Site Operations Associate Jobs in Baltimore, MD (NOW HIRING)

Description

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like a mission you want to be a part of, keep reading!

The Digital Sector of Leidos is seeking a Site Operations Lead to manage all mission-critical enterprise services and staff at the main customer site in Washington, DC to ensure mission, customer, and contract requirements are met or exceeded.

This is a hands-on leadership role responsible for overseeing enterprise services, guiding technical operations personnel, coordinating with customer stakeholders, and ensuring rapid response to incidents affecting enterprise infrastructure availability and performance.
 
The ideal candidate brings strong experience in managing staff across a large IT Infrastructure to include systems administration, enterprise monitoring, incident management, ICAM, and customer coordination in classified or high-availability environments. This individual will serve as the on-site operational lead, provide technical direction to operations personnel, and help drive service continuity, operational readiness, and process improvement across the enterprise.

Primary Tasks

• Lead day-to-day operations for enterprise infrastructure systems and services in a 24/7/365 mission environment.
• Maintain operational oversight of enterprise services and systems, including monitoring agent health, alerting workflows, and communication between monitoring platforms and centralized monitoring capabilities.
• Serve as the primary on-site lead for operation services and customer coordination.
• Provide technical leadership and guidance to system administrators and operations staff supporting enterprise and infrastructure services.
• Coordinate incident response, troubleshooting, escalation, and restoration of services affecting enterprise and associated infrastructure.
• Review logs, alerts, trends, and incident data to identify recurring issues, support root cause analysis, and recommend corrective actions.
• Partner with customers, stakeholders, and cross-functional IT teams to collect data, analyze issues, and develop operational and technical solutions.
• Support Windows server and enterprise infrastructure activities across distributed environments.
• Track and report operational status, service impacts, and technical findings to management and customer stakeholders.
• Maintain and update operations and maintenance documentation, procedures, and knowledge articles for 24/7/365 support personnel.
• Drive operational readiness, service continuity, workforce coordination, and process improvement initiatives.
• Support change management, scheduled maintenance, emergency maintenance actions, and service recovery activities related to the enterprise infrastructure.
• Ensure support activities align with customer requirements, service expectations, security standards, and mission objectives.
• Also serves as team lead for one of the enterprise teams located at the site: Enterprise Monitoring, 24/7 Support, PKI, and/or Datacenter.

Basic Qualifications

• Experience leading technical teams in a site lead, team lead, shift lead, regional lead, operations lead, or similar leadership role.
• Experience supporting mission-critical IT operations in secure, classified, or high-availability environments.
• Experience with incident management, troubleshooting, service restoration, log analysis, trend analysis, and root cause analysis.
• Experience supporting Windows server environments and enterprise systems administration.
• Experience coordinating with customers and stakeholders to resolve incidents, address service issues, and support operational requirements.
• Experience with support ticket management systems and IT service operations processes.
• Strong communication, leadership, organizational, and time management skills.

Education:

• Candidate must have a Bachelor's degree with 8 years of relevant experience, Master’s degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Certifications:

• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher). Specific “or higher” certifications for systems administrators include FITSP-O, GFACT, CASP+, CCNP Security, or CCSP.

Clearance:
Due to the nature of the government contracts we support, US Citizenship is required.
TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a specific clearance.

Preferred Qualifications:

• Experience leading operations in a 24/7/365 mission environment.
• Experience supporting customer-facing operational reviews, metrics reporting, workforce coordination, and service status briefings.
• Experience with enterprise technologies such as Active Directory, VMware, SCCM, WSUS, Exchange, SharePoint, Citrix, and storage platforms.
• Experience with patch management, STIG compliance, IAVA remediation, and RMF-aligned operational support.
• Familiarity with AWS cloud services and cloud-based operational environments.
   

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.