ZipRecruiter

Log In

1

Service Operations Manager Jobs in Grapevine, TX

Dynamic SLR, Inc.

Tree Operations Manager

Richardson, TX · On-site

$75K - $95K/yr

Dynamic is a fast-growing home services company focused on delivering exceptional customer ... Director of Operations Position Summary The Tree Operations Manager owns the day-to-day execution ...

ShipMonk

Operations Manager

Fort Worth, TX

Our Operations Managers drive immense business and personal growth within ShipMonk's rapidly ... Outbound, Inbound, Inventory, Value-add Services (VAS)) * Ability to manage, motivate, direct, lead ...

EoS Fitness

Operations Manager

Richland Hills, TX · On-site

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

Casillas LLC

Operations Manager

Fort Worth, TX · On-site

$70K/yr

This role owns service delivery -- the actual execution of contracted work through the Project Managers (PMs) at each facility. The Operations Manager drives performance, maintains the operational ...

GuardTexas

Security Operations Manager

Richardson, TX

$50K - $57K/yr

Job Skills/Requirements The Security Operations Manager manages overall field services, operations, and functions in assigned areas, including post reviews, inspections, emergency response, client ...

EōS Fitness

Operations Manager

Dallas, TX · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

EōS Fitness

Operations Manager

Fort Worth, TX · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

EōS Fitness

Operations Manager

Fort Worth, TX · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

EōS Fitness

Operations Manager

Plano, TX · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

EōS Fitness

Operations Manager

Richland Hills, TX · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

CVS Health

Operations Manager

Denton, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EōS Fitness

Operations Manager

Hurst, TX · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

EōS Fitness

Operations Manager

Plano, TX · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

OVME

Operations Manager

Dallas, TX · On-site

Description The Operations Manager, in support of the Director of New Studio Openings and ... Responsible for Service Channel, partnering with the Construction Manager on certain projects.

Literati

Operations Manager

Arlington, TX · On-site

$75K - $90K/yr

OPERATIONS MANAGER Think of your favorite book from childhood. Got it? Great. Now, that warm ... or services. * Manage resources: Plan and oversee the use of materials and human resources, and ...

CVS Health

Operations Manager

Frisco, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

previous page

Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Grapevine, TX

Service Operations Manager information

See Grapevine, TX salary details

$32.8K

$72.7K

$121K

How much do service operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service operations manager in Grapevine, TX is $72,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $88,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Grapevine, TX? The most popular types of Service Operations jobs in Grapevine, TX are:
What job categories do people searching Service Operations Manager jobs in Grapevine, TX look for? The top searched job categories for Service Operations Manager jobs in Grapevine, TX are:
What cities near Grapevine, TX are hiring for Service Operations Manager jobs? Cities near Grapevine, TX with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Grapevine, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,659 per year, or $34.9 per hour.

Manager, Brokerage Operations

First Command Financial Services, Inc.

Fort Worth, TX • On-site

Full-time

Re-posted 22 days ago

First Command Financial Services rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


How will this role impact First Command?
Operations Manager is responsible for carrying out the goals and the daily execution of the Brokerage Operations department functions and driving business growth of the department through effectively responding to the needs of our clients, advisors, and team. Operations Manager is responsible for managing and accountability of a team of associates charged with executing day-to-day business and mitigating financial, operations, regulatory and reputation risk to the firm. Identify and support deadline sensitive financial transactions processing as well as maximize the production of non-deadline sensitive processing and research. Operations Manager effectively delegates tasks with clearly defined responsibilities. Foster a collaborative environment working with Advisors, office staff and other home office departments including Compliance, Customer Service, Financial Services, and Technology. Additionally, you will take part in the organization and the department as a member of an Agile Release Train, shared services, or subject matter expert in innovation initiatives in service, operations, and technology. You will impact the organization through maintaining flexibility and learning additional new skills.
What will the employee do in this role?
  • Manage team resources and ensure team performance conforms to regulatory requirements and meets department productivity and quality standards.
  • Work collaboratively with management staff to set priorities, monitor activity, and ensure completion of work.
  • Perform regular review of teamwork practices to ensure quality and compliance with internal and regulatory standards.
  • Critically think beyond day-to-day operations and analyze a variety of factors and metrics when making decisions for the department.
  • Take ownership on escalated issues and exception management and delegate as appropriate to drive resolution.
  • Identify, develop, and implement training opportunities/strategies using experience as well as corporate and divisional resources.
  • Direct, coach and mentor the professional growth and success of associates.
  • Successfully manage a pay for performance model that recognizes and rewards the achievement of individual, team, department, and corporate goals.
  • Maintain, design, and implement process control procedures and department procedures and user guides where necessary to ensure timely processing and mitigate risk.
  • Research/recommend solutions on issues within the department.
  • Focus on identifying, developing, and implementing opportunities to improve and/or streamline the client/advisor experience.
  • Perform in a supportive role in maintaining relationships with business partners.
  • Represent the department in corporate strategic initiatives as a key stakeholder.

What roles will this employee lead?
  • Assigned teams in Operations

What skills and qualifications do you need?
Education
  • Bachelor's degree in finance, economics, business administration, or related area or equivalent combination of education and experience preferred.

Work Experience
  • 5 plus years of experience in the financial services industry.
  • 2-3 years coaching, supervising, and managing a small to mid-size team.
  • Familiar with a variety of Financial/Brokerage industry concepts, practices, and procedures

Certifications
  • Series 7 (Required)
  • Series 24 required (must obtain within 120 days of employment)
  • Series 63 may be required depending on daily responsibilities.

Required Knowledge, Skills and Abilities
  • Strong oral, written and organizational skills.
  • Proficient use of Microsoft Office Suite
  • Problem-solving skills with the ability to analyze trends and identify and communicate problems or concerns.
  • Demonstrate confidence, skill, and professionalism needed to resolve critical issues in a manner that strengthens the client relationship and mitigates risk for the firm.
  • Knowledge of Agile and /or Lean methodology
  • Executes with a sense of urgency, a drive to make an impact, and a high level of self-confidence.
  • Must be able to work well in high pressure situations and elevate workloads.
  • Desire and ability to actively and positively contribute within a highly collaborative team setting.
  • Curiosity and demonstrated ability to acquire new skills, knowledge, and abilities.
  • Willingness to remain responsive and flexible in a dynamic environment and support team's deliverables.
  • Ability to engage partners internally and externally in a professional and productive manner to maintain a high level of performance and service.
  • Influence by remaining positive in all circumstances.
  • Adapt quickly to changes.
  • Have a passion for improving the client/advisor experience
  • Desire to work in a self-organized team environment, celebrating success and taking accountability for goals and commitments.
  • Deny mediocrity and possess high personal standards.
  • Follow our vision of providing Lifelong Financial Security for Our Nation's Military Families.
  • Live by our core values: Courage, Love & Effectiveness

#LI-NC1 #LI-HYBRID

What First Command Financial Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

First Command Financial Services logo

About First Command Financial Services

Sourced by ZipRecruiter

First Command Financial Services, based in Fort Worth, TX, US, operates within the financial services industry. Established in 1958, this company's mission is to "coach those who serve in their pursuit of financial security." With its suite of services and products, including investment management and financial planning, the firm is dedicated to helping military families and federal employees achieve financial security. Over the years, First Command has made a name for itself through integrity, commitment, and an approach built upon trust, resulting in substantial client loyalty. Featured among its notable achievements is the company's consistent placement among the top 1% of all wealth management firms in the USA in terms of long-term investment results, confirming their commitment to providing exceptional financial services.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1958

Social media

FacebookTwitter

View All First Command Financial Services Jobs

Apply