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Software Implementation Manager Jobs in New York

CourtAlert

Docketing Implementation Manager

Manhattan, NY · On-site

$100K - $150K/yr

Implementations About CourtAlert CourtAlert is a legal technology company that provides court docketing, calendar, and litigation deadline management software to law firms nationwide. Our platform ...

DualEntry

Implementation Manager/Director

New York, NY · On-site

$200K - $280K/yr

As our Implementation Manager/Director , you'll own and scale our ERP implementation function ... Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year ...

Tabs

Implementation Team Lead

Manhattan, NY · On-site

Required : • 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies • Experience mentoring or managing a small team while ...

Tabs

Senior Manager, Implementations

New York, NY · On-site

$190K - $230K/yr

Experience * 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies * Experience mentoring or managing a small team while ...

Tabs

Implementation Team Lead

New York, NY · On-site

$175K - $205K/yr

Experience * 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies * Experience mentoring or managing a small team while ...

Tabs

Senior Manager, Implementations

New York, NY · On-site

$190K - $230K/yr

Experience * 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies * Experience mentoring or managing a small team while ...

Tabs

Implementation Team Lead

New York, NY · On-site

$175K - $205K/yr

Experience * 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies * Experience mentoring or managing a small team while ...

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All JobsSoftware Implementation JobsSoftware Implementation Manager JobsSoftware Implementation Manager Jobs in New York

Software Implementation Manager information

See New York salary details

$65.6K

$112.6K

$170.7K

How much do software implementation manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for software implementation manager in New York is $112,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,800.00 and $132,900.00 per year, depending on experience, location, and employer.

What are some typical challenges a Software Implementation Manager faces during client onboarding, and how can they be addressed?

A common challenge for Software Implementation Managers is managing varying client expectations and technical readiness during onboarding. Clients may have unique workflows or legacy systems that require significant customization or integration efforts. To address these challenges, it’s essential to maintain clear communication, set realistic timelines, and involve key client stakeholders early in the process. Proactively identifying potential obstacles and collaborating closely with the development and support teams can also help ensure a smooth transition and successful implementation.

What is the difference between Software Implementation Manager vs Software Project Coordinator?

AspectSoftware Implementation ManagerSoftware Project Coordinator
ResponsibilitiesOversees software deployment, manages teams, ensures project successSupports project tasks, coordinates schedules, assists project managers
Required SkillsProject management, technical knowledge, leadershipCommunication, organization, basic technical understanding
CertificationsPMI, PMP, or similarNone typically required, but certifications like CAPM are beneficial
Work EnvironmentClient sites, corporate offices, technical teamsOffice settings, team collaboration

The Software Implementation Manager focuses on leading software deployment projects, managing teams, and ensuring successful implementation. In contrast, the Software Project Coordinator provides support by coordinating tasks and schedules. While both roles require project management skills, the Implementation Manager has a more strategic and leadership-oriented role, often requiring certifications like PMP. The Project Coordinator typically assists project managers and has a more administrative focus.

What are the key skills and qualifications needed to thrive as a Software Implementation Manager, and why are they important?

To excel as a Software Implementation Manager, you need a strong background in project management, software deployment, and client relationship management, often supported by a degree in computer science or a related field. Familiarity with project management tools (such as Jira and Asana), CRM systems, and relevant certifications like PMP or Agile are common requirements. Excellent communication, problem-solving, and leadership skills help you coordinate teams and ensure client satisfaction. These abilities are crucial for delivering successful software implementations on time and within scope, ultimately supporting organizational goals and customer success.

What is a Software Implementation Manager?

