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Shopify Customer Service Jobs in Virginia (NOW HIRING)

Senior Salesforce Engineer

Richmond, VA · On-site

$130K - $150K/yr

... customers interact with the Casper brand. As an engineer, you'll play a key role in building ... Experience with Shopify and Mulesoft * Knowledge of digital commerce integrations such as PIM ...

Senior Salesforce Engineer

Richmond, VA · Hybrid

$130K - $150K/yr

... customers interact with the Casper brand. As an engineer, you'll play a key role in building ... Experience with Shopify and Mulesoft * Knowledge of digital commerce integrations such as PIM ...

Showing results 21-24

Shopify Customer Service information

See Virginia salary details

$9

$18

$26

How much do shopify customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for shopify customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What do Shopify customer service jobs pay?

Shopify customer service jobs typically pay between $12 and $20 per hour, depending on experience, location, and the company's size. Salaries can also vary based on whether the role is full-time or part-time, and some positions may include benefits or performance bonuses.

Does Shopify do customer service?

Shopify Customer Service refers to the support provided by Shopify to its users, including store owners and customers, to resolve technical issues, answer questions, and assist with platform features. Customer service roles at Shopify typically involve communication skills, familiarity with the platform, and problem-solving abilities, often through chat, email, or phone support. These roles are essential for maintaining user satisfaction and platform reliability.

What are the typical daily responsibilities of a Shopify Customer Service representative?

Shopify Customer Service representatives are responsible for assisting customers with order inquiries, troubleshooting account or payment issues, and providing detailed product information via email, chat, or phone. They often collaborate closely with sales, fulfillment, and technical support teams to resolve complex issues and ensure timely order processing. In addition to handling incoming requests, representatives may also proactively reach out to customers regarding order updates or to gather feedback. Daily tasks require multitasking and timely communication to maintain a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Shopify Customer Service position, and why are they important?

To thrive as a Shopify Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of e-commerce operations, typically supported by prior customer service experience. Familiarity with the Shopify platform, CRM systems, and ticketing tools like Zendesk or Freshdesk is often required. Patience, active listening, and the ability to remain calm under pressure are key soft skills that help in building customer trust and resolving issues efficiently. These skills are crucial for ensuring customer satisfaction, repeat business, and effective handling of a wide range of inquiries in a dynamic online retail environment.

Does Shopify customer service do remote work?

Shopify customer service roles are often available as remote positions, allowing agents to work from home. These jobs typically require good communication skills, familiarity with customer support tools, and a reliable internet connection. Remote work options can vary based on the company's current staffing needs and policies.

What is a Shopify Customer Service?

A Shopify Customer Service job involves assisting customers with inquiries, orders, refunds, and technical issues related to a Shopify store. Representatives communicate with customers via email, chat, or phone to resolve problems efficiently. They also provide guidance on using Shopify features, troubleshoot common issues, and ensure a smooth shopping experience. Excellent communication, problem-solving skills, and knowledge of Shopify's platform are essential for this role.

What are the most commonly searched types of Shopify Customer Service jobs in Virginia?

The most popular types of Shopify Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Shopify Customer Service jobs?

Cities in Virginia with the most Shopify Customer Service job openings:

Infographic showing various Shopify Customer Service job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

AI Transformation Senior Manager | Retail | Agentic Commerce

Accenture

Arlington, VA • On-site

$132K - $338K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

47th of 492 rated business services


Job description

We are:

Accenture Song accelerates growth and value for our retail clients through sustained customer relevance.Our capabilities span from ideation to execution: growth, product and experience design; technology and experience platforms;creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships anddeep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination,technology and intelligence.

You are:

As a Data & AI Senior Manager for our Commerce Retail at Accenture Song, you will help global and national retailers reinvent marketing, commerce, and customer experience through advanced analytics, data orchestration, and generative AI.You will shape how retailers leverage customer, transactional, and behavioral data to improve loyalty, optimize media investments, personalize commerce, and create new growth opportunities. Bring expertise in the future of Data & AI enabling Agentic Commerce in Retail.

The Work:

• Shape and deliver Data & AI strategy for Retail: Develop capability POV, offerings and transformation roadmaps integrating retail datasets (POS/Clienteling, loyalty, e-commerce, merchandising, retail execution, supply chain, customer journeys).• Retail-specific analytics: Marketing & commerce analytics (campaign measurement, segmentation, demand forecasting, attribution, recommendation engines).• Data orchestration: Build Customer 360 architectures unifying CRM, Product commercialization life cycle, loyalty, e-commerce, and behavioral data into AI-ready pipelines for hyper-personalization.• GenAI for retail: Deploy solutions for product descriptions, chatbot-driven commerce, digital store assistants, and personalized shopper journeys.• Lead client engagements: Manage large-scale retail AI programs including CDP, analytics platforms, and clean room integrations.• Drive business development: Originate offerings such as AI-powered pricing, personalized promotions, and campaign optimization.• Build and mentor teams: Lead multidisciplinary teams of data scientists, engineers, and consultants.• Be a trusted advisor: Advise retail CMOs, CDOs, and CIOs on data, AI, and cloud adoption strategies.

Basic Qualifications:

  • 12+ years of experience in data, AI, and analytics, including 5+ years in retail/consumer goods. Experience should include:
  • Experience with retail datasets: Merchandising, retail execution, POS/Clienteling, loyalty, CRM, e-commerce, social, advertising.
  • Technical expertise: Snowflake, Databricks, Azure Data Services, Adobe Experience Platform, Salesforce CDP, Shopify, Google Marketing Platform.
  • Cloud ecosystems: AWS, Azure, Google Cloud.
  • AI/ML & GenAI: Python, ML libraries, OpenAI/Claude, Hugging Face.
  • Strong knowledge of business and marketing analytics and data orchestration.

Preferred Qualifications:

  • Track record of leading large-scale retail data & AI transformations.
  • Experience deploying AI-powered retail use cases: dynamic pricing, churn prediction, supply-demand optimization.
  • Strong client leadership, executive communication, and commercial acumen.
  • Master's degree in Data Science, AI, Business, or related field.

What's in it for you:

  • Partner with global retail brands to design next-generation AI-driven customer experiences.
  • Be at the forefront of Generative AI for retail marketing and commerce.
  • Join a culture of innovation where creativity meets data, impacting millions of consumers.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 06/19/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $132,500 to $338,300

Cleveland $122,700 to $270,600

Colorado $132,500 to $292,200

District of Columbia $141,100 to $311,200

Illinois $122,700 to $292,200

Maine $112,900 to $249,000

Maryland $132,500 to $292,200

Massachusetts $132,500 to $311,200

Minnesota $132,500 to $292,200

New York $122,700 to $338,300

New Jersey $141,100 to $338,300

Virginia $122,700 to $311,200

Washington $141,100 to $311,200

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.


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