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Service Operations Manager Jobs in Grapevine, TX

Albertsons

Service Operations Assistant

Cedar Hill, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service programs, associate development, and administrative ...

Albertsons

Service Operations Assistant

Cedar Hill, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service programs, associate development, and administrative ...

Albertsons

Service Operations Assistant

Cedar Hill, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service programs, associate development, and administrative ...

P3 Services

Operations Manager

North Richland Hills, TX · On-site

$90K - $111K/yr

Operations Manager - Plumbing Schrader Plumbing | Fort Worth, TX Up to $110,000 Base + 15% Bonus ... What We're Looking For * 10+ years of plumbing experience * 5+ years leading service, operations ...

A-Z Bus Sales Inc

Operations Manager

Krugerville, TX · On-site

Job Summary The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales locations. This role drives ...

A-Z Bus Sales

Operations Manager

Krugerville, TX · On-site

$83K - $104K/yr

Job Type Full-time Description Job Summary The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales ...

Burlington

Operations/Service Manager II

Arlington, TX · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Cherry Talent Group

Operations Manager

Grand Prairie, TX · On-site

$110K - $125K/yr

Operations Manager - Concrete Sawing & Services Location: Dallas-Fort Worth (Grand Prairie area preferred) Compensation: $110,000-$125,000 base salary + performance-based bonus Benefits: Health ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Grapevine, TX

Service Operations Manager information

See Grapevine, TX salary details

$32.8K

$72.7K

$121K

How much do service operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service operations manager in Grapevine, TX is $72,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $88,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Grapevine, TX? The most popular types of Service Operations jobs in Grapevine, TX are:
What job categories do people searching Service Operations Manager jobs in Grapevine, TX look for? The top searched job categories for Service Operations Manager jobs in Grapevine, TX are:
What cities near Grapevine, TX are hiring for Service Operations Manager jobs? Cities near Grapevine, TX with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Grapevine, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,659 per year, or $34.9 per hour.

Service Operations Assistant

Albertsons

Cedar Hill, TX • On-site

Other

Medical, Dental, Retirement, PTO

Re-posted 26 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,155 frontline employees who took The Breakroom Quiz

64th of 122 rated grocery stores

Job description


Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
Position Purpose
The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service programs, associate development, and administrative functions. This position helps ensure efficient daily operations, exceptional customer service, compliance with company policies, and achievement of store performance goals.
Key Responsibilities Front-End Operations
  • Assist in coordinating daily front-end activities, including cashiering, customer service, self-checkout, and courtesy services.
  • Ensure efficient customer flow and appropriate staffing levels throughout operating hours.
  • Monitor checkout performance and assist in reducing customer wait times.
  • Support execution of company initiatives, promotional programs, and operational priorities.
  • Assist with opening, closing, and manager-on-duty responsibilities as assigned.
  • Maintain a clean, organized, and customer-ready front-end environment.
Customer Service
  • Deliver exceptional customer service and promote a customer-first culture.
  • Assist customers with inquiries, complaints, returns, exchanges, and service concerns.
  • Resolve customer issues professionally and in accordance with company policies.
  • Support customer loyalty programs and promotional initiatives.
  • Ensure service standards consistently meet or exceed customer expectations.
Leadership & Team Development
  • Provide daily direction, coaching, and support to front-end associates.
  • Assist with recruiting, onboarding, and training new associates.
  • Monitor associate performance and reinforce company expectations.
  • Promote teamwork, accountability, and associate engagement.
  • Support scheduling and staffing activities to meet operational needs.
  • Assume leadership responsibilities in the absence of the Service Operations Manager.
Cash Handling & Compliance
  • Ensure compliance with all cash-handling procedures and financial controls.
  • Assist with register accountability, balancing, and reconciliation processes.
  • Support loss prevention and asset protection initiatives.
  • Monitor compliance with company policies, operating procedures, and regulatory requirements.
  • Maintain confidentiality regarding financial and personnel information.
Administrative Support
  • Assist with preparation and maintenance of operational reports and documentation.
  • Support labor tracking, scheduling administration, and workforce management processes.
  • Help coordinate communication between store leadership and front-end associates.
  • Maintain accurate records and required department documentation.
  • Support completion of audits and operational reviews.
Safety & Store Operations
  • Promote a safe working environment for customers and associates.
  • Ensure compliance with workplace safety programs and procedures.
  • Assist with identifying and correcting safety hazards.
  • Support emergency procedures and incident reporting processes.
  • Collaborate with store leadership and department managers to achieve operational goals.
We also provide a variety of benefits including:
  • Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

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