Service Desk Lead
Minneapolis, MN · On-site
This individual will be responsible for leading daily support operations, managing ticket queues, maintaining SLA compliance, and ensuring exceptional client experience. The ideal candidate combines ...
Service Desk Lead
Minneapolis, MN · On-site
This individual will be responsible for leading daily support operations, managing ticket queues, maintaining SLA compliance, and ensuring exceptional client experience. The ideal candidate combines ...
Supervisor, Technical Customer Care
Minneapolis, MN · On-site
$75K - $80K/yr
This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage ...
Supervisor, Technical Customer Care
Minneapolis, MN · On-site
$75K - $80K/yr
This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage ...
Supervisor, Technical Customer Care
$75K - $80K/yr
This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage ...
Supervisor, Technical Customer Care
$75K - $80K/yr
This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage ...
Supervisor, Technical Customer Care
$75K - $80K/yr
This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage ...
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Supervisor, Technical Customer Care
$75K - $80K/yr
This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage ...
Manager, Information Security - IS Mod
Rochester, MN · Hybrid
$148K - $214K/yr
Strong vendor management experience is required - including strategic security vendor relationships (Zscaler, F5, Imprivata or comparable), SLA governance - along with demonstrated ownership of ...
Manager, Information Security - IS Mod
Rochester, MN · Hybrid
$148K - $214K/yr
Strong vendor management experience is required - including strategic security vendor relationships (Zscaler, F5, Imprivata or comparable), SLA governance - along with demonstrated ownership of ...
Drive proactive identification of recurring issues, service gaps, and improvement opportunities Vendor, Partner & SLA Management * Manage strategic vendor and partner relationships across delivery ...
Drive proactive identification of recurring issues, service gaps, and improvement opportunities Vendor, Partner & SLA Management * Manage strategic vendor and partner relationships across delivery ...
Director-Technology Delivery and Operations
Minneapolis, MN · On-site
$221K/yr
Drive proactive identification of recurring issues, service gaps, and improvement opportunities Vendor, Partner & SLA Management * Manage strategic vendor and partner relationships across delivery ...
Director-Technology Delivery and Operations
Minneapolis, MN · On-site
$221K/yr
Drive proactive identification of recurring issues, service gaps, and improvement opportunities Vendor, Partner & SLA Management * Manage strategic vendor and partner relationships across delivery ...
Manager, Data Operations
Minneapolis, MN · On-site
They are seeking a Manager, Data Operations to lead and manage resources for Azure Data Lake ... SLA) performance by tracking operational metrics, addressing breaches, and driving corrective ...
Manager, Data Operations
Minneapolis, MN · On-site
They are seeking a Manager, Data Operations to lead and manage resources for Azure Data Lake ... SLA) performance by tracking operational metrics, addressing breaches, and driving corrective ...
Data Center Logistics Specialist II
Rosemount, MN · On-site
$30.05/hr
... management. Role is responsible for execution and prioritization of daily operational activities, completion of tasks within SLA and quality standards, and maintenance of high productivity while ...
Data Center Logistics Specialist II
Rosemount, MN · On-site
$30.05/hr
... management. Role is responsible for execution and prioritization of daily operational activities, completion of tasks within SLA and quality standards, and maintenance of high productivity while ...
Data Center Logistics Specialist II
Rosemount, MN · On-site
$30.05/hr
... management. Role is responsible for execution and prioritization of daily operational activities, completion of tasks within SLA and quality standards, and maintenance of high productivity while ...
Data Center Logistics Specialist II
Rosemount, MN · On-site
$30.05/hr
... management. Role is responsible for execution and prioritization of daily operational activities, completion of tasks within SLA and quality standards, and maintenance of high productivity while ...
Data Center Logistics Specialist II
Rosemount, MN · On-site
$30.05/hr
... management. Role is responsible for execution and prioritization of daily operational activities, completion of tasks within SLA and quality standards, and maintenance of high productivity while ...
Data Center Logistics Specialist II
Rosemount, MN · On-site
$30.05/hr
... management. Role is responsible for execution and prioritization of daily operational activities, completion of tasks within SLA and quality standards, and maintenance of high productivity while ...
Project Manager - IV
$59 - $78.50/hr
... SLA/OLA agreements Qualifications Bachelor's Degree or Equivalent Experience Excellent organizational skills Supplier Management Demonstrated experience with verbal & written communications ...
Project Manager - IV
$59 - $78.50/hr
... SLA/OLA agreements Qualifications Bachelor's Degree or Equivalent Experience Excellent organizational skills Supplier Management Demonstrated experience with verbal & written communications ...
ServiceNow Administrator
Saint Paul, MN · On-site
$80K - $117K/yr
... SLA adherence, operational reporting, and coordination across technical teams. * Ability to work within federal IT governance frameworks, including adherence to agency service management, security ...
