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Solution Center Jobs (NOW HIRING)

City of Doral

Solution Center Representative

Miami, FL · On-site

$15.75 - $20.25/hr

Supervision Received and Exercised The Solution Center Representative does not have any supervisory responsibilities. This position is classified as a non-exempt, full-time position with a 40 hour ...

City of Doral

Solution Center Representative

Miami, FL · On-site

$39K - $58K/yr

Supervision Received and Exercised The Solution Center Representative does not have any supervisory responsibilities. This position is classified as a non-exempt, full-time position with a 40 hour ...

City of Doral, FL

Solution Center Representative

Doral, FL · On-site

$39K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supervision Received and Exercised The Solution Center Representative does not have any supervisory responsibilities. This position is classified as a non-exempt, full-time position with a 40 hour ...

City of Doral, FL

Solution Center Representative

Miami, FL · On-site

$39K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supervision Received and Exercised The Solution Center Representative does not have any supervisory responsibilities. This position is classified as a non-exempt, full-time position with a 40 hour ...

GovernmentJobs.com

Solution Center Representative

Miami, FL · On-site

$15.75 - $20.25/hr

Job Title This position performs a variety of routine work in connection with the reception services for City Hall, and directs visitors for the following departments: Building, Public Works ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technology Solution Center Analyst within PNC's Service Desk organization, you will be based in Denver, CO. Location: Remote (Must be close to Denver, CO and have an approved workspace) Schedule:

PNC Bank

Technology Solution Center Analyst Lead

Pittsburgh, PA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technology Solution Center Analyst Lead within PNC's Technology organization, you will be based in Pittsburg, PA. PNC is an in-office company that fosters a supportive culture where employees ...

Hilltop Holdings

Customer Solution Center Agent

Dallas, TX · On-site

$15.50 - $20.50/hr

  • Medical

  • Retirement

  • PTO

The Customer Solution Center Agent will answer incoming calls from PlainsCapital Bank customers while exhibiting service beyond expectations. Will provide full-cycle customer support in a call center ...

PNC Bank

Technology Solution Center Analyst Lead

Home, PA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technology Solution Center Analyst Lead within PNC's Technology organization, you will be based in Strongsville, Ohio or Pittsburgh, PA. PNC will not provide sponsorship for employment visas or ...

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Solution Center information

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$44.5K

$123.3K

$181.5K

How much do solution center jobs pay per year?

As of Aug 16, 2026, the average yearly pay for solution center in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by professionals working in a solution center, and how can they be addressed?

Professionals in a Solution Center often handle a high volume of inquiries and complex troubleshooting requests, which can be challenging when balancing speed and quality of service. Navigating rapidly evolving technologies and ensuring effective communication across departments are also common hurdles. To address these challenges, many teams implement regular training sessions, knowledge-sharing initiatives, and use robust ticketing systems to streamline workflow. Collaboration with technical experts and clear escalation protocols further help in resolving issues efficiently and enhancing customer satisfaction.

What is a solution center?

A Solution Center is a specialized team or facility within an organization that provides expert support, technical assistance, and innovative solutions to customers or internal stakeholders. Solution Centers are often focused on resolving complex issues, offering product demonstrations, and assisting with the implementation of new technologies. They play a crucial role in ensuring customer satisfaction by delivering tailored guidance and troubleshooting. These centers may operate virtually or in physical locations, depending on the organization's needs.

What are the key skills and qualifications needed to thrive as a solution center specialist?

To thrive as a Solution Center Specialist, you need strong problem-solving abilities, customer service expertise, and typically a background in information technology or related fields. Proficiency with ticketing systems, CRM platforms, and remote troubleshooting tools is commonly required, along with any relevant IT certifications such as CompTIA A+ or ITIL. Outstanding communication, patience, and adaptability help specialists address diverse customer issues and collaborate effectively with team members. These competencies ensure efficient resolution of technical problems and contribute to high customer satisfaction and operational efficiency.

What is the difference between Solution Center vs Customer Support Specialist?

AspectSolution CenterCustomer Support Specialist
Required CredentialsTechnical certifications, problem-solving skillsCustomer service training, communication skills
Work EnvironmentTechnical teams, call centers, online supportCall centers, help desks, online chat
Employer & Industry UsageIT, tech companies, service providersRetail, telecom, software companies
Common Search & Comparison IntentTechnical problem resolution, support rolesCustomer interaction, issue resolution

The Solution Center typically focuses on technical problem-solving within IT or tech industries, requiring certifications and technical skills. In contrast, a Customer Support Specialist emphasizes customer communication and service, often with less technical certification. Both roles involve support but differ in technical depth and work environment.

More about Solution Center jobs

What states have the most Solution Center jobs?

States with the most job openings for Solution Center jobs include:

What job categories do people searching Solution Center jobs look for?

The top searched job categories for Solution Center jobs are:

Solution Center jobs near you
Infographic showing various Solution Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.

