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Service Operations Jobs in California (NOW HIRING)

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Service Operations information

See California salary details

$35K

$77.6K

$129.3K

How much do service operations jobs pay per year?

As of Jun 30, 2026, the average yearly pay for service operations in California is $77,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,200.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the role of service operations?

Service operations involve managing and coordinating the delivery of services to ensure efficiency, quality, and customer satisfaction. This role typically includes overseeing processes, optimizing workflows, and utilizing tools like service management software to meet organizational goals.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What jobs in the US pay 300,000 a year?

In service operations, high-paying roles such as senior operations managers, director-level positions, or specialized consultants can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. These roles often require strong analytical skills, strategic planning, and experience managing large teams or complex processes.

What job makes $10,000 a month without a degree?

In service operations, high-paying roles such as sales managers, operations managers, or business development managers can earn $10,000 or more per month, often requiring strong leadership, communication skills, and experience rather than a formal degree. These positions typically involve overseeing teams, optimizing processes, and using tools like CRM software, with some roles offering performance-based bonuses that boost income significantly.

Is operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but many operations positions provide above-average pay compared to entry-level roles.
What are the most commonly searched types of Service Operations jobs in California? The most popular types of Service Operations jobs in California are:
What are popular job titles related to Service Operations jobs in California? For Service Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in California look for? The top searched job categories for Service Operations jobs in California are:
Service Operations jobs near you

VP, Service Operations & Sales

Chisel Industries Inc

Napa, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

VP, Service Operations & Sales
Napa, CA • On-Site • Full-Time • Reports to: General Manager
Paradise Pools is a Chisel Industries company
About Paradise Pools
Paradise Pools is one of the leading pool service companies in the Napa Valley region, serving 1,600+ residential and commercial customers across Napa, Sonoma, and surrounding counties. We're backed by Chisel Industries, a tech-enabled holding company transforming how skilled trades businesses operate, using AI, smart routing, and modern field management to deliver better service at scale.
We're growing fast and investing heavily in our operations. This is a rare opportunity to lead both service delivery and revenue growth for a well-established business at the start of an exciting new chapter.
The Role
The VP of Service Operations and Sales is a senior leadership position responsible for the end-to-end performance of our field service organization and our customer acquisition and retention efforts. You'll own the routes, the technicians, the customer relationships, and the revenue number.
This is a builder's role. You'll inherit a strong foundation with a talented team and you'll be expected to push both to the next level.
What You'll Own
Service Operations
  • Lead and develop a team of field service technicians, managers, and route supervisors
  • Responsible for Service efficiency targeting meaningful reductions in drive time, fuel, and labor cost through smarter scheduling and technology
  • Own service quality metrics: customer satisfaction, first-visit resolution, chemical compliance, and on-time performance
  • Partner with our GM and tech team to roll out new field management tools and other technologies to optimize for scaling, efficiency, and predictability
  • Build and enforce operational SOPs that scale across a growing route network
  • Responsible for Service Operations KPI's and quality control

Sales & Revenue
  • Own the revenue line: recurring service, upsells (repairs, equipment, remodels), and new customer acquisition
  • Lead and coach our sales function, working closely with the Sales Manager to sharpen pipeline, conversion, and retention
  • Develop territory expansion strategy across our 5-county service area
  • Build relationships with property managers, builders, and real estate professionals to drive commercial account growth
  • Own pricing strategy and margin discipline on service agreements

Leadership & Culture
  • Serve as a culture carrier demonstrating accountable, customer-first, and always improving mentality
  • Partner cross-functionally with office, permits/design, and remodel teams
  • Report regularly on KPIs to the General Manager and Chisel Industries leadership

What We're Looking For
Required
  • 7+ years of experience in field service operations and/or sales - ideally in pool/spa, HVAC, plumbing, landscaping, or a related trade
  • Proven track record managing field technician teams of 10+ employees
  • Experience owning a P&L or a defined revenue target
  • Strong people leader: you develop the people around you, not just manage tasks
  • Operationally sharp: you think in systems, schedules, and metrics
  • Comfortable with technology and excited to explore how technology can improve work
  • Clean driving record; valid California driver's license required
  • Bilingual Spanish required

Nice to Have
  • CPO (Certified Pool/Spa Operator) certification, or willingness to obtain
  • Experience with field service management software (Skimmer, ServiceTitan, Jobber, or similar)
  • Familiarity with the Napa/Sonoma market and its customer base

Compensation & Benefits
  • Competitive base salary commensurate with experience
  • Performance bonus tied to service quality and revenue KPIs
  • Full benefits package: medical, dental, vision
  • Company vehicle or vehicle allowance
  • 401(k) with company contribution
  • Growth opportunity as we expand across California and beyond

Paradise Pools is an Equal Opportunity Employer.

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