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Software Implementation Manager Jobs in New York

Mandrel, Inc

Implementation Manager

New York, NY · On-site

$120K - $180K/yr

About The Role Mandrel is hiring an Implementation Manager based in New York to own customer ... Background in finance, accounting, or operations-focused software * Experience building or scaling ...

Cleerly

Sr. Implementation Manager

New York, NY · On-site +1

Cleerly is committed to providing safe and effective medical software that meets customer needs and ... About the Opportunity The Senior Implementation Manager at Cleerly plays a critical role in ...

New

DualEntry

Implementation Manager/Director

New York, NY · On-site

$170K - $200K/yr

As our Implementation Manager/Director , you'll own and scale our ERP implementation function ... Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year ...

New

Tabs

Implementation Team Lead

Manhattan, NY · On-site

Required : • 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies • Experience mentoring or managing a small team while ...

Tabs

Implementation Team Lead

New York, NY · On-site

$175K - $205K/yr

Experience * 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies * Experience mentoring or managing a small team while ...

Tabs

Senior Manager, Implementations

New York, NY · On-site

$190K - $230K/yr

Experience * 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies * Experience mentoring or managing a small team while ...

Tabs

Implementation Team Lead

New York, NY · On-site

$175K - $205K/yr

Experience * 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies * Experience mentoring or managing a small team while ...

Tabs

Senior Manager, Implementations

New York, NY · On-site

$190K - $230K/yr

Experience * 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies * Experience mentoring or managing a small team while ...

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Software Implementation Manager information

See New York salary details

$65.6K

$112.6K

$170.7K

How much do software implementation manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for software implementation manager in New York is $112,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,800.00 and $132,900.00 per year, depending on experience, location, and employer.

What are some typical challenges a Software Implementation Manager faces during client onboarding, and how can they be addressed?

A common challenge for Software Implementation Managers is managing varying client expectations and technical readiness during onboarding. Clients may have unique workflows or legacy systems that require significant customization or integration efforts. To address these challenges, it’s essential to maintain clear communication, set realistic timelines, and involve key client stakeholders early in the process. Proactively identifying potential obstacles and collaborating closely with the development and support teams can also help ensure a smooth transition and successful implementation.

What is the difference between Software Implementation Manager vs Software Project Coordinator?

AspectSoftware Implementation ManagerSoftware Project Coordinator
ResponsibilitiesOversees software deployment, manages teams, ensures project successSupports project tasks, coordinates schedules, assists project managers
Required SkillsProject management, technical knowledge, leadershipCommunication, organization, basic technical understanding
CertificationsPMI, PMP, or similarNone typically required, but certifications like CAPM are beneficial
Work EnvironmentClient sites, corporate offices, technical teamsOffice settings, team collaboration

The Software Implementation Manager focuses on leading software deployment projects, managing teams, and ensuring successful implementation. In contrast, the Software Project Coordinator provides support by coordinating tasks and schedules. While both roles require project management skills, the Implementation Manager has a more strategic and leadership-oriented role, often requiring certifications like PMP. The Project Coordinator typically assists project managers and has a more administrative focus.

What are the key skills and qualifications needed to thrive as a Software Implementation Manager, and why are they important?

To excel as a Software Implementation Manager, you need a strong background in project management, software deployment, and client relationship management, often supported by a degree in computer science or a related field. Familiarity with project management tools (such as Jira and Asana), CRM systems, and relevant certifications like PMP or Agile are common requirements. Excellent communication, problem-solving, and leadership skills help you coordinate teams and ensure client satisfaction. These abilities are crucial for delivering successful software implementations on time and within scope, ultimately supporting organizational goals and customer success.

What is a Software Implementation Manager?

A Software Implementation Manager is a professional responsible for overseeing the deployment and integration of software solutions within an organization. They coordinate between clients, technical teams, and vendors to ensure that software systems are installed efficiently, meet business requirements, and are adopted smoothly by end-users. Their role involves project management, troubleshooting, training, and providing ongoing support to ensure successful software adoption.
What are the most commonly searched types of Software Implementation jobs in New York? The most popular types of Software Implementation jobs in New York are:
What are popular job titles related to Software Implementation Manager jobs in New York? For Software Implementation Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Software Implementation Manager jobs in New York look for? The top searched job categories for Software Implementation Manager jobs in New York are:
What cities in New York are hiring for Software Implementation Manager jobs? Cities in New York with the most Software Implementation Manager job openings:
Software Implementation Manager jobs near you
Infographic showing various Software Implementation Manager job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $112,584 per year, or $54.1 per hour.

