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Solution Center Jobs (NOW HIRING)

Case FMS, LLC

Solution Center Agent

North Attleboro, MA · On-site

$14.75 - $19.50/hr

Listen attentively and actively to callers. Record and organize all information provided by customers using computer software. Ensure customer satisfaction with follow-up calls. Handle multiple ...

Case FMS, LLC

Solution Center Agent

North Attleboro, MA · On-site

$14.75 - $19.50/hr

* Listen attentively and actively to callers. * Record and organize all information provided by customers using computer software. * Ensure customer satisfaction with follow-up calls. * Handle multiple ...

Hilltop Holdings

Customer Solution Center Agent

Dallas, TX

$15.50 - $20.50/hr

Customer Solution Center Agent Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more! The Customer Solution Center Agent will answer incoming calls from ...

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How much do solution center jobs pay per year?

As of Jun 1, 2026, the average yearly pay for solution center in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Solution Center Specialist, and why are they important?

To thrive as a Solution Center Specialist, you need strong problem-solving abilities, customer service expertise, and typically a background in information technology or related fields. Proficiency with ticketing systems, CRM platforms, and remote troubleshooting tools is commonly required, along with any relevant IT certifications such as CompTIA A+ or ITIL. Outstanding communication, patience, and adaptability help specialists address diverse customer issues and collaborate effectively with team members. These competencies ensure efficient resolution of technical problems and contribute to high customer satisfaction and operational efficiency.

What are some typical challenges faced by professionals working in a Solution Center, and how can they be addressed?

Professionals in a Solution Center often handle a high volume of inquiries and complex troubleshooting requests, which can be challenging when balancing speed and quality of service. Navigating rapidly evolving technologies and ensuring effective communication across departments are also common hurdles. To address these challenges, many teams implement regular training sessions, knowledge-sharing initiatives, and use robust ticketing systems to streamline workflow. Collaboration with technical experts and clear escalation protocols further help in resolving issues efficiently and enhancing customer satisfaction.

What is a Solution Center?

A Solution Center is a specialized team or facility within an organization that provides expert support, technical assistance, and innovative solutions to customers or internal stakeholders. Solution Centers are often focused on resolving complex issues, offering product demonstrations, and assisting with the implementation of new technologies. They play a crucial role in ensuring customer satisfaction by delivering tailored guidance and troubleshooting. These centers may operate virtually or in physical locations, depending on the organization's needs.

How can I make 2000 a week working from home?

A Solution Center role that involves remote customer support or technical assistance can potentially earn $2,000 weekly with high-volume work, specialized skills, or overtime. Achieving this income typically requires consistent hours, strong communication skills, and experience with relevant tools or platforms. Income levels vary based on the industry, company, and individual performance.

What skill pays $100 an hour?

In a Solution Center role, skills such as advanced technical troubleshooting, specialized certifications (like Cisco or Microsoft), and expertise in complex software systems can command hourly rates of $100 or more. These positions often require strong problem-solving abilities, industry experience, and sometimes a security clearance or advanced training.

What is the difference between Solution Center vs Customer Support Specialist?

AspectSolution CenterCustomer Support Specialist
Required CredentialsTechnical certifications, problem-solving skillsCustomer service training, communication skills
Work EnvironmentTechnical teams, call centers, online supportCall centers, help desks, online chat
Employer & Industry UsageIT, tech companies, service providersRetail, telecom, software companies
Common Search & Comparison IntentTechnical problem resolution, support rolesCustomer interaction, issue resolution

The Solution Center typically focuses on technical problem-solving within IT or tech industries, requiring certifications and technical skills. In contrast, a Customer Support Specialist emphasizes customer communication and service, often with less technical certification. Both roles involve support but differ in technical depth and work environment.

More about Solution Center jobs
What states have the most Solution Center jobs? States with the most job openings for Solution Center jobs include:
What job categories do people searching Solution Center jobs look for? The top searched job categories for Solution Center jobs are:
Solution Center jobs near you
Infographic showing various Solution Center job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.
Solution Center Representative

Solution Center Representative

Pyramid Consulting

Columbus, OH • Hybrid

$18 - $19/hr

Other

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Solution Center Representative

Immediate need for a talented Solution Center Representative. This is a 12 months contract, with potential for project extension (and/or opportunity to convert to full time with client) opportunity with long-term potential and is located in Grandview Heights OH (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-12594 Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:
  • Hours: 8 hrs. per day || 40 hrs. in a week
  • Training is a total of 5 weeks, hybrid. 2 days in the office and 3 days at home.
  • Training weeks 1-4 Monday-Friday hours are 10:00-6:30 EST. Tuesday and Wednesday are in office training days.
  • Week 5 Flexible Hours Monday - Friday 8:00-8:00 EST.
  • Post Training Schedule is Hybrid.
  • 2 days in the office and 3 days at home. After training hours are flexible M-F 8:00-8:00 EST.
  • Receives and responds to incoming calls from investment professionals, plan sponsors, and members on a variety of topics.
  • Understands the different product suites, including current line-up and products no longer sold that still require servicing.
  • Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
  • Maintains a record of conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.
  • Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, client policies, firms, plan documents and state and local laws.
  • Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.
  • Analyzes problems to determine proper course of action, striving for first time final resolution.
  • When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
  • Develops and growth through monthly individual meetings with leadership to set in place a career path strategy
  • Setting goals and expectations to achieve success in the role as well as future opportunities.
  • May perform other duties as assigned.
Key Requirements and Technology Experience:
  • Must have skills: - Customer service
  • Customer support
  • High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred.
  • ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system.
  • One year of experience in customer service, sales-related occupations.
  • Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws is necessary to understand the legal implications of certain product features in different states.
  • Understands the consequences of not following the FINRA rules and regulations.
  • Excellent verbal and written communication skills to effectively communicate with others.
  • Proficiency with computers and common office software.
  • Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers.
  • Other criteria, including leadership skills, competencies and experiences, may take precedence.

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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