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Service Operations Manager Jobs in Brownsburg, IN

Simons Bitzer & Associates

Be Seen First

Operations Manager

Indianapolis, IN · On-site

$110K - $130K/yr

Our clients are progressive and they desire more than just accounting and tax services. OVERALL SUMMARY OF POSITION: We are seeking an experienced Operations Manager with a strong public accounting ...

City Of Carmel

Operations Manager

Carmel, IN · On-site

$92K - $110K/yr

At least 5 years of experience in emergency management, fire service operations, public safety communications, or a related field. * FEMA/NIMS certifications ICS-100, ICS-200, ICS-700, and ICS-800.

City Of Carmel

Operations Manager

Carmel, IN · On-site

$92K - $110K/yr

At least 5 years of experience in emergency management, fire service operations, public safety communications, or a related field. * FEMA/NIMS certifications ICS-100, ICS-200, ICS-700, and ICS-800.

1A Auto

Operations Manager

Indianapolis, IN · On-site

And our niche is to provide great value, exceptional customer service and education to make ... We are seeking a dynamic and results-driven Operations Manager to lead and oversee our Outbound ...

Ulta Beauty

Operations Manager

Noblesville, IN · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

SAIA

Operations Manager

Indianapolis, IN · On-site

Position Summary Manages the terminal operations of the organization by implementing processes and ... Monitors terminal and employee operations to meet and exceed service level agreements. * Audits ...

Saia

Operations Manager

Indianapolis, IN · On-site

Position Summary Manages the terminal operations of the organization by implementing processes and ... Monitors terminal and employee operations to meet and exceed service level agreements. * Audits ...

1A Auto Parts

Operations Manager

Indianapolis, IN · On-site

And our niche is to provide great value, exceptional customer service and education to make ... We are seeking a dynamic and results-driven Operations Manager to lead and oversee our Outbound ...

Kids for the Future

Operations Manager

Noblesville, IN · On-site

$77 - $83/hr

... The Operations Manager is responsible for overseeing the day-to-day operations of multiple ... Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely ...

Ulta Beauty, Inc.

Operations Manager

Noblesville, IN · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Cressy

Operations Manager

Indianapolis, IN · On-site

$75K - $85K/yr

We are seeking an Operations Manager who thrives in a hands-on environment, builds systems from ... Negotiate pricing and service agreements Team Leadership * Training of team in new technology and ...

Floor & Décor

Operations Manager

Indianapolis, IN · On-site

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

Ulta Beauty, Inc.

Operations Manager

Noblesville, IN · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

MRINetwork Jobs

Operations Manager

Indianapolis, IN · On-site

The Operations Manager is accountable for the day-to-day operations of plant production departments ... service. * Collaborate with finance to create and execute a capital budget to ensure that financial ...

1A Auto Parts

Operations Manager

Indianapolis, IN · On-site

And our niche is to provide great value, exceptional customer service and education to make ... We are seeking a dynamic and results-driven Operations Manager to lead and oversee our Outbound ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Brownsburg, IN

Service Operations Manager information

See Brownsburg, IN salary details

$33.7K

$74.7K

$124.4K

How much do service operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service operations manager in Brownsburg, IN is $74,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,700.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Brownsburg, IN look for?

The top searched job categories for Service Operations Manager jobs in Brownsburg, IN are:

What cities near Brownsburg, IN are hiring for Service Operations Manager jobs?

Cities near Brownsburg, IN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Brownsburg, IN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $74,659 per year, or $35.9 per hour.

Operations Manager

Residence Inn/SpringHill Suites

Indianapolis, IN • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Oversee and coordinate activities of the front desk, housekeeping, reservations, guest services, security, and maintenance departments.

  • Monitor and implement strategies to maximize guest experience, service excellence, revenue, and occupancy levels.

  • Ensure compliance with standard operating procedures, brand standards, safety, and security protocols.

Job description

Position: Operations Manager
Reports To: General Manager
Position Summary: The Operations Manager is responsible for maximizing hotel operations, including guest and employee satisfaction, financial performance, sales and revenue generation, and delivering a return on investment to ownership. This role involves overseeing and modeling efficient and courteous service throughout the hotel in accordance with company standards while optimizing revenue. The Operations Manager is also responsible for ensuring adherence to all applicable company standard operating procedures.
Pay Range: $45,000 to $55,000 based on experience and qualifications
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Maximize guest experience and ensure overall service excellence.
  • Maintain and uphold Brand Standards throughout the hotel.
  • Direct and coordinate activities of the front desk, housekeeping, reservations, guest services, security, and maintenance departments.
  • Optimize Average Daily Rate (ADR) and Occupancy levels.
  • Facilitate communication between Sales and Operating departments.
  • Monitor daily hurdle points, selling strategies, competitive rates, and internet rates to yield the best room revenue and occupancy rates.
  • Implement aggressive up-selling strategies to maximize room rates.
  • Oversee housekeeping and maintenance operations to ensure compliance with standard operating procedures.
  • Control department head schedules and expenses, implementing cost-saving strategies as necessary.
  • Monitor and control daily costs per occupied room for housekeeping and maintenance.
  • Ensure that the property meets or exceeds Brand Standards.
  • Participate in the Manager on Duty program, ensuring the hotel's guest services are fully supported.
  • Empower associates to exceed guest expectations, solicit guest feedback, and promptly resolve any guest complaints.
  • Model desired behavior in all aspects of hotel operations.
  • Adhere to all work rules, procedures, and policies established by the company.
  • Understand and adhere to budget guidelines, including staffing and purchasing procedures.
  • Assist in recruiting, interviewing, and training new associates.
  • Ensure compliance with all relevant labor laws and regulations.
  • Ensure all financial transactions are properly documented and reconciled.
  • Maintain adequate levels of supplies and ensure proper documentation of maintenance issues.
  • Properly handle and account for keys.
  • Be knowledgeable of and enforce emergency procedures and security policies.
  • Provide ongoing coaching and support to team members, fostering a positive and productive work environment.
  • Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.
  • Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction
  • Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
  • Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
  • Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations.

Qualifications:
  • Education: High School Diploma or equivalent education required.
  • Experience: Minimum of three years of supervisory experience in hotel operations, with a focus on front desk, housekeeping, and maintenance.
  • Excellent verbal and written communication skills.
  • Basic computer skills and knowledge of hotel management software.
  • Ability to maintain compliance with local, state, and federal laws and regulations.
  • Ability to stand and move throughout the hotel for up to four hours at a time.
  • Must be able to lift up to 15 lbs occasionally.

Taking Care of You - Our Benefits
At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here's a look at what we offer to help take care of you and your loved ones:
Health & Wellness
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)

Financial Security & Peace of Mind
  • Quarterly Bonus Potential: Up to 25% of Quarterly Earnings
  • Basic Life Insurance & AD&D
  • Voluntary Life Insurance
  • Voluntary Short-Term Disability
  • Voluntary Long-Term Disability
  • Critical Illness, Hospital Indemnity & Accident Plans
  • Pet Insurance
  • 401(k) Match: Ivy Hospitality offers a 100% match of associates' first 6% contributed

Time to Recharge
  • Paid Time Off (PTO), available as it's accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Ivy Hospitality participates in E-Verify
In accordance with company policy, Ivy Hospitality does not hire minors; all applicants must be 18 years or older.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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