ServiceNow Administrator
Saint Paul, MN · On-site
$80K - $117K/yr
... SLA adherence, operational reporting, and coordination across technical teams. * Ability to work within federal IT governance frameworks, including adherence to agency service management, security ...
Data Centre operation support
Bloomington, MN · On-site
$60K - $70K/yr
Monitor, update, and manage ServiceNow tickets within defined SLA requirements. * Open incident tickets with vendors and service providers, and track them through closure. * Coordinate with internal ...
Data Centre operation support
Bloomington, MN · On-site
$60K - $70K/yr
Monitor, update, and manage ServiceNow tickets within defined SLA requirements. * Open incident tickets with vendors and service providers, and track them through closure. * Coordinate with internal ...
... SLA) Update procedures, operation instructions, and anyother documentation impacted by system ... Management space. Thanks and Regards Nagarjuna Ch Sr IT Recruiter ESOLVIT INC. 11675, Jollyville ...
... SLA) Update procedures, operation instructions, and anyother documentation impacted by system ... Management space. Thanks and Regards Nagarjuna Ch Sr IT Recruiter ESOLVIT INC. 11675, Jollyville ...
... Managed Repair Program) field cycle. This role is Monday-Friday with flexibility based on claim volume and carrier SLA requirements. Occasional evenings or weekends may be required during peak storm ...
... Managed Repair Program) field cycle. This role is Monday-Friday with flexibility based on claim volume and carrier SLA requirements. Occasional evenings or weekends may be required during peak storm ...
Manage work orders end-to-end, ensuring timely completion and SLA adherence * Perform and document monthly AED readiness checks with 100% compliance and accurate reporting in the required portal
Manage work orders end-to-end, ensuring timely completion and SLA adherence * Perform and document monthly AED readiness checks with 100% compliance and accurate reporting in the required portal
Manage SLA/KPI reporting and compliance. * Mentor support engineers and technical specialists. * Support transition, knowledge transfer, and stabilization activities. Required Skills: * Itron ...
Manage SLA/KPI reporting and compliance. * Mentor support engineers and technical specialists. * Support transition, knowledge transfer, and stabilization activities. Required Skills: * Itron ...
Senior Middleware & Hybrid Cloud Administrator (Projects) - Remote
Hopkins, MN · On-site
$53.50 - $70.25/hr
... SLA commitments. * Embed Security & Compliance Integrate enterprise security controls, identity management, and regulatory requirements into all implementations. * Collaborate Across Teams Partner ...
Senior Middleware & Hybrid Cloud Administrator (Projects) - Remote
Hopkins, MN · On-site
$53.50 - $70.25/hr
... SLA commitments. * Embed Security & Compliance Integrate enterprise security controls, identity management, and regulatory requirements into all implementations. * Collaborate Across Teams Partner ...
Sla Manager information
How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?
An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.
What is the difference between Sla Manager vs Service Delivery Manager?
| Aspect | SLA Manager | Service Delivery Manager |
|---|---|---|
| Primary Focus | Managing Service Level Agreements and ensuring contractual compliance | Overseeing overall service delivery and client satisfaction |
| Responsibilities | Monitoring performance metrics, negotiating SLAs, reporting | Coordinating teams, managing client relationships, improving service processes |
| Required Skills | Contract management, performance analysis, communication | Leadership, project management, customer service |
| Work Environment | IT and service-based industries, contract-driven settings | IT, telecom, and managed services sectors |
While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.
What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?
To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.
What is an SLA manager?
SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.
What are popular job titles related to Sla Manager jobs in Minnesota?
For Sla Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Sla Manager jobs in Minnesota look for?
The top searched job categories for Sla Manager jobs in Minnesota are:
Job description
Service Desk Team Lead
We are seeking a Service Desk Team Lead to oversee our Technical Service Consultants within our Managed Services practice. This individual will be responsible for leading daily support operations, managing ticket queues, maintaining SLA compliance, and ensuring exceptional client experience. The ideal candidate combines strong technical support experience with leadership ability and a proactive approach to identifying service and sales opportunities.
Team Leadership
- Lead, mentor, and develop Technical Consultants
- Conduct regular performance coaching and ticket quality reviews
- Facilitate daily stand-ups and team meetings
- Support recruiting, onboarding, and training of new team members
Queue & Operations Management
- Manage and prioritize service desk ticket queues
- Ensure SLA adherence and timely issue resolution
- Act as escalation point for service desk team
- Monitor KPIs including response times, resolution times, and CSAT
- Drive continuous process improvement
Client Experience
- Ensure high-quality client communication and professionalism
- Address client escalations and service concerns
- Identify recurring issues and recommend long-term solutions
Inside Sales & Growth Support
- Identify upsell opportunities during support interactions
- Support account management team with service expansion initiatives
- Contribute to revenue growth through proactive service recommendations
About Vertin
Sourced by ZipRecruiter
Industry
Accounting services
Company size
501 - 1,000 Employees
Headquarters location
Luverne, MN, US
Year founded
1904