Implementation Manager

Mandrel, Inc

New York, NY • On-site

$120K - $180K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 5 days ago

Job description

About The Company
Mandrel is building the AI-native ERP for physical goods. Today, our wedge is simple and painful: true, auditable gross margin by SKU and channel, tied to real supply-chain source of truth documents.
Founded in 2023, Mandrel has raised over $12 million from Lux Capital, Construct Capital, Zigg Capital, Asymmetric Capital, WndrCo, and Clocktower Ventures. The team is headquartered in New York and brings deep expertise in finance and AI.
About The Role
Mandrel is hiring an Implementation Manager based in New York to own customer onboarding and drive time-to-value for our customers post-sale. This role sits at the intersection of customer success, product, and engineering and is critical to ensuring customers are successfully live on Mandrel's platform and realizing value quickly and reliably.
This is an ideal role for someone who thrives in early-stage environments, enjoys ambiguity, and wants to help define and scale a best-in-class implementation function from the ground up.
What You'll Do
  • Own end-to-end implementations for 10-15 customers concurrently, dedicating 100% of your time to driving successful, on-time go-lives
  • Develop a deep understanding of each customer's business, systems, and data flows to optimize implementation plans and accelerate time-to-value
  • Lead implementation projects from kickoff through go-live, including requirements gathering, system configuration, integrations, testing, and launch
  • Map customer tech stacks (ERP, accounting systems, commerce platforms, EDIs, WMS, IMS, BI tools) and guide customers through technical setup and integration workflows
  • Map processes, vendors, document flows associated with client Accounting and Finance workflows
  • Serve as the primary point of contact for customers during implementation, setting expectations, driving accountability, and maintaining momentum
  • Advocate for customers internally by clearly articulating needs, risks, and tradeoffs to product and engineering teams
  • Confidently push back on unreasonable or out-of-scope requests while maintaining trust and alignment with customer stakeholders
  • Identify patterns across implementations and build the playbook for a repeatable, scalable implementation process as Mandrel grows
  • Partner closely with sales, solutions, product, and engineering to ensure smooth handoffs and tight feedback loops

Who You Are
  • Strong communicator: Communicates clearly and concisely, tailoring messaging to executives, operators, and technical stakeholders alike
  • Collaborative: Leans into tough conversations with empathy and respect; takes ownership and follows through; helps teammates beyond formal scope
  • Implementation fundamentals: Experienced in onboarding customers onto complex SaaS platforms, including project management, integrations, and go-live execution
  • Customer EQ: Genuinely curious about customers' businesses and challenges; skilled at asking probing questions and earning trust
  • Technical fluency: Comfortable with technical concepts and integration methodologies; able to explain how Mandrel works as an accounting system in relation to other tools
  • Problem solver: Identifies root causes, breaks down complex issues, and gathers the right information to drive resolution
  • Strong prioritization: Effectively balances urgency and impact across multiple concurrent implementations
  • Comfortable with ambiguity: Thrives in open-ended environments, creates structure where none exists, and adapts quickly as priorities shift

Experience & Requirements
  • 4-8 years of experience in Implementation, Professional Services, Product, Accounting, or Consulting roles, ideally at early-stage startups or high-growth SaaS companies
  • Experience managing multiple concurrent technical implementations with external customers
  • Ability to operate fluently in both business and technical contexts, engaging with executives as well as system admins and technical teams
  • Familiarity with ERP, accounting, inventory, or supply-chain systems and how they integrate in a broader technology stack
  • Strong project management skills with a track record of delivering complex projects on time

Bonus Points
  • Experience implementing or working alongside systems like NetSuite, Fulfil.io, Cin7, Brightpearl, Odoo, or similar ERPs/IMS tools
  • Background in finance, accounting, or operations-focused software
  • Experience building or scaling implementation processes or playbooks

Why Join Us
  • Massive impact: Own one of the most critical moments in the customer lifecycle and directly influence customer success and retention
  • Build from zero: Help define how implementations work at Mandrel and create the foundation for a scalable function
  • Growth opportunity: Significant exposure to Product, Engineering, and Go-to-Market teams with a clear path to leadership as the team scales
  • High-caliber team: Work alongside thoughtful, driven teammates in a collaborative, in-person NYC environment

Perks & Benefits
  • Competitive base salary, commission, and equity
  • Unlimited vacation (with at least 15 days strongly encouraged)
  • 100% coverage for healthcare (Medical, Dental, Vision)
  • Relocation assistance to NYC

Apply