A Software Implementation Manager is a professional responsible for overseeing the deployment and integration of software solutions within an organization. They coordinate between clients, technical teams, and vendors to ensure that software systems are installed efficiently, meet business requirements, and are adopted smoothly by end-users. Their role involves project management, troubleshooting, training, and providing ongoing support to ensure successful software adoption.
What are the most commonly searched types of Software Implementation jobs in New York? The most popular types of Software Implementation jobs in New York are:
What are popular job titles related to Software Implementation Manager jobs in New York? For Software Implementation Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Software Implementation Manager jobs in New York look for? The top searched job categories for Software Implementation Manager jobs in New York are:
What cities in New York are hiring for Software Implementation Manager jobs? Cities in New York with the most Software Implementation Manager job openings:
Software Implementation Manager jobs near you
Infographic showing various Software Implementation Manager job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $112,584 per year, or $54.1 per hour.
Docketing Implementation Manager

Docketing Implementation Manager

CourtAlert

Manhattan, NY • On-site

$100K - $150K/yr

Other

Posted 3 days ago

Job description

Company: CourtAlert

Location: New York, NY (141 West 36th Street) hybrid or fully remote

Reports to: President

Compensation: $100,000 - $150,000 base, depending on location and experience

Team: Implementations


About CourtAlert


CourtAlert is a legal technology company that provides court docketing, calendar, and litigation deadline management software to law firms nationwide. Our platform integrates directly with firms' email, document management, and matter systems, and pulls court data from PACER/ECF and state court systems so litigation teams never miss a deadline.


About the Role


The Implementations Manager owns the end-to-end onboarding of new law firm clients, from kickoff and technical setup through go-live and handoff to support. You are the client's primary point of contact during implementation and the internal owner of the project: coordinating the client's IT, docketing, and clerk teams on one side, and CourtAlert's implementation specialists and engineers on the other. You understand the technical stack deeply and manage its execution, but you are not expected to write the code or configurations yourself.


This role suits someone highly organized and client-facing who is comfortable speaking the language of law firm Litigation Docketing and Calendaring Staff (ECF Filings, Events and Rules, Risk, Knowledge Management) IT (Exchange, SSO, DMS integrations, data migrations) and can keep multiple firm rollouts moving to their go-live dates simultaneously.


What You'll Do

Own the implementation lifecycle for each new client from kickoff through go-live, keeping projects on schedule and stakeholders aligned.

Serve as the day-to-day client contact, coordinating with firm IT leads, managing clerks, and docketing staff throughout onboarding.

Direct the technical setup across the CourtAlert stack, managing client IT and internal engineers to configure: Exchange email routing/transport rules (Exchange Online and on-premises), SSO (Azure AD / Entra ID, Okta, ADFS), document management integrations (iManage, NetDocuments), and matter/staff feed systems (Aderant, Elite 3E, and others).

Manage data migrations from legacy systems such as CompuLaw, including backup requests and validation.

Oversee PACER/ECF credential setup and attorney MFA enrollment.

Plan and deliver client training sessions for attorneys, paralegals, risk management, and business development teams, and prepare training materials and reference documentation.

Track implementation tasks, issues, and blockers in Jira and drive them to resolution.

Prepare and follow up on statements of work (SOWs) and coordinate client-facing onboarding documentation and secure document shares.

Partner with sales and leadership to hand off newly signed clients cleanly and set implementation expectations.

Maintain and improve onboarding playbooks, templates, and process as the client base grows.


What You Bring


4+ years in a client-facing implementation, onboarding, technical project management, or professional services role, ideally in legal tech or B2B SaaS.

Direct familiarity with law firm docketing and litigation calendaring, as docketing or paralegal staff, or working closely with a firm's docketing group, including ECF filings, court rules, and deadline management.

Strong working understanding of enterprise IT concepts: Microsoft 365 / Exchange, single sign-on (Entra ID, Okta), email routing, and system integrations, enough to lead technical conversations with a firm's IT team and translate between technical and non-technical stakeholders.

Proven ability to manage multiple concurrent implementations to firm deadlines.

Excellent written and verbal communication; comfortable being the face of CourtAlert to sophisticated law firm clients.

Experience with project/issue tracking tools (Jira or similar).

Highly organized, detail-oriented, and able to drive projects without dropping threads.


Nice to Have


Docketing or paralegal experience.

Familiarity with law firm operations, docketing, or litigation calendaring.

Exposure to PACER/ECF, court rules systems, or legal document management systems (iManage, NetDocuments).

Experience with data migrations between legal software platforms.

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