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Software Implementation Manager Jobs in New York

Arch

Manager, Client Implementations

Manhattan, NY · On-site

Required : • 1 - 3+ years of people management experience. • 3+ years of proven experience in project management and or software implementation. • A leadership mindset and appetite to shape ...

Acme Inc.

Implementation Analyst

New York, NY

Implementation Manager-Customer Success Team * Customer Success • San Mateo Responsibilities ... Technical competence including general understanding of IT and enterprise software, specifically ...

Factset

Implementation Specialist

New York, NY · Hybrid

... software implementation projects for hedge funds, asset managers, banks, and brokers. This role requires strong project management, technical aptitude, and communication skills to successfully ...

FactSet

Implementation Specialist

New York, NY · On-site

... software implementation projects for hedge funds, asset managers, banks, and brokers. This role requires strong project management, technical aptitude, and communication skills to successfully ...

Arch.co

Manager, Client Implementations

New York, NY · On-site

$115K - $145K/yr

... or software implementation. * A leadership mindset and appetite to shape outcomes in a growing ... Background in private banking, investment management, or a related field. * Working knowledge of ...

Arch

Manager, Client Implementations

New York, NY · On-site

$115K - $145K/yr

... or software implementation. * A leadership mindset and appetite to shape outcomes in a growing ... Background in private banking, investment management, or a related field. * Working knowledge of ...

AccelerateHC

Head of Implementation

New York, NY · On-site

Proven success managing complex enterprise software implementations and customer onboarding programs. * Experience building and scaling implementation processes, methodologies, and operational ...

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Software Implementation Manager information

See New York salary details

$65.6K

$112.6K

$170.7K

How much do software implementation manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for software implementation manager in New York is $112,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,800.00 and $132,900.00 per year, depending on experience, location, and employer.

What are some typical challenges a software implementation manager faces during client onboarding, and how can they be addressed?

A common challenge for Software Implementation Managers is managing varying client expectations and technical readiness during onboarding. Clients may have unique workflows or legacy systems that require significant customization or integration efforts. To address these challenges, it’s essential to maintain clear communication, set realistic timelines, and involve key client stakeholders early in the process. Proactively identifying potential obstacles and collaborating closely with the development and support teams can also help ensure a smooth transition and successful implementation.

What is the difference between Software Implementation Manager vs Software Project Coordinator?

AspectSoftware Implementation ManagerSoftware Project Coordinator
ResponsibilitiesOversees software deployment, manages teams, ensures project successSupports project tasks, coordinates schedules, assists project managers
Required SkillsProject management, technical knowledge, leadershipCommunication, organization, basic technical understanding
CertificationsPMI, PMP, or similarNone typically required, but certifications like CAPM are beneficial
Work EnvironmentClient sites, corporate offices, technical teamsOffice settings, team collaboration

The Software Implementation Manager focuses on leading software deployment projects, managing teams, and ensuring successful implementation. In contrast, the Software Project Coordinator provides support by coordinating tasks and schedules. While both roles require project management skills, the Implementation Manager has a more strategic and leadership-oriented role, often requiring certifications like PMP. The Project Coordinator typically assists project managers and has a more administrative focus.

What are the key skills and qualifications needed to thrive as a software implementation manager?

To excel as a Software Implementation Manager, you need a strong background in project management, software deployment, and client relationship management, often supported by a degree in computer science or a related field. Familiarity with project management tools (such as Jira and Asana), CRM systems, and relevant certifications like PMP or Agile are common requirements. Excellent communication, problem-solving, and leadership skills help you coordinate teams and ensure client satisfaction. These abilities are crucial for delivering successful software implementations on time and within scope, ultimately supporting organizational goals and customer success.

What is a software implementation manager?

