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Sla Manager Jobs in Tennessee (NOW HIRING)

SLA Worldwide

Kitchen Manager

Nashville, TN · On-site

$55K - $65K/yr

SLA is hiring a hands-on, high-performing Kitchen Manager to lead back-of-house operations at our busy airport location. This is a key leadership position responsible for food quality, kitchen team ...

SLA Management

Kitchen Manager

Memphis, TN · On-site

Become a Kitchen Manager!Are you ready to lead a team, run a kitchen, and feed hundreds of students every day? As a Kitchen Manager, you?ll take ownership of daily operations in a school cafeteria ...

SLA Management

Kitchen Manager

Memphis, TN · On-site

Become a Kitchen Manager!Are you ready to lead a team, run a kitchen, and feed hundreds of students every day? As a Kitchen Manager, you?ll take ownership of daily operations in a school cafeteria ...

SLA Worldwide Inc

Kitchen Manager

Nashville, TN · On-site

Kitchen Manager SLA is hiring a hands-on, high-performing Kitchen Manager to lead back-of-house operations at our busy airport location. This is a key leadership position responsible for food quality ...

SLA Worldwide Inc

Kitchen Manager

Nashville, TN · On-site

Kitchen Manager SLA is hiring a hands-on, high-performing Kitchen Manager to lead back-of-house operations at our busy airport location. This is a key leadership position responsible for food quality ...

SLA Worldwide

Assistant Restaurant Manager

Nashville, TN · On-site

$55K - $60K/yr

The Assistant Restaurant Manager at Puckett's in the Nashville Airport plays a key leadership role ... Support onboarding, training, and company standards (AHA & SLA). * Ensure compliance with company ...

JLL

Professional, Facilities Management

Nashville, TN · On-site

Collaborate with the Sourcing Manager on procurement processes to meet client objectives Workflow & SLA Management: Monitor operations to ensure timely completion within established service level ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

Develop, track, and report on key operational metrics and SLA compliance, providing regular performance updates to the Program Manager and customer stakeholders. * Oversee workforce management ...

CGI Inc.

Client Engagement Manager

Nashville, TN · On-site

Client Engagement Manager Category: Business Consulting, Strategy and Digital Transformation Main ... SLA metrics, billing reports, SOW's, Incident Reviews, P&L reports and change requests. • Ability ...

kgs

Call Center Operations Manager

Nashville, TN

Develop, track, and report on key operational metrics and SLA compliance, providing regular performance updates to the Program Manager and customer stakeholders. * Oversee workforce management ...

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Sla Manager information

See Tennessee salary details

$22.2K

$63.8K

$144.3K

How much do sla manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for sla manager in Tennessee is $63,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,841.00 and $78,729.00 per year, depending on experience, location, and employer.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in Tennessee?

For Sla Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in Tennessee look for?

The top searched job categories for Sla Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Sla Manager jobs?

Cities in Tennessee with the most Sla Manager job openings:

Sla Manager jobs near you

Kitchen Manager

SLA Worldwide

Nashville, TN • On-site

$55K - $65K/yr

Full-time

Medical, PTO

Re-posted 17 days ago

Job description

SLA is hiring a hands-on, high-performing Kitchen Manager to lead back-of-house operations at our busy airport location. This is a key leadership position responsible for food quality, kitchen team performance, prep, inventory, and health & safety compliance. Ideal candidates thrive in fast-paced, high-volume environments, and are committed to consistent, high-quality Southern fare with an emphasis on speed, accuracy, and hospitality.
Key Responsibilities:
  • Oversee daily kitchen operations including prep, line, and dish areas.
  • Hire, train, and schedule kitchen staff (line cooks, prep cooks, dishwashers).
  • Maintain food quality and presentation standards in line with brand expectations.
  • Conduct inventory checks, place orders, and manage food and labor cost targets.
  • Ensure compliance with airport security, health department, and safety standards.
  • Work closely with the General Manager and Front-of-House team to execute timely service.
  • Support opening and closing procedures; maintain kitchen cleanliness and organization.
  • Lead kitchen team by example and resolve conflicts with professionalism.

Requirements:
  • 3–5 years of kitchen leadership experience (Sous Chef or higher).
  • Proven ability to manage kitchen staff and control food/labor costs.
  • Strong knowledge of kitchen operations, prep, and cooking procedures.
  • Ability to thrive in a high-volume, time-sensitive environment.
  • Experience with ordering, vendor relationships, and kitchen scheduling.
  • Airport or hospitality experience a plus.
  • Must pass airport background check and obtain required badging.
  • Flexible schedule – early mornings, weekends, and holidays required.

Compensation & Benefits:
  • Competitive salary (based on experience).
  • Shift meals and uniform provided.
  • Paid time off and health benefits (after probationary period).
  • Opportunities for growth within SLA Airport operations.

Note:
This position is based inside the airport and requires TSA badging. Applicants must be able to pass a 10-year background check and comply with all airport security protocols.