Service Operations Manager Jobs in Pasco, WA (NOW HIRING)

ProSidian is a Management and Operations Consulting Firm focusing on providing value to clients through tailored solutions based on industry-leading practices.  We help forward-thinking clients solve problems and improve operations.  With a reputation for its strong CONUS/OCONUS practice spanning six solution areas, ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Human Capital.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.  Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.  Learn More About ProSidian Consulting at www.ProSidian.com.

ProSidian seeks a Regional Operations/Personnel Manager to support operations, personnel management, and general administration of regional operations in the Eastern Washington (Tri-Cities - Kennewick | Pasco | Richland) Area.  The Engagement team serves to provide General Support Services Contractor (GSSC) assistance to The United States Dept. of Energy (DOE) [which consists of Richland Operations Office (RL), and Office of River Protection (ORP)] in support of the Government's management of the Hanford Site in Richland, Washington.  This includes but not limited to DOE needs for consulting support, acquisition support, program/project management support, operational/administrative business support, and environmental consulting support.  ProSidian services will be provided under individual orders issued under the terms and conditions of this BPA for the related SINs 874-1, 874-6, 874-7, and 899-1.  The Regional Operations/Personnel Manager shall be responsible to Attract, hire, manage qualified candidates, oversee all functions of our Regional Personnel Manager Operations, and serve as client relationship manager for ProSidian.

Regional Operations/Personnel Manager responsibilities include reviewing and approving budgets, implementing new Firm policies and maintaining internal HR systems.  To be successful in this role, you should have a degree in Human Resources Management along with relevant work experience in a senior-level position.  Ultimately, you will ensure our HR initiatives are cost-effective, run smoothly and contribute to a healthy work environment. This role shall provide support to our employees, contractors, fellows, and collaborating partners to cover reviewing and approving budgets, implementing new Firm policies and maintaining internal HR Policies to handle personnel management, and supporting personnel systems for time management and to submit/support invoice processes that arise during task order performance.

This position will be a true contributor to the growth of the Firm and provide the talent that will make this Firm successful. This requires an individual who has an outgoing personality, a team player with strong interpersonal and organizational skills, effective attention to detail skills, the ability to problem solve, juggle multiple projects and adjust work accordingly to adapt to tight deadlines.  The Regional Operations/Personnel Manager is an integral part of the team and serves as both the primary backup for the Operations Manager and Engagement Team Members of ProSidian Consulting.  This person is a valuable internal Firm resource regarding ProSidian policies and procedures and maintains strong relationships with Clients, team members, and other stakeholders concerned with ProSidian Management and Operations.  Other key roles and responsibilities of the Regional Operations/Personnel Manager shall be for managing, prospecting, presenting, and selling staffing and recruitment solutions.  The right candidate will: have a strong history of being the best at whatever you have done in the past with management experience, preferably in the staffing industry and possess a relentless determination to make things happen; plus be comfortable using both analytics and relationships to drive results.

DETERMINANTS FOR SUCCESS:  A fearless, optimistic, and high-energy attitude | Ability to set and manage priorities with diligent time management | A compelling desire to compete and win | Attention to detail with strong organizational skills | Problem solving skills | Strong communication skills | Self-motivation with little need for guidance and oversight | be naturally curious | have a history of strong team-oriented work approach, not only solo success | be comfortable in a position with major impact opportunity | have prior experience Inside and Outside Sales.

JOB REQUIREMENTS RECOMMENDED QUALIFICATIONS: Demonstrated track record of success building relationships | Proven "winner" at competitive situations | Relevant experience selling service-based solutions | Proven ability to manage others | although not required, Staffing Industry experience is preferred

• Assist in recruiting, hiring, and other human resources procedures.
• Conduct employee safety reviews and job site accident reports
• Coordinates participation in, sets up display, and works at job fairs and develops and maintains contacts with schools, alumni groups, and other public organizations to find and attract applicants.
• Develop and administer The Firm's employee relations program which includes Employee Appreciation events, Firm-Sponsored events, and Employee Communications
• Develop and execute strategic organizational recruiting plans for all division's needs (projected gains, losses, and succession plans).
• Develops recruitment programs, budgets, and collateral to attract applicants and to fill specific job openings.
• Direct the development of staffing strategies from full-time staff, contract staff, temporary staffing, to executive placement
• Ensure compliance with State and Federal labor laws as well as ProSidian's compliance with EEO requirements
• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
• Files and maintains employment records for future references and perform other duties and responsibilities as assigned by the Corporate Operations Manager.
• Initiates contact with possibly qualified candidates for specific job openings - Reviews applications and interviews applicants
• Leads processes and activities that foster a team-based culture, ensuring that team members are actively engaged, trust their leadership, feel listened to, recognized and have challenging work.
• Manages the day to day and long-term operations of various client engagements, including Health and Safety, Employment, Employee Relations, Benefits, and Security.
• Provide advice and counsel to Manager's, Supervisor's and employees, contractors, fellows, and collaborating partners (employee advocate) regarding personnel practices, policy, and employment laws (coaching/counseling, problem resolution, administration of progressive discipline policy)
• Qualify temporary employees, contractors, fellows, and collaborating partners for work eligibility
• Responsible for The Firm's Health and Safety programs and compliance with OSHA regulations
• Responsible for The Firm's security program which includes protection of employees and contractors, their personal property and Firm assets.
• Risk and accident management by filing timely reports when necessary and "actively" returning employees, contractors, fellows, and collaborating partners to work
• Screens candidates for additional interviews with others in the organization, as deemed necessary.
• This position will work with senior leadership teams to source and hire top talent.
• Writes and places job advertising in various media to Recruit and hire outstanding talent

REQUIREMENTS

• Bachelor's degree in human resources, Business Administration, Public Administration, related business area and 7+ years of progressive HR experience.
• Able to adjust and be flexible to the sudden demands and must be able to arrive and depart to and from the job sites (mode of transportation)
• Computer literate using business software (Excel, Word, Outlook, PowerPoint, and Outlook) required.
• Minimum of seven years' experience as an HR professional with progressive levels of responsibility
• Must possess excellent communication skills (verbal and listening).
• Professional HR certification a plus (PHR, SPHR, SHRM-CP, SHRM-SCP).
• Proficient in HRIS and MS Office programs, with demonstrated Excel skills
• Proficient in writing internal and external correspondence + Demonstrates proficient and professional communication skills.
• Requires a thorough knowledge of employment and labor laws and OSHA regulations.
• Two years of administrative, business, or financial management experience; or an equivalent combination of training and experience

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.  

CORE COMPETENCIES

• Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership - ability to guide and lead colleagues on projects and initiatives
• Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation - persistent in pursuit of quality and optimal client and company solutions
• Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization - ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools -  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.