Soft Count Supervisor Jobs (NOW HIRING)

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

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Summary: 

Responsible for the collection and count of slot cash cans from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  Safeguard casino assets at all times.

Essential Duties & Responsibilites:

• Promote and maintain all steps in the Zia Park Customer Service program with each casino guest and fellow employees you come in contact with.
• Exchange "hot" slot cans for "cold" slot cans through a process of opening the slot machines and scanning various barcodes in an extremely fast and accurate manner.
• Prepare to count money; open slot cans, remove money/tickets and attach barcode for preparation of machine count.
• Scan slot can barcode and send money through a Money Processing System machine which separates all currency denominations and tickets.
• Strap and brick all money into appropriate values after running through MPS machine.  All straps are dated and initialed by person.
• Download and import all files including currency and tickets from the MPSs to be sent to Revenue Audit.
• Count each denomination and record on a worksheet and verifies with all members of the team. 
• Verify grand total with Revenue Audit.
• Prepare transfer of all cash to be received by vault.
• Complete preventative maintenance on cash cans and other equipment used by the team.
• Abide by all Gaming regulation and policies and internal controls.
• Maintain integrity and discretion regarding cash amounts.
• Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and the manager.
• Performs other duties as may be assigned by department and/or company management.
• Follow all cleaning, sanitation and PPE position specific guidelines.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be a minimum of 21 years of age.
• Must qualify for licensing with the New Mexico Gaming Commission.
• Highschool diploma or G.E.D preferred.
• Strong interpersonal skills are required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one - to -one and small group situations to customers, clients, and other employees of the organization.
• Ability to perform basic math skills.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee must regularly lift, push, pull and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• While performing the duties of this job, the employee is regularly exposed to airborne particles.
• While performing the duties of this job, the employee is occasionally exposed to vibration.
• While performing the duties of this job, the employee is regularly required to walk and stand for over 10 hours at a time.
• Must be able to work in a closed and restricted area for long periods of time.
• The noise level in the work environment is very loud.
• Exposure to unrestricted second-hand smoke.
• Exposure to a high level of dust.

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Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer