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Service Operations Manager Jobs in Perry Hall, MD

ComForCare

Operations Manager

Glen Burnie, MD · On-site

As an Operations Manager at ComForCare, you will coordinate staffing schedules, supervise ... Ensuring client service requests are fulfilled according to the Plan of Care/Aide Care Plan and ...

Enterprise Management

Operations Manager 5

Baltimore, MD · On-site

$25/hr

OPERATIONS MANAGER 5 SUMMARY OF RESPONSIBILITIES The Operations Manager 5 provides operational ... Oversee operations, staffing, resident services, supervision, training, and performance. * Conduct ...

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Service Operations Manager information

See Perry Hall, MD salary details

$33.9K

$75.1K

$125.1K

How much do service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service operations manager in Perry Hall, MD is $75,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $91,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Perry Hall, MD?

For Service Operations Manager jobs in Perry Hall, MD, the most frequently searched job titles are:

What cities near Perry Hall, MD are hiring for Service Operations Manager jobs?

Cities near Perry Hall, MD with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Perry Hall, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,097 per year, or $36.1 per hour.

Operations Manager

ComForCare

Glen Burnie, MD • On-site

Full-time

Medical, Retirement

Re-posted 12 days ago

ComForCare rating

5.3

Company rating: 5.3 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

196th of 245 rated social care providers

Job description

Benefits:
  • 401(k)
  • Health insurance

Job Description:
ComForCare Home Care is a franchise of premier in-home care providers. We take time to understand the needs of our clients and work diligently to keep them safe at home. With ComForCare, clients can live independently and continue to do the things they love. As an Operations Manager at ComForCare, you will coordinate staffing schedules, supervise operational teams, implement workflow systems, ensure compliance with regulations, and maintain confidentiality within a home care agency environment.
Learn more about and
Why Join ComForCare:
  • Treated with respect and dignity
  • Ongoing training and development opportunities
  • Flexible scheduling

After 20 years in business, we know the industry better than anyone. Make a meaningful difference by ensuring clients receive timely and appropriate care through effective staffing coordination and operational management, and support team members by providing leadership, training, and a structured work environment, fostering professional growth and enhancing the quality of care delivered.
What we are looking for:
  • High school diploma or G.E.D. certificate
  • Minimum of one (1) years experience in staffing and operations or related field
    • With proven skills in organization, problem-solving, communication, decision-making, and conflict resolution
  • Add any additional state-regulated minimum requirements

What you will be doing:
  • Ensuring client service requests are fulfilled according to the Plan of Care/Aide Care Plan and client preferences
  • Providing direction and supervision to a team including schedulers, recruiters, and billing/payroll specialists
  • Implementing and monitoring workflow systems and control mechanisms
  • Ensuring job performance complies with agency policies, procedures, and regulatory standards
  • Participating in agency quality improvement activities and attending required meetings and educational programs

Live your best life possible while helping others live theirs
Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.
At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:
  • Treated with respect and dignity.
  • Provided exceptional training on a regular and ongoing basis.
  • Are never alone in the field - support is always available.
  • Thoughtfully matched with clients that they are compatible with.

Join our team and be a part of a certified Great Place To Work®! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®.
By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.
Equal Opportunity Employer: Disability/Veteran.

What ComForCare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About ComForcare

Sourced by ZipRecruiter

Live Your Best Life by Helping Others Live Theirs Help older adults stay independent by providing in-home caregiving services. The need for empowering care is growing daily, and we are on the lookout for compassionate team members. Provide meaningful activities, build strong relationships and have fun while restoring the dignity and joy in older adults’ lives. Love Where You Work Our best-in-class reputation has come from the value we place on our Caregivers. We love to honor successes and nurture collaboration while helping others. We take pride in celebrating our team members.

Industry

Outpatient health care, fitness and sports centers, health care and social assistance and home health care services

Company size

11 - 50 Employees

Headquarters location

Bloomfield Hills, MI, US

Social media

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