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Service Operations Manager Jobs in Washington, IN

Wendy's

Wendys General Manager

Linton, IN · On-site

This role manages and develops a team of employees, maintains high standards of customer service, ensures food safety and operational compliance, and achieves financial and operational targets. The ...

Wendy's

Wendys General Manager

Washington, IN · On-site

This role manages and develops a team of employees, maintains high standards of customer service, ensures food safety and operational compliance, and achieves financial and operational targets. The ...

Wendy's

Wendys General Manager

Jasper, IN · On-site

This role manages and develops a team of employees, maintains high standards of customer service, ensures food safety and operational compliance, and achieves financial and operational targets. The ...

Wendy's

Wendys General Manager

Washington, IN · On-site

This role manages and develops a team of employees, maintains high standards of customer service, ensures food safety and operational compliance, and achieves financial and operational targets. The ...

Wendy's

Wendys General Manager

Linton, IN · On-site

This role manages and develops a team of employees, maintains high standards of customer service, ensures food safety and operational compliance, and achieves financial and operational targets. The ...

Applebee's

Restaurant General Manager

Vincennes, IN

$46K - $64K/yr

... service teams AND have P&L and Operating Partner / Leadership responsibilities. As the senior restaurant leader, you will run the full operations manager / Managing Partner capacity.

Bridgestone Americas, Inc

Service Manager

Jasper, IN · On-site

$19.57 - $29.36/hr

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs ... the automotive service environment from proficient management of paperwork and customer ...

Bridgestone

Service Manager

Jasper, IN · On-site

$19.57 - $29.36/hr

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs ... the automotive service environment from proficient management of paperwork and customer ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Washington, IN

Service Operations Manager information

See Washington, IN salary details

$30.5K

$67.5K

$112.4K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Washington, IN is $67,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $82,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Washington, IN are hiring for Service Operations Manager jobs? Cities near Washington, IN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Washington, IN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $67,503 per year, or $32.5 per hour.

OPERATIONS SPECIALIST

Springs Valley Bank & Trust Company

Jasper, IN • On-site

Full-time

Re-posted 10 days ago

Job description

JOB DESCRIPTION: OPERATIONS SPECIALIST

DEPARTMENT: Operations

CLASSIFICATION: Non - Exempt

REPORTS TO: Operations Manager

SUPERVISES: No supervisory responsibility

JOB SUMMARY: Responsible for a variety of operational duties, while providing Springs Valley's superior customer service to business and consumer customers and internal team members.

MAJOR DUTIES & RESPONSIBILITIES:

  • Researches and processes non-posts, stop pays, NSF's, and processes ACH returns and corrections.
  • Receives, verifies, and processes wire transfers.
  • Debit and credit cards- assists with questions, card maintenance, disputes and balancing reports.
  • Monitors, verifies, and balances Cash Management files.
  • Provides business and consumer customers with digital banking support.
  • Assists with year-end tax reporting and monthly input of tax information.
  • Balancing and reconciles various accounts and general ledgers.
  • Responsible for account and customer record maintenance.
  • Assists with the Overdraft Program and reports charge off information.
  • Answers phones/chats professionally, research issues, responds to inquiries, handles & resolves complaints, routes call to the appropriate department.
  • Responsible for the efficient, effective, and accurate performance of ITM functions which includes accepting deposits and loan payments, disbursing cash or check withdrawals, balancing daily transactions, posting transactions to customer accounts, maintaining customer records, and transferring funds from accounts as directed.
  • Scans and indexes documents, performs account verifications, and logs returned mail.
  • Reviews mobile deposits, merchant deposits and X-9 files.
  • Responsible for complying with BSA/Red Flag and all other Bank policies and procedures. Reviews activity and reports for potential fraud.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE:

  • Business degree or three to five years of banking experience.
  • Knowledge of NACHA rules and regulations preferred.
  • Certifications a plus or desire to obtain certifications.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment with the need to adapt to technology changes regularly.
  • Fluency in computer applications, including Microsoft Office Programs.

EOE, including disability/vets

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