Summary of Job
An Implementation Project Manager's role is to guide clients through a successful implementation of eMDs software. This is accomplished through superior communication, organization, and planning.
Essential Duties and Responsibilities: Please note that other duties may be assigned by your supervisor.
โข Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the successful introduction to eMDs
โข Typically manages 12 to 18 small practice accounts simultaneously ranging from 1-5 providers
โข Serves as the main point of contact for the office staff during implementation phase
โข Coordinates efforts, timelines and services specific to individual client implementations
โข Develops and maintains customer relationship through various communication methods during the process of implementation.
โข Consults with customer to ascertain and define workflow needs, and determine implementation scope
โข Conducts assessment of needs and issues that arise during implementation then advises the client on solutions
โข Interdepartmental communication of the customer's unique implementation requirements and issues
โข Address and facilitates resolution of escalated customer related issues in a timely fashion by identifying/assessing the issue and seeking assistance from the appropriate resources
โข Utilize Project Management best practices to drive and further develop methodology for each assigned project
โข Tracks all Project Management time used by each customer through online CRM system
โข Clearly communicate expectations and collaborate effectively with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs software
Skills & Requirements
Qualifications
โข Must have a general understanding of a physician office including clinical knowledge, office work flow, appointment scheduling, medical insurance billing, and collections
โข Excellent organizational skills
โข Excellent written and oral communication skills
โข Effective time management skills
โข Must be a highly motivated person that can work independently as well as being part of a team
โข Proficient working with MS Office Suite of products including but not limited to Word, Excel, SharePoint
โข Working knowledge of healthcare industry, especially acute care services and physician office workflow
โข Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment
โข Excellent analytical and problem solving skills and strong attention to detail
โข Basic understanding of medical and technical terminology
Education and Experience
Associates degree preferably in a healthcare related field or equivalent combination of education and experience
Language Skills
Employees are required to speak, read and write English
Physical Demands / Work Environment
All employees must be able to lift 50lbs