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Quality Account Manager Jobs in Tennessee (NOW HIRING)

Akima, LLC

Account Manager

Chattanooga, TN · On-site

  • Retirement

Quality Assurance and Compliance. * Implement and oversee the Contractor's Quality Control and Quality Assurance programs. * Monitor workforce compliance with contract requirements, TVA policies ...

Covenant Logistics

Account Manager

Chattanooga, TN · On-site

$56K - $88K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Follow established procedures and best practices to ensure consistency and quality. * Provide ... or account management. Competitive Compensation We believe in rewarding excellence. Our ...

corpay

Account Manager

Brentwood, TN · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Account Manager is assigned a portfolio of customers and is responsible for understanding and ... Demonstrates leadership qualities that influence peers to work collaboratively, automate manual ...

MODE Global

Account Manager

Chattanooga, TN · On-site

Job Title - Account Manager Chattanooga, TN (On-Site) About the Role We are looking for an Account ... on-board quality carriers to handle our growing volume of shipments. What You'll Do * Manage ...

corpay

Account Manager

Brentwood, TN · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Account Manager is assigned a portfolio of customers and is responsible for understanding and ... Demonstrates leadership qualities that influence peers to work collaboratively, automate manual ...

corpay

Account Manager

Brentwood, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What We Need Corpay is currently seeking an Account Manager within our NA Fuel division. This ... Demonstrating leadership qualities that influence peers to collaborate, automate manual processes ...

corpay

Account Manager

Brentwood, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What We Need Corpay is currently seeking an Account Manager within our NA Fuel division. This ... Demonstrating leadership qualities that influence peers to collaborate, automate manual processes ...

EOS

Account Manager

Nashville, TN · On-site

$60K - $70K/yr

Customer satisfaction and commitment to superior quality of service are our top business priorities ... In this role, you'll manage and grow a portfolio of existing B2B accounts, identifying upsell and ...

Corpay

Account Manager

Brentwood, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Account Manager is assigned a portfolio of customers and is responsible for understanding and ... Demonstrates leadership qualities that influence peers to work collaboratively, automate manual ...

PolyAI

Account Manager

Nashville, TN · Remote

$172K - $192K/yr

... quality of the virtual agent Requirements: * Minimum of 4-years experience in Account Management ... type positions owning renewals & expansions of existing customers * Proven history in value-selling ...

C.H. Robinson

Account Manager

Memphis, TN

$17.31 - $36.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze customer inquiries and provide quality and timely insights and updates to your customers ... Network internally with Account Management, Operations, and Capacity teams You're a great fit if ...

C.H. Robinson

Account Manager

Memphis, TN · On-site

$17.31 - $36.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze customer inquiries and provide quality and timely insights and updates to your customers ... Network internally with Account Management, Operations, and Capacity teams You're a great fit if ...

ALFRED WILLIAMS & CO INC

Account Manager

Nashville, TN · On-site

Alfred Williams & Company is seeking an Account Manager focused on Business Development to drive ... ensure quality delivery. * Oversee project timelines, budgets, and change management; escalate ...

Corpay

Account Manager

Brentwood, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What We Need Corpay is currently seeking an Account Manager within our NA Fuel division. This ... Demonstrating leadership qualities that influence peers to collaborate, automate manual processes ...

Agilix Solutions

Account Manager

Memphis, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Agilix Solutions is seeking an Account Manager who will be responsible for developing, growing, and ... Provide and maintain the highest level of Quality, Morals and Ethics while conducting Business.

Agilix Solutions

Account Manager

Memphis, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Agilix Solutions is seeking an Account Manager who will be responsible for developing, growing, and ... Provide and maintain the highest level of Quality, Morals and Ethics while conducting Business.

BrightView

Account Manager

Lebanon, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Summary * The Account Manager serves as the primary point of contact for a portfolio of ... Conduct regular site walkthroughs with clients to ensure quality and service expectations are met

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Quality Account Manager information

What is a quality account manager?

A Quality Account Manager is a professional responsible for ensuring that products or services meet certain quality standards while managing relationships with clients or customers. They serve as the main point of contact between the company and its clients regarding quality assurance issues, resolving concerns, and ensuring compliance with industry regulations. Their duties often include monitoring quality metrics, coordinating audits, and implementing improvements to processes. Quality Account Managers play a critical role in maintaining customer satisfaction and supporting continuous improvement initiatives within an organization.

How does a quality account manager typically collaborate with cross-functional teams to address client concerns?

