Service Order Coordinator Jobs (NOW HIRING)

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multi-omics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

New hybrid opportunity based in Billerica MA for a Senior Order Coordinator to join the Bruker Biosystems Order Management Team. Will be responsible for processing all customer purchase orders accurately and in a timely manner to ensure service level agreements are adhered to and all invoices are created within the correct period

• Timely and accurate processing of all customer purchase orders including licenses, web shop orders, and internal stock transfer orders, Teco (Timesheet and Service Confirmation)
• Timely and accurate creation of all customer invoices in the correct period
• Process internal demonstration and instrument loan equipment
• Convert SAP quotes to sales orders
• Manage locally sourced Cryogen orders, web shop orders, demo system orders, and loan systems/accessory orders
• Process license requests; repair/ returns orders; Cryo, Prodigy, and Cold head Maintenance orders, inter-company stock transfer orders, and third party purchase orders
• Create all customer SAP invoices
• Monitor closely to ensure all required documentation is in place for each order
• Review customer orders, contracts, and supporting documentation to ensure compliance with Revenue Accounting and Reporting (RAR) requirements and company revenue recognition policies
• Validate sales orders for completeness and accuracy, including performance obligations, delivery terms, customer acceptance requirements, billing milestones, and required supporting documentation
• Ensure contract modifications, change orders, returns, cancellations, and other order changes are accurately reflected in SAP and properly documented for revenue recognition purposes
• Update SFDC tool with SAP order number and required documents information
• Work closely with Front Office and Quotation Specialist Teams
• Actively partner with Finance, Corporate Revenue Group, Sales and Service teams to resolve order issues that may impact revenue recognition, invoicing, or period-end reporting
• Monitor and resolve order exceptions, blocked transactions, master data issues, and RAR-related system errors impacting order processing and revenue recognition
• Support month-end, quarter-end, and year-end close activities to ensure timely order processing, invoicing, and compliance with revenue recognition requirements
• Maintain accurate order records and supporting documentation to satisfy internal control, audit, and compliance requirements
• Support internal and external audits by providing documentation and explanations related to customer orders, contracts, invoicing, and revenue recognition controls
• Identify opportunities to improve order quality, process efficiency, data integrity, and compliance with revenue recognition requirements
• Provide flexibility on other tasks to improve effectiveness
• Perform back up support for other regions
• Maintain an excellent current working knowledge of Bruker products

• Bachelor Degree in Business or related discipline
• Minimum 3 years business administration work experience involving SAP ERP and Revenue Recognition in high technology life sciences or NMR work environment
• Advanced computer proficiency with MS Office Suite and hands on experience with SAP, CRM software, SalesForce.com
• Strong knowledge of order-to-cash business processes and revenue recognition activities, including familiarity with ASC 606 and IFRS 15 principles preferred
• Hands-on work experience within SAP ERP environments; SAP Revenue Accounting and Reporting (RAR) experience preferred
• Proven ability to review customer contracts, quotations, purchase orders, and change orders for completeness and compliance with revenue recognition requirements
• Excellent verbal, written, and personal communication and presentation skills with oral and written fluency in English language; familiarity with Portuguese and Spanish desirable
• Strong analytical and problem-solving skills with the ability to identify and resolve complex order, billing, data quality, and revenue recognition issues
• Hands on work experience supporting month-end and quarter-end close activities within a controlled financial environment
• Demonstrated commitment to data accuracy, compliance, internal controls, and audit readiness
• Proven ability to effectively collaborate with cross-functional teams including Finance, Corporate Revenue Group, Sales Operations and Service
• Advanced multi-tasking and problem-solving skills with ability to communicate in a positive and constructive manner with people at all levels
• Flexibility to support working hours which may be influenced by need to complete the job
• Creative thinker with a decision-ready attitude to achieve
• Natural team player with a excellent attention to detail, organizational, and multi-tasking skills
• Ability to work independently and as a team player in a rapidly changing and diverse, multi-national commercial work environment
• An outgoing and friendly personality with a high degree of personal integrity
• As we thrive due to long term relationship, having a diplomatic nature to resolve difficult situations is a recommended behavioral attribute
• Act in accordance with environmental, health and safety policy and ISO 14001 / OHSA18001 to ensure health and safety, review and minimize the environmental impact of activities, products and services, and comply with the requirements of relevant country and local laws and regulations
• Comply with the Bruker Code of Conduct, Company Policies and Practices
• Ability to satisfactorily complete position compliance and training requirements
• Valid Driver License in good standing, issued by resident state required
• U.S. Citizenship or U.S. Permanent Resident status required

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $60,750 and $108,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, and other protected characteristics.

Certain positions at Bruker require compliance withexport control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine theireligibility in light of export control restrictions.