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Service Operations Manager Jobs in Edmonds, WA (NOW HIRING)

TERRACON

Operations Manager IV

Lynnwood, WA · On-site

$209K - $255K/yr

As Operations Manager, you will lead a large, growing office of more than 110 employee-owners across geotechnical, environmental, and construction materials testing/special inspection services. You ...

Floor & Décor

Operations Manager

Seattle, WA · On-site

$23.75 - $42.75/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

Imagen Dental Partners

Operations Manager

Bellevue, WA · On-site

As a growth-orientated Dental Operations Manager , you will be at the forefront of our mission to ... Identify and act on opportunities to expand services, increase patient access, enhance retention ...

Shimmick

Operations Manager

Seattle, WA · On-site

$225K - $275K/yr

Overview Shimmick is seeking a highly talented Operations Manager to be based in the Seattle ... as EAP services. NOTICE TO THIRD PARTY AGENCIES:Please note that Shimmick does not accept ...

Waste Management

Operations Manager Trainee

Woodinville, WA · On-site

$80K - $83K/yr

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... service excellence. If you're looking for a clear path into leadership, not just a job, this ...

New

Waste Management

Operations Manager Trainee

Woodinville, WA · On-site

$80K - $83K/yr

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... service excellence. If you're looking for a clear path into leadership, not just a job, this ...

New

Waste Management

Operations Manager Trainee

Woodinville, WA · On-site

$80K - $83K/yr

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... service excellence. If you're looking for a clear path into leadership, not just a job, this ...

New

Waste Management

Operations Manager Trainee

Woodinville, WA · On-site

$80K - $83K/yr

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... service excellence. If you're looking for a clear path into leadership, not just a job, this ...

New

McCormick & Schmicks

Operations Manager

Tukwila, WA · On-site

$78K - $85K/yr

... service for corporate gatherings, weddings, social celebrations, and special events. With ... The Company offers salaried managers 10 paid vacation days per full calendar year. New employees ...

McCormick & Schmicks

Operations Manager

Tukwila, WA · On-site

$78K - $85K/yr

... service for corporate gatherings, weddings, social celebrations, and special events. With ... The Company offers salaried managers 10 paid vacation days per full calendar year. New employees ...

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Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Edmonds, WA

Service Operations Manager information

See Edmonds, WA salary details

$39K

$86.4K

$143.9K

How much do service operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service operations manager in Edmonds, WA is $86,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,900.00 and $104,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Edmonds, WA?

For Service Operations Manager jobs in Edmonds, WA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Edmonds, WA look for?

The top searched job categories for Service Operations Manager jobs in Edmonds, WA are:

What cities near Edmonds, WA are hiring for Service Operations Manager jobs?

Cities near Edmonds, WA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Edmonds, WA as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 80% Physical, 6% Hybrid, and 14% Remote job distribution, with an average salary of $86,363 per year, or $41.5 per hour.

Operations Manager IV

Lynnwood, WA • On-site

TERRACON

7.4

Company rating: 7.4 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

50th of 72 rated business consultants

People enjoy working here

Good employer

Paid breaks

Learn more about TERRACONexternal

$209K - $255K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description


Are you a people-centered leader who believes strong teams build strong businesses? Terracon is seeking an Operations Manager for our Seattle, Washington office-an opportunity to lead a growing A/E/C consulting team in one of the Pacific Northwest's most dynamic markets. In this role, you will help strengthen our Best at People culture by building an inclusive, caring, high-performing team; mentoring and developing leaders; and creating an environment where employee-owners can do their best work.
As Operations Manager, you will lead a large, growing office of more than 110 employee-owners across geotechnical, environmental, and construction materials testing/special inspection services. You will be responsible for safe, profitable growth by translating regional strategy into local execution-partnering with local leaders to develop business plans, expand services, strengthen client relationships, and ensure operational excellence. Working closely with experienced technical and administrative leaders, you will help shape the future of the Seattle operation while supporting Terracon's employee-owned culture and long-term success.
If you are you interested in belonging to a 100% employee-owned organization where decisions are made based on the best interest of our clients and employees instead of outside interests, Terracon is your kind of company! Come, and explore with us!
Responsibilities
Essential Roles and Responsibilities:
  • Lead the Puget Sound area, including two offices in the northern Seattle metro area and a satellite location in Tacoma, supporting more than 110 employee-owners across geotechnical, environmental, construction testing/special inspection, and administrative teams.
  • Translate Terracon's Vision and Strategic Plan into local business priorities, clear goals, and disciplined execution.
  • Develop and execute the annual office business plan, with accountability for safe, profitable growth, client development, and operational excellence.
  • Champion Terracon's Best at People culture by fostering an inclusive, caring, high-performing workplace where employee-owners feel supported, valued, and empowered to grow.
  • Mentor and develop current and emerging leaders, while ensuring supervisors actively coach, support, and grow their teams.
  • Partner with department managers and technical leaders to align staffing, workload, and expertise with project needs, growth opportunities, and client commitments.
  • Lead and direct business development efforts in partnership with marketing, client development, and technical teams, including strategic pursuits and large proposals across service lines.
  • Oversee profit/loss performance, project management, quality, safety, utilization, employee supervision, client relations, and new business development.
  • Communicate area progress to leadership, including business development, project schedules, employee management, safety, financial results, and equipment, facility, or organizational needs.
  • Promote thoughtful innovation and continuous improvement that strengthen client service, operational efficiency, and long-term growth.
  • Develop awareness of project-related risks, apply company risk policies, and help teams proactively protect Terracon and its clients.
  • Strengthen Terracon's IIF Safety Culture locally by communicating safety expectations, modeling safe behaviors, and ensuring accountability for safety initiatives, rules, and guidelines.
  • Promote continuous quality monitoring and improvement on projects, ensuring best practices are followed and managers are accountable for quality control standards.

Qualifications
Requirements:
  • Bachelor's degree and 10 years' practice experience. Or, in lieu of a degree, a minimum of 12 years' related experience.
  • Prior A/E/C management experience is preferred.
  • Valid driver's license with acceptable violation history.

Preferred Certification:
  • Certification or licensure in field of expertise.

#LI-AR1
About Us
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon's growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.
Terracon's vision of "Together, we are best at people" is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
About the Team
Our Corporate Services team, based at Terracon's Olathe, Kansas headquarters, supports our 180+ offices nationwide. We partner with our offices' employees and clients to provide innovative solutions, built on a foundation of excellent client experience and employee ownership. Our Corporate Services comprise expert teams in Accounting and Finance, Executive Services, Information Technology, Legal, Marketing and Communications, People, Procurement, and Safety, working side-by-side with our offices to help meet their needs and meet our clients' goals.

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