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Shopify Customer Success Manager Jobs in Spring, TX

Det Norske Veritas

Head of Customer Success

Houston, TX · On-site

Build a World-Class Customer Success Function. Drive Growth. We are seeking an exceptional Head of ... Working closely with Sales, Product Management, Engineering, Marketing, and Support, they will ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Familiarity with CRM systems, online business platforms, and digital communication tools is ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Familiarity with CRM systems, online business platforms, and digital communication tools is ...

ClinicMind

Enterprise Customer Success Lead

Houston, TX · On-site +1

POSITION SUMMARY The ClinicMind Enterprise Customer Success Lead serves as the primary strategic ... Enhancement Request Management * Capture, document, and advocate for customer-requested system ...

OptiSigns Inc.

Customer Success Specialist

Houston, TX · On-site

$32K - $45K/yr

Customer Success Engineer Primary responsibilities * Provide technical assistance and support for ... Opportunity for 1 day a week, at management discretion. Job Type: Full-time Benefits: * 401(k)

impac Fleet

Be Seen First

Customer Success Representative

The Woodlands, TX · On-site

$45K - $50K/yr

As a Customer Success Specialist , you'll play a key role in ensuring our customers have a seamless ... Keep customer interactions organized and up to date in Salesforce (CRM) * Build and maintain strong ...

Milliman

Client Success Manager (MedInsight)

Houston, TX · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

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All JobsShopify Customer Success JobsShopify Customer Success Manager JobsShopify Customer Success Manager Jobs in Spring, TX

Shopify Customer Success Manager information

See Spring, TX salary details

$28.9K

$73.9K

$124.6K

How much do shopify customer success manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for shopify customer success manager in Spring, TX is $73,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $88,100.00 per year, depending on experience, location, and employer.

Can you make 10k a month on Shopify?

A Shopify Customer Success Manager's role focuses on supporting clients and ensuring their satisfaction, not directly generating sales or income. Achieving a monthly income of $10,000 typically depends on factors such as sales volume, profit margins, and business strategies of the store owner, rather than the customer success role itself. Success in earning that level of income requires entrepreneurial skills, marketing expertise, and effective store management.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager, and why are they important?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

Is being a CSM stressful?

A Shopify Customer Success Manager (CSM) role can be stressful due to managing client relationships, meeting sales or retention targets, and handling customer issues. The job often requires strong communication skills, problem-solving, and the ability to work under pressure, especially during busy periods or when resolving complex customer concerns.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

Is it hard to get a Shopify job?

Getting a Shopify Customer Success Manager role can be competitive and typically requires relevant experience in customer service, account management, or e-commerce, along with strong communication skills. Familiarity with Shopify's platform and tools, as well as a customer-focused approach, can improve chances of securing the position.

How much do CSMS usually make?

Shopify Customer Success Managers (CSMs) typically earn between $50,000 and $80,000 annually, with experienced professionals or those in senior roles earning over $100,000. Compensation varies based on experience, location, and company size, and may include bonuses or commissions for performance.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

What job categories do people searching Shopify Customer Success Manager jobs in Spring, TX look for? The top searched job categories for Shopify Customer Success Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Shopify Customer Success Manager jobs? Cities near Spring, TX with the most Shopify Customer Success Manager job openings:
Shopify Customer Success Manager jobs near you
Infographic showing various Shopify Customer Success Manager job openings in Spring, TX as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $73,918 per year, or $35.5 per hour.

