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Smartlinx Jobs (NOW HIRING)

Smartlinx LLC

Lead, Account Management

Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions-from dynamic scheduling and compliance to integrated payroll and ...

Smartlinx LLC

Account Manager

$120K - $135K/yr

Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions-from dynamic scheduling and compliance to integrated payroll and ...

FutureCare

Human Resources Director

Baltimore, MD · On-site

$62K - $80K/yr

Support department heads with payroll management and Smartlinx scheduling training * Coordinate new hire orientation for all new employees * Ensure employees are informed regarding the employee ...

FutureCare

Human Resources Director

Baltimore, MD · On-site

$62K - $94K/yr

Support department heads with payroll management and Smartlinx scheduling training * Coordinate new hire orientation for all new employees * Ensure employees are informed regarding the employee ...

Cassena Care

Accounts Payable Clerk

Woodbury, NY · On-site

$55K/yr

Knowledge of Smartlinx software a plus * Knowledge of Collective Bargaining Agreements a plus * Strong Analytical skills, strong personal computer skills * Demonstrated competence in data collection ...

FutureCare

Human Resources Director

Baltimore, MD · On-site

$62K - $80K/yr

Support department heads with payroll management and Smartlinx scheduling training * Coordinate new hire orientation for all new employees * Ensure employees are informed regarding the employee ...

Cassena Care

Accounts Payable Clerk

Woodbury, NY · On-site

$55K/yr

Knowledge of Smartlinx software a plus * Knowledge of Collective Bargaining Agreements a plus * Strong Analytical skills, strong personal computer skills * Demonstrated competence in data collection ...

FutureCare

Human Resources Director

Baltimore, MD

$62K - $80K/yr

Support department heads with payroll management and Smartlinx scheduling training * Coordinate new hire orientation for all new employees * Ensure employees are informed regarding the employee ...

FutureCare

Human Resources Director

Annapolis, MD

$72K - $78K/yr

Support department heads with payroll management and Smartlinx scheduling training * Coordinate new hire orientation for all new employees * Ensure employees are informed regarding the employee ...

FutureCare

Human Resources Director

Baltimore, MD · On-site

$62K - $80K/yr

Support department heads with payroll management and Smartlinx scheduling training * Coordinate new hire orientation for all new employees * Ensure employees are informed regarding the employee ...

FutureCare

Human Resources Director

Annapolis, MD · On-site

$72K - $78K/yr

Support department heads with payroll management and Smartlinx scheduling training * Coordinate new hire orientation for all new employees * Ensure employees are informed regarding the employee ...

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Smartlinx information

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How much do smartlinx jobs pay per year?

As of Aug 26, 2026, the average yearly pay for smartlinx in the United States is $51,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $58,500.00 per year, depending on experience, location, and employer.

What is a Smartlinx specialist?

A Smartlinx specialist is a professional who manages and supports the Smartlinx workforce management software, which is commonly used in healthcare and other industries. Their responsibilities typically include configuring the system, training staff, troubleshooting issues, and optimizing scheduling, timekeeping, and payroll processes. They ensure that the organization maximizes the benefits of Smartlinx for compliance, efficiency, and labor cost control. These specialists may also work with HR and IT teams to integrate Smartlinx with other business systems and ensure data accuracy.

What are the key skills and qualifications needed to thrive as a Smartlinx administrator?

To thrive as a Smartlinx Administrator, you need a solid understanding of workforce management principles, scheduling, and payroll processes, often supported by experience in HR or healthcare operations. Proficiency in the Smartlinx platform, as well as familiarity with related payroll and timekeeping systems, is essential, and certifications in HR or payroll software can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help ensure accurate data management and smooth collaboration across departments. These skills are crucial for optimizing staffing efficiency, ensuring compliance, and supporting organizational goals within complex workforce environments.

What are common challenges faced by Smartlinx administrators when implementing workforce management solutions in healthcare settings?

Smartlinx administrators often encounter challenges such as adapting the software to fit complex scheduling needs, ensuring compliance with labor regulations, and integrating with existing payroll or HR systems. Navigating change management and training staff on new workflows can also be demanding, especially in fast-paced healthcare environments. However, administrators typically receive robust support from Smartlinx, and collaborating closely with HR, IT, and department managers helps streamline implementation and ongoing management.

What is the difference between Smartlinx vs Payroll Specialist?

AspectSmartlinxPayroll Specialist
CredentialsTypically requires experience with Smartlinx software, HR or payroll certificationsRequires payroll certifications (e.g., CPP, FPC), relevant experience
Work EnvironmentPrimarily software-based, supporting payroll and HR functionsOffice or remote, handling payroll processing and compliance
Industry UsageUsed by staffing agencies, healthcare, and hospitality industriesCommon across various industries including retail, healthcare, and manufacturing
Search & Comparison IntentOften compared for payroll software solutionsCompared for payroll processing roles

Smartlinx is a payroll and HR software platform used mainly by staffing and service industries, focusing on payroll management. A Payroll Specialist is a professional role responsible for processing payroll, ensuring compliance, and managing employee compensation. While both are related to payroll, Smartlinx refers to the software tool, whereas Payroll Specialist refers to the job position.

