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MULTI-SITE OPERATIONS MANAGER

Texas Institute for Neurological Disorders / US Neurology Associates

Department: Clinic Operations
Schedule: Full-Time
Location: Multi-Site, Dallas-Fort Worth Area

The Multi-Site Operations Manager is responsible for the operational, financial, and patient access performance of three to five TIND/USNA outpatient neurology clinics.

This leader partners closely with physicians and operational departments to improve provider productivity, patient experience, referral growth, staffing effectiveness, and overall clinic performance, while ensuring standardized operational execution across all assigned locations.

KEY RESPONSIBILITIES

Day-to-Day Operations

• Own daily operational performance across assigned clinic sites, including scheduling throughput, patient flow, front office execution, and staffing coverage.
• Monitor site-level key performance indicators, including new patient access, no-show and cancellation rates, provider utilization, referral conversion, patient satisfaction, visit completion rate, and ancillary utilization such as EEG, sleep, and infusion.
• Drive corrective action when assigned sites are not meeting performance expectations.
• Serve as the escalation point for operational issues at assigned sites and resolve barriers that prevent staff from working effectively.
• Ensure consistent application of company policies, workflows, and patient experience standards across all assigned locations.
• Partner with scheduling, patient services, and clinical leadership to troubleshoot cross-functional issues affecting site performance.
• Conduct regular site visits and huddles with clinic managers and staff at each assigned location.
• Manage site-level budgets, forecast expenses, and monitor labor and supply costs against established targets.
• Manage vendor relationships and supply ordering for assigned clinics and monitor or renew site-level contractual agreements as needed.
• Monitor key financial metrics, including labor expense, overtime, supply costs, provider productivity, and revenue opportunities.
• Identify workflow inefficiencies and lead operational improvement initiatives that increase efficiency, reduce patient wait times, and improve provider capacity.

Staff Leadership and Development

• Directly or matrix-manage clinic-level staff and site managers across assigned locations.
• Establish clear expectations and hold teams accountable to performance standards.
• Recruit, hire, train, and onboard front office and support staff at assigned sites.
• Evaluate staff performance, approve hours worked, and manage counseling or disciplinary action as needed in partnership with Human Resources.
• Drive staff retention and engagement through recognition, development opportunities, and a positive team culture.
• Develop future clinic leaders through coaching, mentoring, and structured development plans.
• Foster a culture of accountability, patient-centered service, and continuous improvement across all assigned clinics.

Physician and Provider Relationships

• Act as the operational partner to physicians and advanced practice providers at assigned sites.
• Support provider schedules, template management, and productivity targets.
• Build and maintain effective, professional working relationships with physicians.
• Proactively address operational concerns before they escalate.
• Communicate organizational priorities and changes to providers with clarity and appropriate context.
• Represent provider concerns to senior operations leadership.
• Support the onboarding and volume ramp-up of new physicians and advanced practice providers.
• Build physician trust through proactive communication, responsiveness, and consistent follow-through.

Referral Development and Community Engagement

• Conduct routine outreach to physician offices, hospitals, employers, and community organizations to strengthen referral relationships and increase patient volume.
• Identify new referral source opportunities.
• Partner with marketing on collateral, messaging, and campaigns that support referral growth.
• Track referral source activity and patient volume trends by site.
• Share insights with leadership to help prioritize outreach efforts.

Quality and Compliance

• Ensure compliance with OSHA, HIPAA, CMS, accreditation requirements, and company policies.
• Partner with Compliance and Quality departments to address audits and corrective action plans.

REQUIRED QUALIFICATIONS

• Minimum of five years of medical practice management experience, ideally within a multi-site or multi-specialty outpatient setting.
• Bachelor’s degree required.
• Demonstrated experience managing or working directly with physicians and advanced practice providers.
• Comfort engaging in marketing and community outreach activities, including relationship-building with referral sources and representing the organization externally.
• Strong working knowledge of clinic operations, including scheduling, patient access, front office workflows, and staffing models.
• Experience with electronic health record and practice management systems. eClinicalWorks experience is preferred.
• Experience with operational reporting and key performance indicator tracking.
• Demonstrated ability to analyze operational data and translate insights into measurable performance improvements.
• Excellent interpersonal and communication skills.
• Sound judgment when navigating physician relationships and sensitive personnel matters.
• Valid driver’s license and reliable transportation for regular travel between assigned sites and community locations.

PREFERRED QUALIFICATIONS

• MBA, MHA, or a related advanced degree.

SUCCESS FACTORS

• Assigned clinics meet or exceed established access, scheduling, and provider productivity targets.
• Physicians and advanced practice providers report strong operational support and responsiveness.
• Consistent and standardized operational execution across all assigned locations.
• Steady growth in patient volume and site performance across the assigned region.
• Strong staff retention and engagement across assigned clinics.
• Clinics consistently meet quality and compliance standards.

COMPENSATION AND BENEFITS

Salary Range: Commensurate with experience

Location: Multi-Site, Dallas-Fort Worth Area

Benefits: Medical, dental, vision, paid time off, and 401(k)

Texas Institute for Neurological Disorders / US Neurology Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other status protected by applicable law.