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Shell Customer Service Representative Jobs in Houston, TX

ConGlobal

Customer Service Representative

Houston, TX · On-site

$18 - $22.50/hr

Location: 500 Mayo Shell Rd., Galena Park, TX 77547 Starting Pay: $18.00 - $20.50/hr. Status ... Customer Service Representative to join our team. The primary role is to establish and maintain ...

ConGlobal

Customer Service Representative

Houston, TX · On-site

$18 - $20.50/hr

Location: 500 Mayo Shell Rd., Galena Park, TX 77547 Starting Pay: $18.00 - $20.50/hr. Status ... Customer Service Representative to join our team. The primary role is to establish and maintain ...

New

U.S. Legal Support

Customer Service Rep

Houston, TX · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you'll act as the primary liaison between our clients and internal teams, ensuring a smooth and positive experience for all. Location: Houston, TX - Hybrid ...

WhiteWater Express

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are ...

AlphaGraphics

Customer Service Representative

Spring, TX · On-site

$13.50 - $18.50/hr

Our tight-knit team in AlphaGraphics - US651 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for ...

FastSigns

Customer Service Representative

Tomball, TX · On-site

$15.25 - $20.50/hr

Customer Service Representative FASTSIGNS #15902 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus

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Shell Customer Service Representative information

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How much do shell customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for shell customer service representative in Houston, TX is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.95 per hour, depending on experience, location, and employer.

What is a Shell customer service representative?

Shell Customer Service Representatives are employees who assist customers at Shell gas stations and convenience stores. Their responsibilities typically include answering customer inquiries, processing sales transactions, handling fuel and store product purchases, and addressing concerns or complaints. They also help maintain store cleanliness, restock shelves, and ensure safety compliance. These representatives play a key role in providing a positive experience for Shell customers and supporting daily operations.

What are the key skills and qualifications needed to thrive as a Shell customer service representative, and why are they important?

To thrive as a Shell Customer Service Representative, you need strong interpersonal skills, basic math abilities, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is essential. Excellent communication, problem-solving, and teamwork skills help you deliver positive customer experiences and resolve concerns efficiently. These skills ensure smooth store operations, customer satisfaction, and compliance with company standards.

How does a Shell customer service representative typically collaborate with other team members to resolve customer issues?

Shell Customer Service Representatives frequently work closely with colleagues from different departments, such as technical support, billing, and management, to address and resolve customer concerns efficiently. They may escalate complex issues to specialized teams or coordinate with supervisors to ensure accurate resolutions. Regular team meetings and shared communication platforms help keep everyone informed about ongoing cases and best practices, fostering a collaborative environment focused on delivering excellent customer experiences.

What is the difference between Shell Customer Service Representative vs Shell Sales Associate?

AspectShell Customer Service RepresentativeShell Sales Associate
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, sales skills, product knowledge
Work EnvironmentRetail gas stations, customer interactionRetail gas stations, direct sales to customers
Employer & Industry UsageShell gas stations, customer support rolesShell gas stations, sales-focused roles
Common Search & ComparisonYesYes

The Shell Customer Service Representative primarily focuses on assisting customers with inquiries, payments, and service issues, emphasizing customer support. In contrast, the Shell Sales Associate concentrates on promoting products, upselling, and increasing sales at Shell stations. Both roles require strong communication skills and are vital for customer satisfaction, but their core responsibilities differ in focus on service versus sales.

Does Shell offer remote work?

Shell Customer Service Representatives typically work on-site at Shell locations, but some roles may offer remote or hybrid options depending on the position and location. It is best to check the specific job listing for remote work availability and requirements.

What are popular job titles related to Shell Customer Service Representative jobs in Houston, TX?

For Shell Customer Service Representative jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Shell Customer Service Representative jobs in Houston, TX look for?

The top searched job categories for Shell Customer Service Representative jobs in Houston, TX are:

Shell Customer Service Representative jobs near you
Infographic showing various Shell Customer Service Representative job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $37,337 per year, or $18 per hour.

Customer Service Representative

ConGlobal

Houston, TX • On-site

$18 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

ConGlobal rating

4.3

Company rating: 4.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping container to the world, we've kept our finger on the pulse of the industry and the needs of our customers. The result is an ever-growing list of services that meet ever-evolving needs.
We are passionate about innovation and continue to lead the industry in developing and deploying products that enhance our operations, unlock new markets, and disrupt the status quo. We offer multi-modal expertise with operations across the U.S., Mexico, and Costa Rica and the largest depot terminal network in North America. We have industrial operations insights and specialized technology. We bring these assets together to unlock value, increase operational efficiency, and drive down costs.
Launch Your Career with ConGlobal
ConGlobal is hiring immediately for a key role in our global supply chain operations. Whether you're looking to grow your career or gain new skills, this role offers paid training, competitive pay, excellent benefits, and long-term advancement opportunities.
Location: 500 Mayo Shell Rd., Galena Park, TX 77547
Starting Pay: $18.00 - $20.50/hr.
Status: Full-Time | Immediate Hire
Schedule: 8:00AM - 5:00PM | Monday - Friday
ConGlobal is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The primary role is to establish and maintain strong relationships between ConGlobal and our customers while ensuring the accuracy of all equipment records and activities. You will be responsible for managing customer inquiries, providing accurate repair estimates, coordinating equipment surveys, and maintaining consistent communication with customers and internal teams to ensure smooth operations and customer satisfaction.
Key Responsibilities:
  • Create and foster strong relationships with ConGlobal's customers, ensuring a high level of satisfaction.
  • Maintain accurate records of customers' equipment inventory, repair status, and all relevant activities.
  • Develop and maintain professional and effective communication with customers, ensuring their needs are met in a timely manner.
  • Input repair estimates for the owners of equipment and obtain necessary approvals from lessors and/or owners.
  • Schedule and coordinate equipment surveys and adjust repair estimates based on feedback from surveyors, owners, or lessors.
  • Update TEC system when equipment is repaired and ensure all relevant data is logged accurately.
  • Prepare and manage daily billing paperwork for repaired units.
  • Responsible for compiling and submitting monthly storage and handling billing reports.
  • Coordinate scheduling of on-hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.
  • Update TEC system with sales equipment repairs and movements.

Qualifications:
  • High school diploma or equivalent required. A college degree or relevant certifications in customer service or logistics is a plus.
  • Proven experience in customer service, logistics, or a similar field.
  • Strong communication skills, both written and verbal, with an ability to interact professionally with customers and team members.
  • Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.
  • Proficient in MS Office Suite and experience with TEC systems or similar inventory management software is a plus.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and the ability to work independently.
  • Must pass a pre-employment background verification, physical and drug screening.

Skills & Attributes:
  • Excellent customer service skills and a proactive attitude toward resolving customer inquiries and issues.
  • Strong attention to detail and accuracy in data entry and recordkeeping.
  • Ability to work collaboratively with different teams, including sales, yard, and shop supervisors.
  • Good time management skills and the ability to prioritize tasks effectively.
  • Ability to handle confidential information with integrity and professionalism.

We offer competitive pay, medical/dental/vision benefits, 401(k), paid training, career advancement and more.
ConGlobal is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
At ConGlobal, base pay for any candidate who successfully completes the selection process is determined by several factors, including but not limited to: location, business needs, job-related skills, experience, qualifications, and internal equity. We are committed to fair and competitive compensation practices and tailor our total rewards package to each individual's background and the specific requirements of the role. This package may include a combination of base pay, incentive or bonus opportunities, and a full range of benefits such as medical, financial, and other wellness offerings-depending on the position and employment status.

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