More about Smartlinx jobs

What states have the most Smartlinx jobs?

States with the most job openings for Smartlinx jobs include:

What job categories do people searching Smartlinx jobs look for?

The top searched job categories for Smartlinx jobs are:

Smartlinx jobs near you
Infographic showing various Smartlinx job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,007 per year, or $24.5 per hour.

Lead, Account Management

Remote

Smartlinx LLC
Software Development • 51 - 200 employees
Learn more about Smartlinx LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions-from dynamic scheduling and compliance to integrated payroll and real-time analytics-give providers the agility and intelligence needed to thrive in today's healthcare environment.
As the parent company of BekTek (HostedTime) and StafferLink, Smartlinx brings together a wide range of solutions for managing both full-time and contingent staff. Together, these capabilities give Smartlinx the most comprehensive workforce management solution set in senior care.
We're driven by one mission: to power exceptional senior care through smarter workforce management. Join us as we shape the future of work in long-term care.
Reporting to the Chief Operating Officer, the Account Management leader will develop and lead Smartlinx's Account Management organization, serving as the executive owner of the client relationship following implementation. This leader will be responsible for retention, renewals, expansion revenue, customer health, executive relationship management, and long-term client value realization across Smartlinx's installed client base.
The Account Management Leader will partner closely with the COO to refine and implement Smartlinx's account management strategy, organizational structure, client segmentation framework, and client engagement model, including a Strategic Account Management structure designed to drive client outcomes, retention, and growth at scale.
Success in this role requires a proven SaaS leader who can balance strategic thinking with operational execution, build scalable client management practices, proactively identify and mitigate revenue risk, and create a high-performing team focused on client outcomes and commercial accountability.
Key Responsibilities
Retention, Expansion & Client Growth
  • Own Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals, expansion revenue, client lifetime value, and forecasting across the existing client portfolio.
  • Develop and execute strategies to minimize churn, mitigate revenue risk, and maximize client growth opportunities.
  • Establish disciplined renewal, expansion, and account planning processes that drive predictable business outcomes.
  • Partner closely with Sales leadership to ensure a seamless transition from client acquisition to long-term client growth and value realization.

Account Management Leadership
  • Lead and evolve Smartlinx's Account Management organization
  • Develop a scalable operating model in which Strategic Account Managers own executive relationships, strategic account plans, renewals, and growth opportunities, while Client Success Managers drive adoption, client health, and day-to-day engagement.
  • Refine client segmentation, coverage models, engagement standards, success metrics, and operating processes.
  • Establish clear accountability for client outcomes, retention, growth, and client experience.
  • Recruit, develop, and retain top talent while building a culture of ownership, execution, and continuous improvement.

Client Health & Executive Engagement
  • Partner across the organization to develop scalable frameworks to proactively monitor client health, identify risk, and prioritize intervention.
  • Establish account planning, renewal governance, and client risk management processes across the portfolio.
  • Build and maintain executive relationships across strategic accounts.
  • Serve as an executive escalation point for key client opportunities and challenges.

Cross-Functional Leadership
  • Partner closely with Product, Engineering, Support, Implementation, Finance, and Operations to improve client outcomes and remove barriers to client value.
  • Ensure client feedback, adoption trends, and market insights influence business priorities and product direction.
  • Drive alignment across teams to improve retention, expansion, and overall client experience.

Requirements
Qualifications
  • 10+ years of leadership experience in Account Management, Client Success, Revenue, or related client-facing functions within a SaaS environment.
  • Proven success owning retention, renewals, expansion revenue, and client growth across an existing client base.
  • Experience building and scaling account management organizations, operating models, client segmentation strategies, client health frameworks, and post-sale revenue motions.
  • Strong commercial acumen with experience carrying and delivering against revenue targets.
  • Healthcare technology experience preferred, ideally within workforce management, HR technology, or other healthcare SaaS environments.
  • Demonstrated ability to build executive client relationships and lead through organizational change.
  • Strong analytical, operational, and leadership skills with a track record of driving measurable business outcomes.

Success in the Role
In the first 12 months, this leader will:
  • Improve Gross Revenue Retention and Net Revenue Retention performance.
  • Increase expansion revenue and forecasting accuracy.
  • Implement scalable client health, risk management, client success, and account planning frameworks.
  • Strengthen executive engagement across strategic accounts.
  • Increase visibility into client performance, revenue risk, and growth opportunities.
  • Build a high-performing Strategic Account Management and Client Success organization capable of supporting Smartlinx's long-term growth objectives.

Smartlinx Solutions LLC. values and celebrates diversity, equity, inclusion and belonging and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being including remote environments as applicable, Medical, Dental, Vision, FSA & HSA, Life Insurance, Pet Insurance and 401(k). Join us and you'll develop your skills and expertise to rise to the very highest levels, working in an environment for a company known for brilliance and innovation.

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