ZipRecruiter

Log In

1

Auto Service Advisor Jobs in Massachusetts (NOW HIRING)

Sullivan Tire & Auto Service

Service Advisor

Quincy, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements: Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

Sullivan Tire & Auto Service

Service Advisor

Waltham, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements: Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

Sullivan Tire & Auto Service

Service Advisor

Norwood, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements: Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

Sullivan Tire & Auto Service

Service Advisor

Lynn, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements: Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

Sullivan Tire & Auto Service

Service Advisor

Westford, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements: Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

Sullivan Tire & Auto Service

Service Advisor

Leominster, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements: Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

New

Sullivan Tire & Auto Service

Service Advisor

Saugus, MA

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

Sullivan Tire & Auto Service

Service Advisor

Boston, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements: Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

Sullivan Tire & Auto Service

Service Advisor

Raynham, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements: Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

Sullivan Tire & Auto Service

Service Advisor

Watertown, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements: Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

Sullivan Tire & Auto Service

Service Advisor

Peabody, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

Sullivan Tire & Auto Service

Service Advisor

Boston, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements Responsibilities ... Understanding the tire and auto service industry is a plus * Dependable Transportation * A proven ...

next page

Showing results 1-20

All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Massachusetts

Auto Service Advisor information

See Massachusetts salary details

$13

$28

$49

How much do auto service advisor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for auto service advisor in Massachusetts is $28.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $32.55 per hour, depending on experience, location, and employer.

Is an auto service advisor a hard job?

An auto service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires good communication skills and technical knowledge. The role can be demanding due to customer service expectations, multitasking, and working in a fast-paced environment, but it is manageable with proper training and experience.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

How much do auto service advisors make in the US?

Auto service advisors in the US typically earn an average annual salary of around $40,000 to $60,000, with experienced professionals and those working in high-volume shops earning higher wages. Compensation often includes commissions or bonuses based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What is an auto service advisor?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation often depends on the dealership or repair shop, and they may also receive benefits such as health insurance and paid time off.

What are some common challenges faced by auto service advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an auto service advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
What are popular job titles related to Auto Service Advisor jobs in Massachusetts? For Auto Service Advisor jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Massachusetts look for? The top searched job categories for Auto Service Advisor jobs in Massachusetts are:
What cities in Massachusetts are hiring for Auto Service Advisor jobs? Cities in Massachusetts with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,911 per year, or $28.3 per hour.

Service Advisor

Sullivan Tire & Auto Service

Westford, MA

$21 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Description

Sullivan Tire, an employee-owned company, currently has an opportunity to be a Service Advisor. The Service Advisor will be a customer service focused individual.

Requirements

Responsibilities:

  • Greet customers, fulfill needs, and build a loyal customer base.
  • Foster a positive and friendly environment
  • Provide customers with product information, schedule appointments, and handle their tire and auto service needs
  • High school diploma or equivalent
  • Customer service experience in a retail environment 
  • Strong telephone skills 
  • Understanding the tire and auto service industry is a plus
  • Dependable Transportation
  • A proven sales track record in an automotive environment is a plus

Benefits:

  • Health Insurance- including Medical, Vision, and Dental
  • Life and Disability Insurance
  • Paid Holidays, Personal Time, and Vacation Time
  • Discounted Services
  • Employee Owned! ESOP Retirement Plan
  • Flexible Spending
  • 401(k) with Company Match
  • Tuition Reimbursement

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Our company motto is "Treat everyone, customers, and fellow employees, as you would a family member." Come and join our family!

Apply