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Service Operations Manager Jobs in Edmonds, WA (NOW HIRING)

Invesco

Client Service Operations Manager

Seattle, WA · Hybrid

$140K - $160K/yr

The SMA Client Service Manager partners with distribution, portfolio management team, operations, and trading to provide a best-in-class service experience for all our internal and external clients.

Community Transit

IT Service Operations Manager

Everett, WA · On-site

$123K - $185K/yr

The IT Service Operations Manager will oversee daily IT service delivery, lead and mentor technical staff, manage escalations and critical incidents, support process improvements, coordinate vendors ...

NLS

Service & Operations Support

Woodinville, WA · On-site

$25 - $28/hr

Service & Operations Support * Location: Woodinville, WA JOB SUMMARY: Serve as first point of ... Manage client portal activity for in and out of contract services * Other duties as assigned. Total ...

AVI-SPL

Operations Manager

Woodinville, WA · On-site

$135K - $175K/yr

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will ...

CVS Health

Operations Manager

Bellevue, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Seattle, WA

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Redmond, WA

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Seattle, WA · On-site

$26.30 - $40.30/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Shane Co

Operations Manager

Lynnwood, WA · On-site

You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and ...

Transdev

Operations Manager

Seattle, WA

$104K - $116K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...

CareerPaths NW

Operations Manager

Shoreline, WA · On-site

$75K - $80K/yr

Handle customer service calls and resolve issues as required. * Provide support wherever needed to keep operations moving. Qualifications * Previous experience in managing people, preferably in ...

Marriott International

Operations Manager

Everett, WA · On-site

$66K - $82K/yr

HOTEL OPERATIONS MANAGER: The Delta Hotels by Marriott Seattle Everett is hiring a hands-on ... You will lead the Guest Service Department while also contributing across the entire hotel, driving ...

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Service Operations Manager information

See Edmonds, WA salary details

$39K

$86.4K

$143.9K

How much do service operations manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for service operations manager in Edmonds, WA is $86,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,900.00 and $104,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Edmonds, WA? For Service Operations Manager jobs in Edmonds, WA, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Edmonds, WA look for? The top searched job categories for Service Operations Manager jobs in Edmonds, WA are:
What cities near Edmonds, WA are hiring for Service Operations Manager jobs? Cities near Edmonds, WA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Edmonds, WA as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $86,363 per year, or $41.5 per hour.
Client Service Operations Manager

Client Service Operations Manager

Invesco

Seattle, WA • Hybrid

$140K - $160K/yr

Full-time

Medical, Retirement, PTO

Posted 28 days ago

Job description

About Invesco

As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

What's in it for you?

Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:

  • Flexible paid time off

  • Hybrid work schedule

  • 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution

  • Health & wellbeing benefits

  • Parental Leave benefits

  • Employee stock purchase plan

Job Description

The team:

The SMA Client Service Manager partners with distribution, portfolio management team, operations, and trading to provide a best-in-class service experience for all our internal and external clients. We are looking for our next Client Service Manager to support our fast-growing SMA business supporting broker dealers and RIA intermediaries. Successful candidates will have experience working in a collaborative work environment for a financial services/RIA firm and have a passion for delivering outstanding client service.

The Role:

The SMA Operations Manager is responsible for overseeing daily SMA Client Service operations, including client onboarding, processing client activity requests, and collaborating with partners across platforms on new client onboarding, settlements, platform integration, and compliance matters. This role entails managing a team, driving operational efficiency through process improvements and system integration, ensuring data accuracy, and serving as a key liaison between internal teams, clients, and vendors to uphold exceptional service standards.

Responsibilities of the role:

  • Oversee daily SMA Client Service operations - including onboarding, transaction processing, settlements, and reconciliation - ensuring accuracy, timeliness, compliance, and adherence to SLAs.
  • Lead, coach, and develop team members through hands-on support, mentorship, and performance feedback to strengthen skills and drive overall team success.
  • Establish and maintain rigorous quality standards while effectively allocating resources to maximize productivity and deliver consistently high-quality results.
  • Partner with the COO team to manage Client Service deliverables tied to new platform onboarding initiatives, coordinating closely with crossfunctional and external stakeholders.
  • Serve as the primary escalation point for operational and transaction-related inquiries, ensuring prompt and effective resolution.
  • In partnership with the Head of SMA Service, develop, document, implement, and own an SMA quality assurance program to ensure service accuracy, consistency, and operational excellence.
  • Co-develop and implement a quality assurance framework, including SLAs, for shared service providers, ensuring reliable and highquality service delivery.
  • Identify and execute continuous improvement initiatives focused on efficiency gains, risk reduction, and clientexperience enhancements while maintaining a strong clientcentric mindset.

Requirements of the role:

  • Strong leadership abilities with proven experience guiding people or projects, supported by critical thinking and effective problemsolving skills.
  • Excellent communication skills and a collaborative mindset when working with internal teams and external partners.
  • Ability to build relationships, influence stakeholders, and partner across multiple departments to deliver a seamless client experience.
  • Experience and understanding of separately managed account (SMA) structures, workflows, and operational processes.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with strong technical aptitude.
  • Prior people or project management experience, ideally 2+ years within an SMA environment (preferred).
  • Required licenses (or willingness to obtain S7/S63 within six months of hire).
  • Familiarity with APX, Salesforce, Workday, platform/sponsor firms, and other processing systems; highly organized and detailoriented.

The salary range for this position is $140,000 to $160,000/ year. The total compensation offered for this position includes salary and incentive pay and will vary based on skills, experience and location.

Full Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)YesWorkplace Model

Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other's growth and development.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.

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