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Service Operations Manager Jobs in Lubbock, TX (NOW HIRING)

Visual Edge IT

Customer Experience Agent

Lubbock, TX · On-site

$18 - $21/hr

Make informed supply decisions that balance customer satisfaction, operational efficiency, and cost management. * Accurately document customer interactions, service requests, and order activity ...

Visual Edge IT

Customer Experience Agent

Lubbock, TX · On-site

$20 - $22.50/hr

Make informed supply decisions that balance customer satisfaction, operational efficiency, and cost management. * Accurately document customer interactions, service requests, and order activity ...

Visual Edge Technology

Customer Experience Agent

Lubbock, TX · On-site

$13.50 - $18/hr

Make informed supply decisions that balance customer satisfaction, operational efficiency, and cost management. * Accurately document customer interactions, service requests, and order activity ...

New

Aligneddc

Director, Operations

Lubbock, TX

Manages customer service orders and remote hand requests. * Supervise local change management ... Operational Roles may also apply as necessary. QUALIFICATIONS: * Bachelor's degree preferred with ...

Michaels Stores

Sales Manager

Lubbock, TX · On-site

This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of ...

Michaels Stores, Inc.

Sales Manager

Lubbock, TX · On-site

This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of ...

Quick Roofing LLC

Branch Manager- Roofing

Lubbock, TX · On-site

... services, or a related field Prior experience as a Branch Manager, Operations Manager, General ... Manager, or senior field leader preferred Strong command of roofing operations, sales processes ...

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Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lubbock, TX

Service Operations Manager information

See Lubbock, TX salary details

$27.3K

$60.5K

$100.7K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Lubbock, TX is $60,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $73,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Lubbock, TX look for? The top searched job categories for Service Operations Manager jobs in Lubbock, TX are:
What cities near Lubbock, TX are hiring for Service Operations Manager jobs? Cities near Lubbock, TX with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lubbock, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,450 per year, or $29.1 per hour.

Operations Supervisor, Warehouse

Riverstone Logistics

Lubbock, TX • On-site

Full-time

Posted 8 days ago

Job description

Company Overview
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.
RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary
The Operations Supervisor will oversee the day-to-day functions of Inbound Operations - unloading of all customers product into our Hub and out away into inventory locations prior to any outbound activity. In addition, this position will assist CDT/RTD in monitoring and troubleshooting delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site by providing feedback and coaching to their team.
Competencies
  • Ethics & Values
  • Problem Solving
  • Customer Focus
  • Drive for Results
  • Conflict Resolution
  • Functional/Technical Skills
  • Managing & Measuring Work
  • Timely Decision Making
  • Decision Quality
  • Informing
  • Composure
  • Listening

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
  • Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
  • Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
  • Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
  • Supervise and review route monitoring utilizing client-specific software
  • Process and monitor returns through the client portal at participating locations
  • Move inventory safely using material handling equipment (as needed)
  • Serve as a main point of contact for escalations from the client
  • Schedule orders and notify the customer of their time windows for next day delivery
  • Perform other duties as assigned (may vary based on client requirements)
Minimum Qualifications (Knowledge, Skills, and Abilities)
  • High School Diploma/GED or equivalent required
  • Strong people and operations supervisory skills
  • Experience utilizing Microsoft Office products (Excel, Teams, etc.)
  • Excellent verbal and written communications skills
  • Excellent interpersonal skills
  • Excellent customer service skills, including conflict resolution
  • Ability to adapt to changes in a fast-paced environment
  • Ability to embrace new technology
  • 2-3 years of Operations or final mile delivery experience preferred

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.

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