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Smartlinx Jobs (NOW HIRING)

Smartlinx LLC

Account Manager

$120K - $135K/yr

Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions-from dynamic scheduling and compliance to integrated payroll and ...

Smartlinx LLC

Senior Software Engineer

$125K - $165K/yr

Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions-from dynamic scheduling and compliance to integrated payroll and ...

Cassena Care

Accounts Payable Clerk

Woodbury, NJ · On-site

$18.75 - $23.75/hr

... Smartlinx software a plus/liliKnowledge of Collective Bargaining Agreements a plus/liliStrong analytical skills, strong personal computer skills/liliDemonstrated competence in data collection and ...

Cassena Care

Accounts Payable Clerk

Woodbury, NY · On-site

$55K/yr

Knowledge of Smartlinx software a plus * Knowledge of Collective Bargaining Agreements a plus * Strong Analytical skills, strong personal computer skills * Demonstrated competence in data collection ...

Queens Blvd Extended Care Facility

Be Seen First

Nursing Admin Assistant

Woodside, NY · On-site

$25/hr

Pay: $25.00 per hour Skilled Nursing Home is seeking an experienced Nursing Administrative Assistant/ Staffing Coordinator to join our dynamic team who has extensive experience with SMARTLINX ...

Cassena Care

Accounts Payable Clerk

Woodbury, NY · On-site

$55K/yr

Knowledge of Smartlinx software a plus * Knowledge of Collective Bargaining Agreements a plus * Strong Analytical skills, strong personal computer skills * Demonstrated competence in data collection ...

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$23K

$51K

$70.5K

How much do smartlinx jobs pay per year?

As of Jun 5, 2026, the average yearly pay for smartlinx in the United States is $51,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $58,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Smartlinx Administrator, and why are they important?

To thrive as a Smartlinx Administrator, you need a solid understanding of workforce management principles, scheduling, and payroll processes, often supported by experience in HR or healthcare operations. Proficiency in the Smartlinx platform, as well as familiarity with related payroll and timekeeping systems, is essential, and certifications in HR or payroll software can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help ensure accurate data management and smooth collaboration across departments. These skills are crucial for optimizing staffing efficiency, ensuring compliance, and supporting organizational goals within complex workforce environments.

What are some common challenges faced by Smartlinx administrators when implementing workforce management solutions in healthcare settings?

Smartlinx administrators often encounter challenges such as adapting the software to fit complex scheduling needs, ensuring compliance with labor regulations, and integrating with existing payroll or HR systems. Navigating change management and training staff on new workflows can also be demanding, especially in fast-paced healthcare environments. However, administrators typically receive robust support from Smartlinx, and collaborating closely with HR, IT, and department managers helps streamline implementation and ongoing management.

What is a Smartlinx specialist and what do they do?

A Smartlinx specialist is a professional who manages and supports the Smartlinx workforce management software, which is commonly used in healthcare and other industries. Their responsibilities typically include configuring the system, training staff, troubleshooting issues, and optimizing scheduling, timekeeping, and payroll processes. They ensure that the organization maximizes the benefits of Smartlinx for compliance, efficiency, and labor cost control. These specialists may also work with HR and IT teams to integrate Smartlinx with other business systems and ensure data accuracy.

What is the difference between Smartlinx vs Payroll Specialist?

AspectSmartlinxPayroll Specialist
CredentialsTypically requires experience with Smartlinx software, HR or payroll certificationsRequires payroll certifications (e.g., CPP, FPC), relevant experience
Work EnvironmentPrimarily software-based, supporting payroll and HR functionsOffice or remote, handling payroll processing and compliance
Industry UsageUsed by staffing agencies, healthcare, and hospitality industriesCommon across various industries including retail, healthcare, and manufacturing
Search & Comparison IntentOften compared for payroll software solutionsCompared for payroll processing roles

Smartlinx is a payroll and HR software platform used mainly by staffing and service industries, focusing on payroll management. A Payroll Specialist is a professional role responsible for processing payroll, ensuring compliance, and managing employee compensation. While both are related to payroll, Smartlinx refers to the software tool, whereas Payroll Specialist refers to the job position.