Head of Customer Success

Det Norske Veritas

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description


Lead Customer Outcomes. Build a World-Class Customer Success Function. Drive Growth.
We are seeking an exceptional Head of Customer Success to lead the global Customer Success function for DNV's Pipeline software portfolio. Reporting to the Chief Revenue Officer, this leader will be responsible for building and scaling a high-performing global organization that drives customer adoption, retention, expansion, and advocacy.
The successful candidate will combine strong leadership, analytical rigor, commercial acumen, and customer focus to ensure customers realize measurable business value from our solutions. Working closely with Sales, Product Management, Engineering, Marketing, and Support, they will leverage customer insights, health metrics, and market intelligence to improve customer outcomes, influence strategic decisions, and drive sustainable business growth.
This is a highly visible leadership role with the opportunity to shape the future of Customer Success within the Pipeline Business Line, develop a global team, and play a key role in the continued growth and transformation of DNV's software business.
This role follows a hybrid work model.
What you'll Do
Lead and Scale Customer Success
  • Lead, develop, and inspire a global Customer Success team through coaching, succession planning and talent development
  • Establish common processes, metrics, best practices, and expansion strategies across regions
  • Build a high-performance culture focused on accountability, customer outcomes, and continuous improvement that attracts and retains top talent
  • Foster strong collaboration across Sales, Product Management, Engineering, Support, and Marketing
  • Establish and report on key Customer Success KPIs, including adoption, retention, customer health, expansion, and Net Revenue Retention (NRR)

Drive Customer Outcomes and Growth
  • Own the customer lifecycle from onboarding through renewal, retention, and expansion
  • Ensure customers achieve their desired outcomes and realize measurable value from our software solutions
  • Develop executive-level customer relationships and lead strategic account reviews
  • Partner with Sales and Growth teams to identify upsell, cross-sell, and renewal opportunities
  • Improve customer retention, adoption, customer health, and Net Revenue Retention (NRR)

Leverage Data and Customer Insight
  • Develop and manage customer health scoring, dashboards, and success metrics
  • Analyze adoption, usage, engagement, and business outcome data to identify risks and opportunities
  • Act as the voice of the customer by translating customer needs and market insights into product improvements
  • Influence company strategy through customer trends, market intelligence and business performance
  • Leverage AI, automation, and scalable processes to improve customer experience and operational efficiency

Responsibilities
  • Generous paid time off (vacation, sick days, company holidays, personal days)
  • Multiple Medical and Dental benefit plans to choose from, Vision benefits
  • Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA
  • Employer-paid, therapist-led, virtual care services through Talkspace
  • 401(k) with company match
  • Company provided life insurance, short-term, and long-term disability benefits
  • Education reimbursement program
  • Flexible work schedule with hybrid opportunities
  • Charitable Matched Giving and Volunteer Rewards through our Impact Program
  • Volunteer time off (VTO) paid by the company
  • Career advancement opportunities

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.
For more information https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal.
Qualifications
What is Required
  • Bachelor's degree in engineering, Business, Computer Science, Data Analytics, or a related field
  • 10+ years of experience in Customer Success, Services, Account Management, Customer Operations, or related leadership roles, including experience leading global or geographically distributed teams through multiple levels of leadership
  • Strong analytical capabilities with experience using data to drive customer and business outcomes
  • Experience building customer success processes, health models, metrics, and dashboards
  • Strong communication, stakeholder management, and leadership skills
  • Commercial understanding of customer retention, expansion, and recurring revenue models
  • Strong written and verbal English communication skills
  • We conduct pre-employment drug and background screening

What is preferred
  • Experience in SaaS, software, or technology-enabled businesses
  • Experience serving industrial, energy, infrastructure, or pipeline customers
  • Experience with CRM, customer success, and business intelligence platforms
  • Experience leading organizational change and process improvement initiatives

***Immigration-related employment benefits, including visa sponsorship, are not available for this position.
Success Profile
The ideal candidate is:
  • Customer obsessed and focused on delivering measurable business value
  • Highly analytical and comfortable using data to drive decisions
  • A strong people leader who can build and develop high-performing global teams
  • Commercially minded with a focus on retention, expansion, and growth
  • Strategic yet hands-on, able to turn plans into measurable results
  • Collaborative and influential across functions and geographies

Why Join Us?
This is an opportunity to shape the future of Customer Success for DNV's Pipeline Business Line. You will lead a global team, influence product strategy, improve customer outcomes, and directly contribute to business growth.
We're looking for a leader who can build a modern, analytics-driven customer success organization that goes beyond relationship management to deliver measurable value for customers and DNV.

Apply