A Quality Account Manager works closely with teams such as production, engineering, and customer service to resolve client issues related to product quality. They serve as the main point of contact for clients, gathering feedback and ensuring internal teams understand and act on client requirements. Regular meetings, status updates, and joint problem-solving sessions are common, allowing the Quality Account Manager to advocate for the client's needs while ensuring compliance with company standards. This collaborative approach helps build strong client relationships and ensures continuous improvement.

What are the key skills and qualifications needed to thrive as a quality account manager, and why are they important?

To thrive as a Quality Account Manager, you need expertise in quality assurance practices, account management, and a solid understanding of industry regulations, often supported by a degree in a related field. Familiarity with quality management systems (such as ISO 9001), CRM software, and data analysis tools is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you collaborate with clients and internal teams effectively. These skills are crucial for ensuring client satisfaction, maintaining compliance, and driving continuous improvement in quality standards.

What is the difference between Quality Account Manager vs Quality Assurance Specialist?

AspectQuality Account ManagerQuality Assurance Specialist
Primary FocusManaging client accounts, ensuring quality standards meet client expectationsDeveloping and implementing quality assurance processes and testing
Work EnvironmentClient-facing, project management, cross-department collaborationLaboratory, production, or software testing environments
Required CredentialsRelevant certifications (e.g., ISO, Six Sigma), experience in quality managementQuality assurance certifications, technical skills, industry-specific knowledge

While both roles focus on quality, the Quality Account Manager primarily manages client relationships and ensures quality standards align with client needs, whereas the Quality Assurance Specialist concentrates on developing testing procedures and ensuring product or service quality through technical assessments.

What are popular job titles related to Quality Account Manager jobs in Tennessee?

For Quality Account Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Quality Account Manager jobs in Tennessee look for?

The top searched job categories for Quality Account Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Quality Account Manager jobs?

Cities in Tennessee with the most Quality Account Manager job openings:

Quality Account Manager jobs near you

Account Manager

Akima, LLC

Chattanooga, TN • On-site

Full-time

Retirement

Re-posted 17 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

376th of 449 rated engineering

Job description

The Account Manager is responsible for the overall management, administration, performance, and compliance of the Tennessee Valley Authority (TVA) Security Guard Services - Non-Nuclear Contract. This position serves as the Contractor's designated representative with full authority to act on behalf of the company regarding all contract matters and operational requirements.
The Account Manager provides strategic leadership and oversight of security operations across multiple TVA facilities located throughout Tennessee, Mississippi, and Kentucky. The position is responsible for ensuring contract compliance, workforce management, quality assurance, customer satisfaction, staffing continuity, financial accountability, and operational excellence.
The Account Manager serves as the primary liaison between TVA leadership, the Contract Technical Supervisor (CTS), Contractor management, and field operations personnel to ensure consistent execution of all contractual obligations.
This position is dedicated exclusively to the TVA Security Guard Services Contract and may not perform duties for any other company contracts.
Position is contingent upon contract award.
Position located in Knoxville, TN
Responsibilities
Contract Management and Leadership.
  • Serve as the Contractor's authorized representative with full authority to act on behalf of the company throughout the duration of the contract.
  • Accept notices of deductions, inspection reports, corrective actions, and official correspondence on behalf of the Contractor.
  • Provide leadership and direction for all contract operations and security personnel.
  • Ensure all contractual obligations, performance standards, and operational requirements are achieved.
  • Maintain effective working relationships with TVA representatives and stakeholders.
  • Security Operations Oversight.
  • Provide management oversight for security services.
  • Security guard staffing and workforce deployment.
  • Facility access control operations.
  • Visitor management and credential verification.
  • Patrol operations and perimeter security.
  • Incident response and emergency support activities.
  • Security reporting and documentation.

Training and qualification compliance.
  • Workforce scheduling and staffing coverage.
  • Performance management and operational accountability.
  • The Account Manager shall ensure consistent implementation of security services at TVA facilities including offices, dams, substations, warehouses, administrative buildings, and other critical infrastructure locations.

Quality Assurance and Compliance.
  • Implement and oversee the Contractor's Quality Control and Quality Assurance programs.
  • Monitor workforce compliance with contract requirements, TVA policies, General Orders, Post Orders, and operating procedures.
  • Ensure consistent application of security standards across all assigned locations.
  • Conduct operational reviews and compliance assessments.
  • Monitor corrective actions and ensure deficiencies are resolved promptly.
  • Support audits, inspections, and performance evaluations conducted by TVA.

