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Shell Customer Service Representative Jobs (NOW HIRING)

Summers of Marion Inc.

Customer Service Rep (CSR)

Columbus, IN · On-site

$29K - $34K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our Customer Service Representatives (CSRs) earn a competitive wage of $29,000-$34,500/year plus commission, and enjoy a typical full-time schedule working 8am-5pm . We recognize that our CSRs are ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

LaPlante Electric Inc.

Customer Service Rep (CSR)

Scarborough, ME · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This Customer Service Rep (CSR) position works a full-time, flexible schedule based on the applicant's needs. This office position earns a competitive wage of $22 - $24/hour . We provide our customer ...

Summers of Marion Inc.

CSR (Customer Service Rep)

Columbus, IN · On-site

$29K - $34K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Summers Plumbing, Heating, & Cooling is actively searching for a self-motivated full-time CSR (Customer Service Rep) to join our HVAC and plumbing office team. Can we count on you to smile through ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Shell Customer Service Representative information

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How much do shell customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for shell customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Shell customer service representative?

Shell Customer Service Representatives are employees who assist customers at Shell gas stations and convenience stores. Their responsibilities typically include answering customer inquiries, processing sales transactions, handling fuel and store product purchases, and addressing concerns or complaints. They also help maintain store cleanliness, restock shelves, and ensure safety compliance. These representatives play a key role in providing a positive experience for Shell customers and supporting daily operations.

What are the key skills and qualifications needed to thrive as a Shell customer service representative, and why are they important?

To thrive as a Shell Customer Service Representative, you need strong interpersonal skills, basic math abilities, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is essential. Excellent communication, problem-solving, and teamwork skills help you deliver positive customer experiences and resolve concerns efficiently. These skills ensure smooth store operations, customer satisfaction, and compliance with company standards.

How does a Shell customer service representative typically collaborate with other team members to resolve customer issues?

Shell Customer Service Representatives frequently work closely with colleagues from different departments, such as technical support, billing, and management, to address and resolve customer concerns efficiently. They may escalate complex issues to specialized teams or coordinate with supervisors to ensure accurate resolutions. Regular team meetings and shared communication platforms help keep everyone informed about ongoing cases and best practices, fostering a collaborative environment focused on delivering excellent customer experiences.

What is the difference between Shell Customer Service Representative vs Shell Sales Associate?

AspectShell Customer Service RepresentativeShell Sales Associate
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, sales skills, product knowledge
Work EnvironmentRetail gas stations, customer interactionRetail gas stations, direct sales to customers
Employer & Industry UsageShell gas stations, customer support rolesShell gas stations, sales-focused roles
Common Search & ComparisonYesYes

The Shell Customer Service Representative primarily focuses on assisting customers with inquiries, payments, and service issues, emphasizing customer support. In contrast, the Shell Sales Associate concentrates on promoting products, upselling, and increasing sales at Shell stations. Both roles require strong communication skills and are vital for customer satisfaction, but their core responsibilities differ in focus on service versus sales.

Does Shell offer remote work?

Shell Customer Service Representatives typically work on-site at Shell locations, but some roles may offer remote or hybrid options depending on the position and location. It is best to check the specific job listing for remote work availability and requirements.
More about Shell Customer Service Representative jobs

What cities are hiring for Shell Customer Service Representative jobs?

Cities with the most Shell Customer Service Representative job openings:

What job categories do people searching Shell Customer Service Representative jobs look for?

The top searched job categories for Shell Customer Service Representative jobs are:

Shell Customer Service Representative jobs near you
Infographic showing various Shell Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO

$36K - $41K/yr

Full-time

Re-posted 15 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:

  • Email
  • Phone
  • Chat

Schedule:

  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:

  • Hybrid

Benefits:

  • Flexible schedule
  • On-the-job training

Experience level:

  • 2 years

Shift:

  • Day shift
  • Rotating shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:

  • Call center
  • In-person

Education:

  • High school or equivalent (Required)

Experience:

  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:

  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person