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Service Writer Jobs in Massachusetts (NOW HIRING)

vipauto

Service Writer - Brookline, MA

Brookline, MA

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

VIP Auto

Service Writer - Watertown, MA

Watertown, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

vipauto

Service Writer - Lawrence, MA

Lawrence, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

vipauto

Service Writer - Watertown, MA

Watertown, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

VIP Auto

Service Writer - Brookline, MA

Brookline, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

VIP Auto LLC

Service Writer - Lawrence, MA

Lawrence, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

vipauto

Service Writer - Framingham, MA

Framingham, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

VIP Auto

Service Writer - Hanover MA

Hanover, MA · On-site

The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...

VIP Auto

Service Writer - Lawrence, MA

Lawrence, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

vipauto

Service Writer - Brockton MA

Brockton, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

VIP Auto

Service Writer - Brockton MA

Brockton, MA · On-site

Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning ...

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Showing results 41-60

All JobsService Writer JobsService Writer Jobs in Massachusetts

Service Writer information

See Massachusetts salary details

$12

$26

$46

How much do service writer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service writer in Massachusetts is $26.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.43 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $55,173 per year, or $26.5 per hour.

Automotive Service Writer

Midway Automotive Corp

Abington, MA • On-site

$60K - $100K/yr

Full-time

Re-posted 15 days ago

Job description

About the Role:
Midway Automotive Corp is looking for a motivated and customer-focused Automotive Service Writer to join our team in Abington, MA! This is your opportunity to be the vital link between our valued customers and our skilled technicians, ensuring every vehicle gets the care it deserves. If you thrive in a fast-paced environment and have a passion for the automotive industry, we want to hear from you!

Responsibilities:
  • Greet customers and conduct vehicle walkarounds to assess service needs and document concerns
  • Write accurate and detailed repair orders and service estimates
  • Communicate repair recommendations, timelines, and costs clearly to customers
  • Coordinate workflow between customers and service technicians to ensure timely vehicle completion
  • Follow up with customers on vehicle status updates and obtain approvals for additional repairs
  • Upsell recommended maintenance services and manufacturer-suggested repairs
  • Process invoices, payments, and warranty claims accurately upon vehicle delivery
Requirements:
  • Prior experience as a Service Advisor, Service Writer, or in a customer-facing automotive role preferred
  • Strong knowledge of automotive systems, maintenance schedules, and repair terminology
  • Excellent communication and customer service skills
  • Ability to multitask and manage a high-volume service drive efficiently
  • Experience with automotive service software (e.g., CDK, Reynolds & Reynolds) is a plus
  • Valid driver's license with a clean driving record
  • Team-oriented, professional, and detail-driven mindset
About Us:
Midway Automotive Corp has been a trusted name in automotive sales and service in Abington for over 27 years