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Service Operations Manager Jobs in Manchester, NH

CVS Health

Operations Manager

Windham, NH · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Aptive Environmental

Operations Manager

Manchester, NH · On-site

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsible for customer retention, employee retention, and service center EBITDA Continually ...

Aptive Environmental

Operations Manager

Manchester, NH · On-site

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsibilities include: • Responsible for customer retention, employee retention, and service ...

Amazon

Operations Manager

Andover, MA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Merrimack College

Operations Manager

North Andover, MA · On-site

$50K - $55K/yr

Maintain an organized and service oriented office for students, parents and staff; provide support ... Maintain daily operation of the office; schedule meetings, answering emails, oversight of the guest ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Manchester, NH

Service Operations Manager information

See Manchester, NH salary details

$35.3K

$78.3K

$130.4K

How much do service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service operations manager in Manchester, NH is $78,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Manchester, NH?

For Service Operations Manager jobs in Manchester, NH, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Manchester, NH look for?

The top searched job categories for Service Operations Manager jobs in Manchester, NH are:

What cities near Manchester, NH are hiring for Service Operations Manager jobs?

Cities near Manchester, NH with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Service Operations Coordinator

ImageFIRST Healthcare Laundry Specialists

Manchester, NH

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Lead daily face-to-face check-ins with Customer Advocates to provide coaching, feedback, and support for service standards.

  • Analyze route and customer data to identify improvements and develop actionable recommendations for the Service teams.

  • Help ensure fleet readiness and compliance with DOT and safety standards.

ImageFIRST rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

8th of 62 rated cleaning companies

Job description

Overview

ImageFIRST is the largest national provider of linen and laundry services specializing in the healthcare industry. With a 97% customer retention rate, we are committed to providing remarkable, white-glove service to our customers.

We are seeking a motivated and results-driven Service Operations Coordinator to lead the daily execution of Service operations at an ImageFIRST facility.

This is a dynamic, hands-on leadership role. You will own how service gets delivered every day, partnering closely with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, product control, fleet readiness, safety, and financial performance. This is one of the most visible and impactful roles in the local operation with real accountability for results and a direct path toward senior Service and Operations leadership positions.

Check out our company page: https://www.imagefirst.com/company/


Responsibilities

WHAT YOU'LL DO

  • Lead daily face-to-face check-ins with Customer Advocates, providing them with coaching, feedback, and support to help them execute our daily service standards.
  • Analyze route and customer data to identify ways to improve service performance and growth opportunities.
  • Translate those insights into specific, business-minded recommendations and actions for the Service teams.
  • Anticipate challenges before they arise and drive solutions that improve retention and customer loyalty.
  • Help ensure fleet readiness and compliance with DOT and safety standards.
  • Track action plans through to measurable improvement in service, revenue, and profitability.

WHAT WE'RE LOOKING FOR

  • Ability to lead, influence, and direct people. This includes ability to build trust and respect with Customer Advocates and partner with our District Service Managers and plant leadership team.
  • Willingness to speak up, deliver direct feedback, and follow through on execution.
  • Energized by frequent daily interaction and positive relationship building with associates.
  • Ability to turn data into insight, and insight into clear recommendations and action.
  • Strong organizational, analytical, and problem-solving abilities. Very comfortable working in Excel (pivot tables, formulas, data cleanup) and Power BI.
  • Excellent communication and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience in service, operations, logistics, distribution, or route-based businesses preferred.
  • Associate degree or higher required.
  • Valid driver's license and ability to obtain DOT medical certification.

WHY ImageFIRST?

We offer competitive pay, medical, dental and vision coverage, 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, a referral program, and opportunities for career growth.

At ImageFIRST, our associates are expected to: Be Respectful. Be Remarkable. Be Safe. Be Honest.

If you're a hands-on leader who enjoys solving problems, developing people, and improving customer experience, we want to hear from you.


Qualifications

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Weekly pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Paid Parental Leave
  • Tuition Reimbursement 
  • Referral Program
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

What ImageFIRST employees say

Pay

Benefits

Hours and flexibility

Workplace

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