Staffing and Resource Management.
  • Ensure adequate staffing levels are maintained to support all contract requirements.
  • Coordinate staffing resources to address vacancies, variable coverage, extraordinary coverage requirements, and special projects.
  • Manage workforce scheduling and staffing strategies.
  • Oversee recruitment, retention, onboarding, and workforce development initiatives.
  • Coordinate support functions necessary to maintain uninterrupted operations.
  • Incident Management and Investigations.
  • Ensure timely and accurate investigations of security incidents.
  • Review incident reports and determine appropriate corrective actions.
  • Coordinate responses to significant security events, emergencies, and operational disruptions.
  • Provide executive-level oversight during critical incidents.
  • Ensure accurate documentation and reporting of all security-related events.

Reporting and Documentation.
  • Ensure timely and accurate reporting of:
    • Security incidents
    • Safety occurrences
    • Unfilled hours
    • Extraordinary staffing requests
    • Contract performance metrics
    • Quality assurance findings
    • Compliance activities
    • Operational deficiencies and corrective actions
    • Prepare executive summaries and management reports for significant incidents involving:
    • Security breaches
    • Security vulnerabilities
    • Safety-related events
    • Operational disruptions
    • Matters identified by TVA leadership or Contractor management

Client Relationship Management.
  • Serve as the primary point of contact between the Contractor and TVA.
  • Maintain regular communication with the Contract Technical Supervisor (CTS).
  • Participate in meetings, reviews, inspections, and operational planning discussions.
  • Address performance concerns, contract issues, and operational challenges in a timely manner.
  • Foster a collaborative partnership focused on operational excellence and customer satisfaction.

Policy and Program Administration.
  • Work in conjunction with the CTS regarding updates, maintenance, and distribution of:
  • TVA General Orders.
  • Site-Specific Post Orders.
  • TVA Supervisor's Manual.
  • TVA Contractor Guidance Manuals.

Security operating procedures.
  • Ensure policy updates are effectively communicated and implemented throughout the workforce.
  • Promote consistent understanding and application of all TVA requirements.
  • Availability and Emergency Response.
  • Remain available by telephone or in person to address operational concerns and contract deficiencies.
  • Maintain availability during normal business hours and after-hours as required.
  • Respond to critical operational matters within established contract timelines.
  • Designate qualified authority when unavailable and ensure appropriate notification to TVA representatives and Contractor leadership.

Qualifications
  • Minimum of five (5) years of specialized experience in:
  • Contract management.
  • Security operations management.
  • Program development and implementation.
  • Workforce leadership and administration.
  • Resource allocation and budget oversight.
  • Multi-site operational management
  • Demonstrated experience managing.
  • Complex contracts or subcontracts.
  • Large-scale security operations.
  • Multiple simultaneous projects or workstreams.
  • Financial resources and operational budgets.
  • Workforce performance and compliance programs.
  • Experience managing projects from development and planning through deployment and execution.

Education:
  • Bachelor's Degree in Business Administration, Criminal Justice, Security Management, Public Administration, Emergency Management, or a related field preferred.
  • OR
  • Significant and verifiable law enforcement, military, security management, or business management experience demonstrating the ability to successfully manage a contract of similar scope, size, complexity, and operational requirements.
  • Knowledge, Skills, and Abilities.
  • Strong leadership and organizational skills.
  • Excellent communication, negotiation, and relationship management abilities.
  • Extensive knowledge of security operations, contract administration, and workforce management.
  • Ability to manage complex reporting systems and performance metrics.
  • Strong analytical, problem-solving, and decision-making skills.
  • Experience conducting investigations and operational reviews.
  • Ability to lead geographically dispersed teams.
  • Proficiency in Microsoft Office applications and management reporting systems.
  • Ability to work effectively under pressure while managing competing priorities.

Travel Requirements
  • Extensive travel throughout Tennessee, Mississippi, and Kentucky is required.
  • Must possess a valid driver's license and maintain an acceptable driving record.
  • A company-owned, leased, or assigned vehicle will be provided for business travel.
  • Travel may include visits to TVA offices, dams, substations, warehouses, administrative facilities, and other critical infrastructure locations.
  • Overnight travel may be required based on operational needs.

Job ID
2026-24098
Work Type
On-Site
Company Description
Work Where it Matters
AGS, an Akima company, is not just another federal security solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGS delivers the people, equipment, and processes that safeguard federal buildings, military bases, and detention centers while supporting customers' complex missions.
As an AGS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

Social media

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