A Software Implementation Manager is a professional responsible for overseeing the deployment and integration of software solutions within an organization. They coordinate between clients, technical teams, and vendors to ensure that software systems are installed efficiently, meet business requirements, and are adopted smoothly by end-users. Their role involves project management, troubleshooting, training, and providing ongoing support to ensure successful software adoption.
What are the most commonly searched types of Software Implementation jobs in New York? The most popular types of Software Implementation jobs in New York are:
What are popular job titles related to Software Implementation Manager jobs in New York? For Software Implementation Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Software Implementation Manager jobs in New York look for? The top searched job categories for Software Implementation Manager jobs in New York are:
What cities in New York are hiring for Software Implementation Manager jobs? Cities in New York with the most Software Implementation Manager job openings:
Software Implementation Manager jobs near you
Infographic showing various Software Implementation Manager job openings in New York as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $112,584 per year, or $54.1 per hour.

Senior Mid-Market Implementation Manager

Canary Technologies Corp

New York, NY • On-site

$104K - $127K/yr

Full-time

Posted 6 days ago

Job description

About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
 
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
 
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
 
Join us in shaping the future of hospitality!
 

About the Role

The Senior Mid-Market Implementation Manager owns the onboarding and go-live of Canary's most complex, higher-value hotel and hotel-group clients. This is a portfolio position: you will run multiple mid-market deployments in parallel, each with several stakeholders, custom configurations, and integrations to property systems (PMS, payment, and other third-party platforms). You will set mutual success criteria up front, coordinate cross-functional and vendor teams, and keep timelines moving through complexity, escalations, and change while identifying and driving expansion of the Canary relationship. This is a high-visibility, customer-facing role for an experienced implementation professional who can operate independently, navigate ambiguity, and act as a trusted advisor to senior hotel operators.

Responsibilities
  • Own end-to-end onboarding for a portfolio of mid-market and multi-property clients — from kickoff through go-live and initial adoption — running several deployments in parallel without letting timelines slip.
  • Scope, configure, and deploy Canary's full product suite to each property's operational setup, including complex, non-standard configurations across hotel groups and portfolios.
  • Lead integrations to customer systems (PMS, payment, and other third-party platforms): scope technical requirements, coordinate internal technical teams and outside vendors, and keep the project moving when integrations are delayed or complex.
  • Establish mutual success criteria and a joint deployment plan with the customer up front, then drive product adoption to ensure those goals are measurably met.
  • Manage senior and multi-stakeholder relationships- navigate pushback, reset expectations, resolve escalations, and maintain trust and momentum toward go-live.
  • Identify and drive expansion opportunities during onboarding, partnering with Sales and Customer Success to grow the relationship beyond the initial deployment.
  • Coordinate cross-functionally (Product, Support, Engineering, Sales, CS) to unblock issues and deliver a seamless customer experience in a resource-constrained environment.
  • Track milestones, risks, and portfolio health in internal systems; forecast go-live timing and flag at-risk deployments early.
  • Partner with Customer Success Managers to ensure a clean handoff into long-term account management.
  • Contribute to and improve mid-market onboarding playbooks, best practices, and tooling; help mentor and raise the bar for the broader Implementation team.
Qualifications
  • Bachelor's degree (BS/BA).
  • 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment.
  • Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders
  • Proven track record managing a portfolio of concurrent implementations and delivering to go-live on time.
  • Charisma + consultative mindset: sets success criteria up front, drives adoption, and spots expansion opportunities.
  • Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
  • Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
  • Proficiency with technology and adaptability to dynamic environments
  • Hands-on experience scoping and managing third-party systems and coordinating technical teams and external vendors
  • Highly organized and rigorous about time management and prioritization across competing deadlines.
  • Hospitality and/or travel tech experience a plus.
Compensation

Target cash compensation ranges from $104,000 - $127,000, including a fixed annual salary and a performance-based bonus paid quarterly.

This role also includes a stock option grant, subject to board approval.

Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
 
Canary Days:  As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
 
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
 
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
 
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.  Spend time working with the team in their office, and use the rest of your time exploring a new city!
 
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
 
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.