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Service Writer Jobs in Colorado (NOW HIRING)

Towlift

Service Writer

Denver, CO

$23 - $25/hr

Service Writer, Full Time Salary: $23- $25/HR Location: Salt Lake City, UT, 80216 JOB SUMMARY The Service Writer acts as a critical link between the service team, parts team and the customer ...

Transwest Inc

Service Writer

Frederick, CO

$24 - $32/hr

Description The Service Writer is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or ...

Transwest

Service Writer

Erie, CO · On-site

$24 - $32/hr

The Service Writer is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts ...

Prescott's, Inc

Service Writer

Monument, CO · On-site

$24/hr

We are currently seeking a detail-oriented Service Writer to join our team. In this role, you will be responsible for managing customer service requests, communicating with customers, providing ...

Prescott's, Inc

Service Writer

Monument, CO

$24/hr

We are currently seeking a detail-oriented Service Writer to join our team. In this role, you will be responsible for managing customer service requests, communicating with customers, providing ...

Prescott's, Inc

Service Writer

Monument, CO · On-site

$24/hr

We are currently seeking a detail-oriented Service Writer to join our team. In this role, you will be responsible for managing customer service requests, communicating with customers, providing ...

Transwest

Service Writer

Frederick, CO · On-site

$24 - $32/hr

The Service Writer is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts ...

Emich Chevrolet

Automotive Service Writer

Lakewood, CO · On-site

$50K - $120K/yr

Service Writer - Emich Chevrolet Job Summary We are seeking a motivated and customer-focused Service Writer to join our team at Emich Chevrolet! The ideal candidate will have prior automotive service ...

Emich Chevrolet

Automotive Service Writer

Lakewood, CO

$50K - $120K/yr

Service Writer - Emich Chevrolet Job Summary We are seeking a motivated and customer-focused Service Writer to join our team at Emich Chevrolet! The ideal candidate will have prior automotive service ...

Emich Chevrolet

Automotive Service Writer

Lakewood, CO

$50K - $120K/yr

Service Writer - Emich Chevrolet Job Summary We are seeking a motivated and customer-focused Service Writer to join our team at Emich Chevrolet! The ideal candidate will have prior automotive service ...

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All JobsService Writer JobsService Writer Jobs in Colorado

Service Writer information

See Colorado salary details

$12

$25

$44

How much do service writer jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for service writer in Colorado is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the employer's compensation structure.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Do service writers at car dealerships make commissions?

Service writers at car dealerships typically do not earn commissions; their compensation is usually salary-based or includes bonuses for meeting service department goals. Their role involves communicating customer needs and estimating repairs, and they often work in a customer service environment with standard working hours.

What skills do service writers need?

Service writers need strong communication skills to explain repairs and services clearly, as well as good customer service abilities to handle client interactions. They should have knowledge of automotive systems, basic technical understanding, and proficiency with computer software such as dealership management systems. Organizational skills and attention to detail are also important for accurately documenting work and parts orders.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and the service department at an auto repair shop or dealership. They listen to customer concerns, create repair orders, communicate service needs to technicians, and provide cost estimates. Strong communication skills and knowledge of automotive systems are essential for this role.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
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What job categories do people searching Service Writer jobs in Colorado look for? The top searched job categories for Service Writer jobs in Colorado are:
What cities in Colorado are hiring for Service Writer jobs? Cities in Colorado with the most Service Writer job openings:
What are popular job titles related to Service Writer jobs in CO? For Service Writer jobs in CO, the most frequently searched job titles are:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Colorado as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,122 per year, or $25.5 per hour.

Service Writer

Douglas Truck & Equipment LLC

Denver, CO • On-site

Full-time

Posted 19 days ago

Job description

About the Role:

The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for accurately diagnosing customer concerns, preparing detailed repair orders, and ensuring clear communication throughout the service process. The Service Writer must manage customer expectations, provide timely updates, and facilitate a smooth workflow to maximize customer satisfaction and operational efficiency. By coordinating service schedules and maintaining detailed records, the Service Writer helps optimize shop productivity and supports the overall business objectives. Ultimately, this role ensures that customers receive high-quality service experiences that foster loyalty and repeat business.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous experience in the commercial truck repair industry.
  • Basic knowledge of mechanical systems and terminology.
  • Strong communication and interpersonal skills.
  • Proficiency with computer systems and service management software.

Preferred Qualifications:

  • Experience using dealership management systems (Karmak experience preferred).
  • Familiarity with truck parts and inventory management.
  • Ability to read and interpret repair orders and technical manuals.
  • Bilingual abilities to assist a diverse customer base.

Responsibilities:

  • Greet customers promptly and courteously, listening carefully to their vehicle concerns and service needs.
  • Document customer issues and vehicle information accurately to create detailed service orders for technicians.
  • Communicate effectively with service technicians to understand repair requirements and timelines.
  • Provide customers with clear explanations of recommended services, pricing, and estimated completion times.
  • Update customers regularly on the status of their vehicle repairs and address any questions or concerns.
  • Coordinate service appointments and manage workflow to ensure timely completion of repairs.
  • Maintain accurate records of all service transactions, parts used, and customer communications
  • Handle customer complaints professionally and work towards satisfactory resolutions.
  • Promote additional services and maintenance packages that benefit the customer and the business.

Skills:

The Service Writer utilizes strong communication skills daily to clearly convey technical information between customers and technicians, ensuring mutual understanding. Organizational skills are essential for managing multiple service orders, scheduling appointments, and maintaining accurate records. Problem-solving abilities help address customer concerns and resolve conflicts efficiently. Proficiency with computer software enables the Service Writer to input data accurately, track service progress, and generate reports. Additionally, knowledge of automotive systems supports the ability to explain repair needs and recommend appropriate services, enhancing customer trust and satisfaction.


Pay:

Negotiable / based on experience and abilities