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Service Writer Jobs in Massachusetts (NOW HIRING)

United Services

Service Writer

Raynham, MA · On-site

Service Writer United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction ...

United Ag & Turf, NE

Service Writer

Raynham, MA · On-site

$24 - $26/hr

Monday - Friday 1st shift - Saturdays as needed United Ag & Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs ...

United Ag and Turf

Service Writer

Raynham, MA · On-site

$24 - $26/hr

Monday - Friday 1st shift - Saturdays as needed United Ag & Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs ...

United Ag and Turf

Service Writer

Raynham, MA · On-site

$24 - $26/hr

Monday - Friday 1st shift - Saturdays as needed United Ag & Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs ...

United Ag & Turf NE, LLC

Service Writer

Raynham, MA

$24 - $26/hr

Monday - Friday 1st shift - Saturdays as needed United Ag & Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs ...

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All JobsService Writer JobsService Writer Jobs in Massachusetts

Service Writer information

See Massachusetts salary details

$12

$26

$46

How much do service writer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service writer in Massachusetts is $26.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.43 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs

What are the most commonly searched types of Service Writer jobs in Massachusetts?

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For Service Writer jobs in Massachusetts, the most frequently searched job titles are:

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Service Writer jobs near you
Infographic showing various Service Writer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $55,173 per year, or $26.5 per hour.

Service Writer

United Services

Raynham, MA • On-site

Other

Re-posted 5 days ago

Job description

Service Writer

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

United Ag & Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs, opening & closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

What You'll Do

  • Advise customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine
  • Assist in the appraisal and quotes of repair work coming into the shop and discuss with the Service Manager the service required, both in parts and labor
  • Schedule shop assignments, field service work, and truck requirements for pickup and delivery of equipment
  • Process warranty claims
  • Establish or adjust work procedures to meet schedules and deadlines.
  • Opening and closing of work orders to ensure timely closing to meet company goals
  • Supervises all shop activities when the Service Manager is away from branch
  • Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

What it Takes

  • Ability to use standard desktop load applications such as Microsoft Office and internet-based functions
  • Positive attitude
  • Excellent oral communication and written skills
  • Strong organizational skills
  • Provide robust customer service to internal and external customers
  • Ability to work extended hours and weekends as needed

Preferred

  • 1 year of experience in Service Department operations
  • Experience with John Deere Equipment

Education

  • High school diploma or GED

    • Physical Requirements

    The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
    • Specific vision abilities required by this job include close vision requirements
    • Hearing ability is sufficient to communicate with others in person or over the phone
    • Light to moderate lifting may be required (up to 50 pounds)
    • Ability to reach, stoop, kneel, and bend as needed

Apply