ZipRecruiter

Log In

1

Service Operations Jobs in California (NOW HIRING)

BKF

Director of IT Service & Operations

Pleasanton, CA · On-site

The Director of IT Service & Operations is responsible for leading the teams, processes, and technologies that deliver IT services across BKF Engineers. Reporting to the Vice President of Technology ...

BKF

Director of IT Service & Operations

Pleasanton, CA · On-site

The Director of IT Service & Operations is responsible for leading the teams, processes, and technologies that deliver IT services across BKF Engineers. Reporting to the Vice President of Technology ...

BKF

Director of IT Service & Operations

Pleasanton, CA · On-site

The Director of IT Service & Operations is responsible for leading the teams, processes, and technologies that deliver IT services across BKF Engineers. Reporting to the Vice President of Technology ...

Burlington

Operations/Service Manager III

Antioch, CA · On-site

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager II

Tulare, CA · On-site

$22.05 - $30.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Sodexo

Operations Manager 1, Multi-Service

Santa Clara, CA · On-site

$89K - $115K/yr

Lead multiple service operations with direct oversight and accountability. * Influence strategy, service delivery, and overall client satisfaction. * Develop teams, improve operational performance ...

Sodexo

Operations Manager 1, Multi-Service

Santa Clara, CA · On-site

$89K - $115K/yr

Lead multiple service operations with direct oversight and accountability. * Influence strategy, service delivery, and overall client satisfaction. * Develop teams, improve operational performance ...

previous page

Showing results 41-60

All JobsService Operations JobsService Operations Jobs in California

Service Operations information

See California salary details

$35K

$77.6K

$129.3K

How much do service operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations in California is $77,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,200.00 per year, depending on experience, location, and employer.

What is service operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

Is service operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but they generally provide a solid income compared to entry-level positions in customer service or support roles.

What are some common challenges faced by professionals in service operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in service operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are 5 careers in service operations?

Five careers in service operations include Service Operations Manager, Customer Service Supervisor, Field Service Technician, Service Coordinator, and Operations Analyst. These roles involve managing service delivery, coordinating teams, analyzing performance metrics, and ensuring customer satisfaction, often requiring skills in communication, problem-solving, and familiarity with service management tools.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in California? The most popular types of Service Operations jobs in California are:
What are popular job titles related to Service Operations jobs in California? For Service Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in California look for? The top searched job categories for Service Operations jobs in California are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $77,616 per year, or $37.3 per hour.

Director of IT Service & Operations

BKF

Pleasanton, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

We are seeking a Director of IT Service & Operations to join our team at BKF Engineers!
The Director of IT Service & Operations is responsible for leading the teams, processes, and technologies that deliver IT services across BKF Engineers. Reporting to the Vice President of Technology & Information Systems, this role provides strategic leadership for IT service delivery, workplace technology, asset lifecycle management, procurement, and IT service management. The Director will build and lead a modern, scalable IT service organization, driving operational excellence, automation, and continuous improvement while delivering an exceptional employee experience for a geographically distributed workforce. As BKF continues to grow organically and through acquisitions, this position will play a key role in advancing a cloud-first, data-driven IT organization focused on reliability, security, consistency, and employee productivity.
Key Responsibilities:
  • Provide strategic leadership and oversight for the organization's IT service delivery function.
  • Directly manage the Service Desk Lead, providing coaching, accountability, and support while empowering them to lead day-to-day service desk operations.
  • Establish service standards, operational priorities, and performance expectations across the IT support organization.
  • Serve as the senior escalation point for significant operational issues affecting employees or business operations.
  • Foster a culture of accountability, continuous improvement, customer service, and operational excellence.
  • Develop, implement, and continually improve IT service management processes, including incident, request, problem, change, and knowledge management.
  • Establish scalable operational processes and leverage automation, self-service capabilities, documentation, and knowledge management to improve efficiency and enhance the employee experience.
  • Identify recurring operational issues through trend analysis and drive root-cause improvements using ITIL or similar service management best practices.
  • Oversee operational support for modern workplace technologies, including Microsoft 365, collaboration platforms, SaaS applications, endpoint management solutions, and employee productivity tools.
  • Partner with Infrastructure, Cloud Operations, and Enterprise Applications teams to ensure seamless delivery of end-user technology services.
  • Support identity and access management processes, employee onboarding and offboarding, and workplace technology standards.
  • Oversee the full lifecycle of IT assets, including procurement, inventory management, deployment, refresh planning, recovery, and disposal.
  • Manage technology procurement, vendor relationships, software licensing, and subscription management while identifying opportunities for standardization and cost optimization.
  • Oversee technology support for office openings, relocations, expansions, conference room technology, and workplace systems to ensure a consistent employee experience across all locations.
  • Define, monitor, and report on key performance indicators for IT service delivery, using data and reporting to drive accountability, service improvements, and operational decision-making.
  • Partner with Human Resources, Finance, Facilities, Compliance, Security, and business leaders to improve employee experience, workplace operations, and business productivity.
  • Communicate operational priorities, service improvements, and technology initiatives effectively while building strong partnerships across the organization.

Requirements
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent professional experience.
  • Eight or more years of progressive experience in IT service management, workplace technology, or IT operations.
  • At least five years of leadership experience managing technical teams or IT service organizations.
  • Demonstrated success leading and improving IT service operations in a mid-sized or large organization.
  • Experience managing leaders or supervisors responsible for day-to-day technical operations.
  • Experience supporting modern, cloud-first workplace environments built around Microsoft 365, SaaS applications, and cloud-managed endpoints.
  • Strong understanding of IT service management principles and continual service improvement.
  • Demonstrated ability to build operational discipline through process improvement, metrics, automation, and accountability.
  • Excellent communication, leadership, and stakeholder management skills.

Preferred
  • ITIL Foundation or higher certification.
  • Experience leading IT service organizations within professional services, engineering, architecture, or consulting firms.
  • Experience supporting geographically distributed organizations with multiple office locations.
  • Experience implementing or optimizing ITSM platforms such as Freshservice, ServiceNow, or Jira Service Management.
  • Experience managing IT procurement, vendor relationships, software licensing, and asset lifecycle management.
  • Experience leading organizational change and service modernization initiatives.

Physical Demands:
Must be able to regularly talk, hear, and operate various IT devices. Occasional lifting of equipment up to 40 pounds may be required.
Work Conditions:
The Director of IT Service & Operations will primarily work in an office environment with occasional travel to other office locations. Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades.
Benefits
  • The typical base salary range for this position is $165,000 -$200,000 per year, and may vary depending upon skills, experience, education, and geographical location. This is a salaried position paid bi-weekly.
  • Competitive salaries, profit sharing, and 401k.
  • Medical, Dental, and Vision Benefits.
  • Generous paid time off packages.
  • 9 Paid Holidays.
  • Flexible schedules.
  • Education reimbursement, Paid annual dues for professional and societal organizations.
  • BKF offers competitive and award-winning benefits and perks. To learn more click here.

BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter.
#LI-Hybrid

Apply