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Site Performance Manager Jobs (NOW HIRING)

Solera

Solutions Performance Manager

Manhattan, NY · On-site +1

Performance Manager / Product SME, Dealer Solutions Account Management SME expert in one of: DMS ... Lead on-site or virtual coaching sessions focused on improving: * Technician efficiency & labor ...

Whistleexpresscarwash

Site Manager

Jeffersonville, IN · On-site

Sales & Financial Performance * Track daily, weekly, and monthly sales metrics to monitor site ... Monitor and manage the site budget, controlling expenses while maximizing profitability. * Identify ...

Whistle Express Car Wash

Site Manager

Boulevard, CA · On-site

Sales & Financial Performance * Track daily, weekly, and monthly sales metrics to monitor site ... Monitor and manage the site budget, controlling expenses while maximizing profitability. * Identify ...

Bubble Down Car Wash

Site Manager in Training

Tampa, FL · On-site

$55K - $70K/yr

What You'll Do Learn to Lead & Develop a High-Performance Team * Support the recruitment, hiring ... Learn how site performance is measured through labor management, sales metrics, and operational ...

Whistleexpresscarwash

Site Manager

Longview, TX · On-site

Sales & Financial Performance * Track daily, weekly, and monthly sales metrics to monitor site ... Monitor and manage the site budget, controlling expenses while maximizing profitability. * Identify ...

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How much do site performance manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for site performance manager in the United States is $80,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $121,000.00 per year, depending on experience, location, and employer.
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Site Performance Manager jobs near you
Infographic showing various Site Performance Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,013 per year, or $38.5 per hour.

Solutions Performance Manager

Solera

Manhattan, NY • On-site, Remote

Full-time

Posted 15 days ago

Job description

Performance Manager / Product SME, Dealer Solutions Account Management
SME expert in one of: DMS, CRM, Service or Marketing
Employment Type: Full-Time
Role Overview
  • The Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their [???] inset DMS, CRM, Service, and Marketing.
  • They work side-by-side with Account Managers to:
  • Drive product adoption
  • Deliver performance improvement recommendations
  • Optimize dealership workflows
  • Provide training, insights, and best practices
  • Support renewal and expansion by demonstrating measurable results
  • This role is highly consultative, hands-on, and data-driven, acting as the "product and performance engine" for the territory.

Key Responsibilities
Product Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)
Ensure customers fully adopt and use their contracted solutions, including:
DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops
CRM workflows: Lead handling, BDC processes, showroom tracking
Service operations: Lane check-in, scheduling, inspections, tech productivity
Marketing solutions: Campaign automation, retention journeys, equity mining, reputation
Conduct usage audits and work with customers to close adoption gaps.
Performance Improvement & Dealership Optimization
  • With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
  • Lead on-site or virtual coaching sessions focused on improving:
  • Technician efficiency & labor hours
  • Lead response times, appointment set ratios, and close rates
  • Service retention, upsell capture, and multi-point inspection usage
  • Marketing ROI and customer lifetime value
  • Deliver scalable workflows, playbooks, and best practices tailored to dealership size.

Customer Engagement & Value Demonstration
  • Focus on customer operational performance and adoption.
  • Dealerships visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.
  • Participate in QBRs with Account Managers to present data, performance insights, and product roadmaps.
  • Provide clear ROI storytelling that ties product usage to KPI improvements.
  • Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).

Data Analysis & Reporting
  • Monitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.
  • Deliver clear, data-backed recommendations and action plans.
  • Maintain documentation of customer progress, including training logs, KPIs, and next steps.

Cross-Functional Collaboration
  • Provide Product and Engineering teams with field insights related to:
  • Feature gaps
  • Integration requests (e.g., DMS, CRM, OEM tools)
  • Workflow challenges
  • Competitive intelligence
  • Work with Support and Professional Services to resolve technical issues impacting adoption.
  • Partner with Marketing to share customer success stories and support case studies.

Territory Support
  • Coordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.
  • Recommend prioritize on which accounts need on-site vs. virtual engagement.
  • Assist with onboarding workflows for new rooftops added through expansion.

Qualifications
Required
  • 3-7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
  • Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
  • Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
  • Excellent skills in coaching, training, process improvement, and data analysis.
  • Ability to communicate complex workflows clearly to dealership users and leaders.

Preferred
  • Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
  • Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
  • Background in BDC operations, service lane management, or dealership marketing.
  • Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
  • Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).

Success Metrics
  • Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms
  • Performance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)
  • Customer satisfaction (NPS/CSAT) and reduction in escalations
  • Impact on renewal readiness through value demonstration
  • Completion of performance engagements and achievement of customer objectives
  • Quality of documentation, reporting, and best practice delivery
  • Competencies
  • Operational Expertise - Deep understanding of automotive workflows.
  • Product Mastery - Expert-level proficiency in assigned solutions.
  • Analytical Mindset - Uses data to diagnose issues and guide coaching.
  • Communication & Coaching - Clear, patient, and persuasive.
  • Customer Empathy - Understands the daily realities of dealership teams.
  • Collaboration - Works seamlessly with Account Managers and cross-functional partners.
  • Execution Discipline - Organized, dependable, and detail-oriented.
  • Travel
  • 60- 75% depending on territory/area size, customer needs, and on-site support requirements.

EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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