More about Smartlinx jobs
What states have the most Smartlinx jobs? States with the most job openings for Smartlinx jobs include:
What job categories do people searching Smartlinx jobs look for? The top searched job categories for Smartlinx jobs are:
Smartlinx jobs near you
Infographic showing various Smartlinx job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $51,007 per year, or $24.5 per hour.
Account Manager

Account Manager

Smartlinx LLC

Remote

$120K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions-from dynamic scheduling and compliance to integrated payroll and real-time analytics-give providers the agility and intelligence needed to thrive in today's healthcare environment.
As the parent company of BekTek (HostedTime) and StafferLink, Smartlinx brings together a wide range of solutions for managing both full-time and contingent staff. Together, these capabilities give Smartlinx the most comprehensive workforce management solution set in senior care.
We're driven by one mission: to power exceptional senior care through smarter workforce management. Join us as we shape the future of work in long-term care.
Position Summary
The Account Manager (AM) serves as a strategic partner and trusted advisor to Smartlinx clients, responsible for driving customer retention, growth, and long-term success across an assigned portfolio of accounts. This role manages executive and day-to-day client relationships, leads account planning activities, identifies expansion opportunities, and helps ensure customers realize measurable value from their Smartlinx investment.
The ideal candidate combines strong relationship management skills with operational discipline, business acumen, and a proactive, customer-centric mindset. This individual will collaborate cross-functionally across Sales, Product, Professional Services, Support, and Leadership teams to deliver an exceptional client experience and support Smartlinx growth objectives.
This role offers flexibility for varying experience levels, with responsibilities and account scope aligned to the candidate's background and capabilities.
Key Responsibilities
  • Build and maintain strong relationships with client stakeholders, including operational leaders and executive sponsors such as CFOs, CHROs, and other senior decision-makers.
  • Serve as the primary point of contact and strategic relationship manager for assigned accounts and territory.
  • Drive customer retention, contract renewals, change orders, cross-sell, upsell, and overall revenue growth within assigned accounts.
  • Develop and execute strategic account plans, including stakeholder mapping, risk mitigation, adoption strategies, and whitespace opportunity identification.
  • Lead regular client touchpoints, including business reviews, operational reviews, and executive business reviews (EBRs), focused on customer outcomes and long-term partnership growth.
  • Partner with customers to understand business goals, operational challenges, and evolving priorities to ensure alignment with Smartlinx solutions and services.
  • Monitor customer health, identify risks proactively, and coordinate internal resources to drive issue resolution and customer satisfaction.
  • Collaborate with Professional Services, Support, Product, and other internal teams to support successful implementations, adoption, and ongoing customer engagement.
  • Maintain accurate forecasting for retention and expansion opportunities, including GRR and NRR performance metrics.
  • Prepare and present reporting, insights, trends, action plans, and account updates to both customers and internal leadership.
  • Maintain accurate and timely account activity, opportunities, contracts, and customer updates within CRM systems.
  • Act as a customer advocate internally, helping influence process improvements, product feedback, and overall customer experience initiatives.
  • Support the continuous improvement of customer lifecycle processes, engagement strategies, and account management best practices.

Requirements
Qualifications & Experience
  • Bachelor's degree or equivalent professional experience preferred.
  • 7+ years of experience in Account Management, Customer Success, Client Services, SaaS, healthcare technology, or related customer-facing roles.
  • Proven experience managing and growing complex customer relationships, including renewals, retention, expansion, and executive stakeholder engagement.
  • Strong communication and presentation skills, with the ability to build credibility with both operational users and senior executives.
  • Demonstrated success managing multiple priorities, navigating complex customer environments, and driving measurable customer outcomes.
  • Experience leading strategic account planning, executive business reviews (EBRs), and customer success initiatives.
  • Comfortable working cross-functionally across Sales, Product, Professional Services, Support, and Leadership teams.
  • Experience using CRM platforms such as Salesforce or similar systems required.
  • Strong analytical and problem-solving skills, with the ability to interpret customer data, identify trends, and develop actionable plans.
  • Healthcare, workforce management, or SaaS industry experience strongly preferred.
  • Ability to operate independently while contributing positively within a collaborative, fast-paced environment.

Preferred Competencies
  • Executive presence and relationship management
  • Strategic account planning and customer growth
  • Revenue retention and expansion mindset
  • Customer advocacy and issue resolution
  • Operational discipline and organizational skills
  • Cross-functional collaboration and influence
  • Strong written and verbal communication skills
  • Adaptability, ownership, and continuous improvement mindset

Smartlinx values and celebrates diversity, equity, inclusion and belonging and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being including remote environments as applicable, Medical, Dental, Vision, FSA & HSA, Life Insurance, Pet Insurance and 401(k). Join us and you'll develop your skills and expertise to rise to the very highest levels, working in an environment for a company known for brilliance and innovation.
Salary Description
Base comp $120-$135K + bonus opportunity

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