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Shopify Manager Jobs (NOW HIRING)

Hadley Designs

Shopify DTC Operations Manager

Shopify Operations Manager Ecommerce Operations Lead Customer Experience Operations Manager This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

As a Senior Shopify Engineer at Formlabs, you will play a crucial role in designing, enhancing, and maintaining applications in our digital landscape: eCommerce, CRM, Marketing, and Sales/Service.

Pattern

Senior Shopify Developer

Lehi, UT

$51.25 - $67.50/hr

Skilled in managing Webhooks, Customer Events, and complex third-party API integrations ... Implementation of custom Shopify Functions that migrate and improve upon legacy Shopify Scripts.

Phizenix

Senior Shopify Developer

San Francisco, CA · On-site

$70 - $75/hr

Job Overview As a Shopify Developer, you will be responsible for designing, building, and ... Integrate and manage third-party apps and APIs including Klaviyo, Yotpo, Shop Pay , and other e ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

As a Senior Shopify Engineer at Formlabs, you will play a crucial role in designing, enhancing, and maintaining applications in our digital landscape: eCommerce, CRM, Marketing, and Sales/Service.

Hiebing

Shopify & WordPress Developer

Madison, WI · On-site

Shopify CLI + theme workflows, environment management, and deployment/release practices. * WordPress development experience, including: * Building with the block editor, and comfort extending the ...

Hiebing

Shopify & WordPress Developer

Madison, WI · On-site

Shopify CLI + theme workflows, environment management, and deployment/release practices. * WordPress development experience, including: * Building with the block editor, and comfort extending the ...

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All JobsShopify Manager Jobs

Shopify Manager information

What is the difference between Shopify Manager vs Shopify Specialist?

AspectShopify ManagerShopify Specialist
CredentialsExperience with e-commerce platforms, Shopify certifications often preferredSimilar credentials, often with Shopify certifications or courses
Work EnvironmentOversees teams, manages store operations, strategic planningFocuses on store setup, product listings, and technical support
Employer & Industry UsageRetail, e-commerce companies, agencies managing multiple storesSmall to medium-sized businesses, freelancers, agencies
Common Search & ComparisonOften compared for managerial responsibilities and strategic rolesCompared for technical expertise and store optimization tasks

The main difference between a Shopify Manager and a Shopify Specialist lies in their scope of responsibilities. Shopify Managers typically oversee entire store operations, team coordination, and strategic planning, while Shopify Specialists focus on technical setup, product management, and store optimization. Both roles require similar credentials and are vital in e-commerce environments, but their focus areas differ based on experience and organizational needs.

What are the key skills and qualifications needed to thrive as a Shopify Manager, and why are they important?

To thrive as a Shopify Manager, you need expertise in e-commerce strategy, product listing management, and online merchandising, typically backed by experience in digital retail platforms. Familiarity with Shopify's dashboard, analytics tools, third-party app integrations, and possibly certifications like Shopify Partner or Shopify Expert are highly valued. Strong organizational skills, creative problem-solving, and effective communication set top performers apart in this role. These skills ensure seamless store operations, drive sales growth, and enhance the overall customer experience on the Shopify platform.

What is a Shopify Manager?

A Shopify Manager is a professional responsible for overseeing and optimizing an online store that uses the Shopify e-commerce platform. Their duties typically include managing product listings, processing orders, handling customer inquiries, implementing marketing strategies, and analyzing sales data to boost performance. They also coordinate with other team members, such as designers and marketers, to ensure the store runs smoothly and efficiently. Shopify Managers need to stay updated on e-commerce trends and Shopify updates to maximize the store’s success.

What are some common challenges a Shopify Manager faces when scaling an online store, and how can they address them?

Shopify Managers often encounter challenges such as maintaining website performance during high-traffic periods, integrating third-party apps, and ensuring a seamless customer experience as the store grows. To address these, they regularly monitor site analytics, collaborate with developers to optimize site speed, and work closely with marketing and customer service teams to streamline operations. Proactively staying updated with Shopify's latest features and best practices also helps in overcoming scaling hurdles effectively.
More about Shopify Manager jobs
What cities are hiring for Shopify Manager jobs? Cities with the most Shopify Manager job openings:
What are the most commonly searched types of Shopify jobs? The most popular types of Shopify jobs are:
What states have the most Shopify Manager jobs? States with the most job openings for Shopify Manager jobs include:
What job categories do people searching Shopify Manager jobs look for? The top searched job categories for Shopify Manager jobs are:
Shopify Manager jobs near you
Infographic showing various Shopify Manager job openings in the United States as of May 2026, with employment types broken down into 36% As Needed, 13% Full Time, 38% Temporary, and 13% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
Shopify DTC Operations Manager

