manages the daily operations of the Exchange Retail Solutions Center (RSC), ensuring effective support for operational readiness and change management initiatives across local Exchanges and ...

The Exchange

Retail Solution Center (RSC)Mgr

Dallas, TX · On-site

$81K - $112K/yr

Manages the daily operations of the Exchange Retail Solutions Center (RSC), ensuring effective support for operational readiness and change management initiatives across local Exchanges and ...

The Exchange

Retail Solution Center (RSC)Mgr

Dallas, TX

$81K - $112K/yr

Manages the daily operations of the Exchange Retail Solutions Center (RSC), ensuring effective support for operational readiness and change management initiatives across local Exchanges and ...

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All JobsSolution Center Jobs

Solution Center information

See salary details

$44.5K

$123.3K

$181.5K

How much do solution center jobs pay per year?

As of Jul 26, 2026, the average yearly pay for solution center in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What services does a solution center offer?

A Solution Center provides technical support, troubleshooting, and customer service for products or services. Staff often use diagnostic tools and have technical certifications to resolve issues efficiently and improve customer satisfaction.

What are some typical challenges faced by professionals working in a Solution Center, and how can they be addressed?

Professionals in a Solution Center often handle a high volume of inquiries and complex troubleshooting requests, which can be challenging when balancing speed and quality of service. Navigating rapidly evolving technologies and ensuring effective communication across departments are also common hurdles. To address these challenges, many teams implement regular training sessions, knowledge-sharing initiatives, and use robust ticketing systems to streamline workflow. Collaboration with technical experts and clear escalation protocols further help in resolving issues efficiently and enhancing customer satisfaction.

What is a Solution Center?

A Solution Center is a specialized team or facility within an organization that provides expert support, technical assistance, and innovative solutions to customers or internal stakeholders. Solution Centers are often focused on resolving complex issues, offering product demonstrations, and assisting with the implementation of new technologies. They play a crucial role in ensuring customer satisfaction by delivering tailored guidance and troubleshooting. These centers may operate virtually or in physical locations, depending on the organization's needs.

What are the key skills and qualifications needed to thrive as a Solution Center Specialist, and why are they important?

To thrive as a Solution Center Specialist, you need strong problem-solving abilities, customer service expertise, and typically a background in information technology or related fields. Proficiency with ticketing systems, CRM platforms, and remote troubleshooting tools is commonly required, along with any relevant IT certifications such as CompTIA A+ or ITIL. Outstanding communication, patience, and adaptability help specialists address diverse customer issues and collaborate effectively with team members. These competencies ensure efficient resolution of technical problems and contribute to high customer satisfaction and operational efficiency.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized roles such as senior solutions architects, certain freelance consultants, and top-tier sales executives, often requiring advanced skills, certifications, and extensive experience. These roles typically involve complex problem-solving, client interaction, and high-value transactions or projects.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities. Specialized roles like Technical Support Manager or Customer Service Director may also command higher pay, especially in large organizations or those requiring technical expertise and leadership skills.

What skills do solution center employees need?

Solution center employees need strong communication and problem-solving skills to assist customers effectively. They should be proficient with relevant tools and technology, have good organizational abilities, and often require knowledge of the company's products or services. Customer service experience and the ability to work in a team environment are also important.

What is the difference between Solution Center vs Customer Support Specialist?

AspectSolution CenterCustomer Support Specialist
Required CredentialsTechnical certifications, problem-solving skillsCustomer service training, communication skills
Work EnvironmentTechnical teams, call centers, online supportCall centers, help desks, online chat
Employer & Industry UsageIT, tech companies, service providersRetail, telecom, software companies
Common Search & Comparison IntentTechnical problem resolution, support rolesCustomer interaction, issue resolution

The Solution Center typically focuses on technical problem-solving within IT or tech industries, requiring certifications and technical skills. In contrast, a Customer Support Specialist emphasizes customer communication and service, often with less technical certification. Both roles involve support but differ in technical depth and work environment.

More about Solution Center jobs
What states have the most Solution Center jobs? States with the most job openings for Solution Center jobs include:
What job categories do people searching Solution Center jobs look for? The top searched job categories for Solution Center jobs are:
Solution Center jobs near you
Infographic showing various Solution Center job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.
Solution Center Agent I

Solution Center Agent I

The First National Bank & Trust Co.

Chickasha, OK

$12.25 - $16/hr

Full-time

Posted 10 days ago

Job description

At First National Bank & Trust, we commit to promoting the success of our customers and communities, providing high quality financial services, and maintaining a strong, safe financial institution. We are looking for a positive, energetic Solution Center Agent.

Work schedules consist of rotating opening, mid-day, and closing shifts, along with one Saturday per month from 8am to 12pm. 

Other qualities we need include:

  • Good verbal and written communication skills
  • Ability to make independent decisions
  • Ability to work collaboratively
  • Outstanding at customer service
  • Excellent problem solving skills

Essential Functions

  • Professional and courteous internal and external customer interaction.
  • Owns customer experience from start to finish.
  • Open new accounts, have a working knowledge of account ownership and account classifications.
  • Complete account maintenance.
  • Troubleshoot online banking issues.
  • Proactively answers inquiries by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems. 
  • Fulfills requests by clarifying desired information and completing transactions.
  • Cross Sell additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services.
  • Updates job knowledge by participating in educational activities.
  • Assist in projects assigned to the solution center.   

FNBT is an Equal Opportunity Employer

Position Requirements

  • High School Graduate or General Education Degree (GED)
  • 6 months customer service preferred
  • Strong computer skills
  • Careful attention to detail and strong organizational skills
  • Ability to manage time effectively and work independently
  • Excellent oral and written communication skills

Other Requirements

  • Must reside in Oklahoma and pass a background and credit check
  • This is an in-office position, and it is critical to remain available to team members during business hours
  • May have intermittent local travel to other locations for meetings, training opportunities and bank events

Apply