Associate Partner, Solution Center

University of Southern California

Los Angeles, CA • On-site

Full-time

Re-posted 22 days ago

University Of Southern California rating

8.4

Company rating: 8.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

99th of 618 rated colleges and universities

Job description

Job Summary
The USC HR Solution Center is a face-paced environment where HR inquiries are received via inbound phone calls and email inquiries. The Solution Center Associate will be responsible for serving as the first point of contact for employees, retirees and candidates reaching out to the HR Solution Center. This role will support a variety of HR related inquiries by providing resources and solutions, completing transactions, and escalating to appropriate Tier 2, as necessary.
This role will leverage a case management solution to document issues and resolutions and manage case information. They will ensure clean and accurate employee data is entered and personnel files are maintained. The Solution Center Associate is encouraged to identify opportunities for process improvement or automation in the HR Solution Center through their experience. An ideal candidate for this role will have a commitment to delivering high quality customer service with a friendly demeanor, demonstrate flexible communications and effective listening skills, eagerness to absorb knowledge, and an ability to learn new skills quickly. This role will help enable USC's vision while championing USC's culture and values.
Job Responsibilities
The candidate for the position of Solution Center Associate will be responsible for:
  • Providing clear, efficient, and courteous support to university employees who reach out to the HR Solution Center by phone or email with general HR related questions. Opening cases, completing Workday transactions and entering all required information to ensure a clear record of employee cases is maintained. Update case throughout Tier 1 resolution process with information gathered from customer follow ups. Possessing an understanding of USC's business and how the Solution Center enables the HR function's success.
  • Serving as a welcoming first point of contact for HR knowledge. Providing accurate and timely information to employees or escalating requests to Tier 2 for additional specialized support in a timely manner. Managing and maintaining clean and accurate employee records including personnel files through skilled and precise data entry and document management.
  • Delivering clear and professional written and verbal communications. Demonstrating active listening skills and empathy in understanding employees' unique needs. Acting as a public-facing representative of the HR function in all customer interactions. Asking questions and seeking support when faced with unfamiliar requests. Maintaining attentive and responsive lines of communication with the broader team to receive latest updates and keep the team informed of individual progress and challenges.
  • Demonstrating resourcefulness when facing unfamiliar requests by proactively determining next steps toward resolution. Expanding HR knowledge through continuous learning opportunities. Soliciting constructive feedback and insights from managers and proactively incorporating suggestions into continuous improvement of work.
  • Supporting efforts to gather data for informing system and process improvements. Demonstrating sound judgment in ranking competing priorities and making decisions. Escalating roadblocks or issues to Solution Center Lead (Tier 1) as needed.
  • Developing trusting, credible relationships from demonstrated ethical judgment, behavior, and practiced confidentiality. Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
  • Supporting strategic goals set by the team, department, and university. Demonstrating, through words, actions, and ideas, alignment to USC's strategic plan and the HR organization's strategic plan. Enabling the university to fulfill its academic and people missions through enhanced HR service.
  • Performing other related responsibilities as requested and when necessary. The university reserves the right to add or change duties at any time.

Minimum Qualifications
The candidate for the position of Solution Center Associate must meet the following qualifications:
  • Extensive applicable experience in human resources, customer service, or another related field.
  • Strong written and verbal communications skills and the ability to maintain a consistently positive attitude and courteous phone and email tone.
  • Efficient data entry skills and high words-per-minute speed.
  • Demonstrated organizational and analytical skills, and the ability to think strategically and creatively.
  • Team-oriented self-starter with the ability to work independently and proactively.
  • Demonstrated interpersonal skills and ability to exercise discretion with confidential information.
  • Experience working on teams, able to ask for help and provide support and guidance as needed on projects.
  • Ability to provide support and guidance as needed on projects.
  • Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Preferred Qualifications
The ideal candidate for the position of Solution Center Associate has the following qualifications:
  • Bachelor's degree in business, psychology, communications, or another related field.
  • Three or more years of experience in one or more of the following fields: human resources, customer service, or higher education.
  • Familiarity with case management systems.
  • Experience developing guidelines, policies, documentation, and procedures.
  • Ability to interpret and apply pertinent rules and regulations and identify and implement continuous process improvements.
  • Experience analyzing large datasets and reporting and presenting findings.
  • Experience working in fast-paced environments with rapidly changing priorities, able to triage requests and inquiries and route them to appropriate parties.

The University of Southern California is an Equal Opportunity Employer
#LI-Hybrid
Minimum Education: Bachelor's degree; Combined experience/education as substitute for minimum education
Minimum Field of Expertise: Demonstrated data entry skills and proven words-per-minute speed. Excellent written and oral communication skills, able to maintain a consistently positive attitude and courteous phone and email tone. Proven strategy, organization, creative and analytical skills, able to work independently and proactively. Demonstrated interpersonal skills and the ability to exercise discretion with confidential information. Extensive experience working on teams, able to ask for help and provide support and guidance as needed on projects. Experience working in fast-paced environments with rapidly changing priorities, able to triage requests and inquiries and route them to appropriate parties. Proficiency with Microsoft Office.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
  • Notice of Non-discrimination
  • Employment Equity
  • Read USC's Clery Act Annual Security Report
  • USC is a smoke-free environment
  • Digital Accessibility

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$149266.htmld

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About University of Southern California

Sourced by ZipRecruiter

The University of Southern California (USC) is not a conventional company, but a private research university established in the heart of Los Angeles, CA, US. Founded in 1880, it's one of the oldest private research universities in California. USC operates in the education industry providing primary services of higher education, research, and community development. This prestigious institution offers a comprehensive array of undergraduate, graduate, and professional programs across various disciplines, including the humanities, social sciences, and STEM (Science, Technology, Engineering, and Mathematics). The University is guided by its commitment to foster creativity, innovation, leadership, and discovery through academic excellence.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Los Angeles , CA, US

Year founded

1880

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