Shopify DTC Operations Manager

Hadley Designs

Remote

Full-time

Posted 23 days ago

Job description

Ready to build something that truly matters?
Every parent wants clarity, confidence, and connection when it comes to their child's learning. They want to feel proud of the choices they make and trust the tools they bring into their home. At Hadley Designs, we make that possible by creating products that turn everyday moments into meaningful learning experiences.
But none of that works without a seamless, trustworthy customer experience. A store that runs flawlessly. Messaging that is clear. Operations that feel effortless to the customer.
That's where you come in.
About Hadley Designs
Hadley Designs is a family-founded, female-led brand redefining early education through creativity, beauty, and connection.
We believe learning should be fun and engaging. We don't just sell products, we shape futures. Our mission is to create screen-free, hands-on learning tools that build confidence, spark curiosity, and bring families closer together.
Every product we design is rooted in purpose. Beautiful design creates better learning, and every detail matters. From the first click to the moment a child lights up with understanding, we are committed to delivering an experience families can trust.
About the Role
DTC Operations Manager
Also known as: Shopify Operations Manager Ecommerce Operations Lead Customer Experience Operations Manager
This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end.
Your mission is simple and powerful. Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase.
Your Core Focus
  • Take full ownership of Shopify store operations and customer experience
  • Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
  • Standardize shipping, split shipment, and pre-order communication across all touchpoints
  • Build and document SOPs for all operational workflows
  • Implement systems and automations that reduce manual work and customer confusion

What You'll Do
Customer Experience Management (Daily)
  • Respond to customer inquiries via Shopify inbox and social channels
  • Process refunds, reships, cancellations, and order updates
  • Triage and resolve support tickets based on urgency
  • Identify patterns in customer feedback and recommend improvements
  • Ensure all communication is clear, accurate, and aligned with current messaging

Order Operations and Fulfillment (Daily)
  • Monitor order flow across Shopify, Base, and Amazon MCF
  • Resolve failed orders, inventory issues, and discrepancies
  • Coordinate with fulfillment teams to ensure timely delivery
  • Manage split shipments, pre-orders, and out-of-stock scenarios
  • Track and resolve missing or delayed packages

Store Integrity and Accuracy (Weekly)
  • Audit the website for broken links, incorrect pricing, and outdated promotions
  • Ensure consistency across product pages, landing pages, and collections
  • Validate all messaging related to shipping and pre-orders
  • Support promotion setup and ensure backend accuracy

Systems, SOPs, and Automation (Weekly)
  • Build and maintain SOPs for recurring workflows
  • Identify inefficiencies and implement automation using tools like Shopify Flow
  • Optimize customer service platforms such as Gorgias
  • Improve post-purchase experience and operational workflows
  • Support system cleanup and tool evaluation

Growth Operations and Reporting (Weekly)
  • Deliver weekly Shopify performance reports
  • Track key metrics such as CAC, LTV, and funnel performance
  • Identify trends, anomalies, and risks early
  • Ensure data accuracy for decision-making

Compliance and Risk Management (Weekly)
  • Maintain compliance across ADA, privacy policies, and tracking regulations
  • Review product pages and campaigns for compliance risks
  • Ensure all required tools and disclosures are functioning properly
  • Stay updated on platform policies and changes

AI and Automation Ownership (Ongoing)
  • Identify repetitive tasks and convert them into automated workflows
  • Use AI tools to improve efficiency in customer service and operations
  • Build prompt libraries and scalable systems
  • Continuously reduce manual workload while maintaining accuracy

How Success Is Measured
  • Reduction in support ticket rate per 1000 orders
  • Reduction in reshipment rate per 1000 orders
  • Zero compliance issues
  • At least one new AI automation implemented per week
  • Zero reported issues with broken links, incorrect promotions, or inaccurate information

Success looks like a store that runs without chaos. Orders flow cleanly. Customers feel confident. Problems are solved before they scale.
Requirements
Who You Are
You are a systems-driven operator who takes pride in getting the details right.
You think like an owner. You move quickly, solve problems independently, and take full responsibility for outcomes. You don't wait for direction. You create clarity where others see complexity.
  • You have 2 to 5 years of experience managing Shopify store operations
  • You are highly detail-oriented and catch inconsistencies others miss
  • You are a strong written communicator who can simplify complex information
  • You have hands-on experience with order management, fulfillment, and customer service
  • You understand Shopify apps, backend systems, and troubleshooting workflows
  • You build systems, not just solutions
  • You thrive in a fast-moving, high-growth environment
  • You are comfortable working cross-functionally while maintaining ownership

You believe in excellence over easy. You take initiative. You close loops. You care deeply about doing things the right way.
Benefits
Why You'll Love Working Here
At Hadley Designs, your work directly impacts families around the world.
You are not just managing operations. You are helping create a seamless experience that allows parents to feel confident, supported, and proud of their choices.
You will enjoy:
  • A remote-first environment that gives you flexibility and autonomy
  • The ability to manage your schedule with trust and accountability
  • Direct access to leadership and meaningful collaboration across teams
  • Opportunities to build systems, implement ideas, and drive real impact
  • Access to training, tools, and continuous learning
  • A decade-strong, family-founded brand with a clear mission and vision
  • Free access to products that are changing how children learn

Hadley Designs is a remote-first company built on trust, creativity, and autonomy. We're a small but mighty team that believes in balancing excellence with flexibility.
Apply Today
Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

Apply