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Service Operations Support Jobs in Houston, TX (NOW HIRING)

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Service Operations Support information

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$13

$24

$34

How much do service operations support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service operations support in Houston, TX is $24.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $30.10 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities near Houston, TX are hiring for Service Operations Support jobs?

Cities near Houston, TX with the most Service Operations Support job openings:

Service Operations Support jobs near you

Service Operations Advisor

ZT Motors of Texas LP

Houston, TX

Full-time

Re-posted 22 days ago

Job description

Description

ZT Automotive is seeking a driven, professional Service Operations Advisor to support our Service Department through structured customer communication, intelligent scheduling, and revenue-focused service recommendations.


This role serves as a primary connection between the Service Department and its customers, leveraging CRM systems, AI-assisted communication tools, and dealership platforms to deliver timely, accurate, and professional service coordination.


We are seeking an experienced, high-performing individual who thrives in a fast-paced, results-driven environment and is committed to long-term career growth within a growing organization.


Responsibilities

  • Maintain a friendly, professional demeanor while assisting customers with vehicle service and maintenance needs.
  • Timely answer inbound phone calls and texts, including interactions supported by AI communication tools.
  • Conduct outbound calls to drive appointment scheduling and follow-up activity.
  • Efficiently schedule service and follow-up appointments based on customer needs and shop capacity.
  • Obtain and verify customer and vehicle information accurately.
  • Listen to customer needs and clearly document all vehicle symptoms exactly as described by the customer.
  • Review vehicle repair history and records to help determine recommended maintenance based on vehicle age, mileage, and history.
  • Recommend additional services, products, and maintenance solutions to support service sales and revenue targets.
  • Verify warranty and service contract coverage by examining records and documentation and explaining applicable provisions.
  • Provide expert product and service knowledge, directing customers to the appropriate dealership resources when needed.
  • Communicate with the Parts Department to coordinate and bring customers in for Special Order Parts (SOR) appointments.
  • Utilize CRM systems daily, accurately tracking and recording customer interactions to support efficient service operations.
  • Work collaboratively with other representatives in a team-oriented environment built on mutual respect.
  • Participate in team meetings and process development initiatives, fostering strong working relationships with colleagues and dealership management.

Requirements

  • Past experience as a Service Advisor, Lane Manager, Service Consultant, or similar role preferred.
  • Very energetic personality with a strong customer service mindset.
  • A desire for a long-term career with a growing organization.
  • Personal and professional integrity.
  • Strong communication, interpersonal, and organizational skills.
  • An attentive listener who values empathy and customer-focused service.
  • Strong computer skills and willingness to learn new programs.
  • Proficient with Microsoft Office, CDK, and CRM tools, with strong multitasking ability.
  • Dedicated work ethic with the ability to thrive in a fast-paced, results-driven environment.
  • Team player with enthusiasm, reliability, and a positive attitude.
  • Open to constructive feedback and committed to performance improvement and development.
  • Flexible with scheduling, including availability to work weekends and holidays.
  • Organized and detail-oriented, maintaining a clean and professional work environment.

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