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Service Operations Manager Jobs in Athens, AL (NOW HIRING)

AeroVironment

Manager, Field Operations

Huntsville, AL · On-site

$106K - $162K/yr

Manages staff scheduling, tracking of fielded assets, proposal writing, budget management and team ... service visits, as well as various other operational requests worldwide * Interacts with the ...

Lowe's

Night Operations Department Supervisor

Decatur, AL · On-site

... Manager-on-Duty (MOD) Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency Walks the store, observing customer/associate interaction ...

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Service Operations Manager information

See Athens, AL salary details

$34.3K

$75.9K

$126.4K

How much do service operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service operations manager in Athens, AL is $75,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $92,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Athens, AL look for?

The top searched job categories for Service Operations Manager jobs in Athens, AL are:

What cities near Athens, AL are hiring for Service Operations Manager jobs?

Cities near Athens, AL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Athens, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $75,902 per year, or $36.5 per hour.

Manager, Field Operations

AeroVironment, Inc.

Huntsville, AL • On-site

$106K - $162K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

AeroVironment rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

7th of 72 rated aerospace companies

Job description

Worker Type
Regular
Job Description
Summary
The Field Operations Manager plans, coordinates and conducts Small Unmanned Aircraft (SUAS), Tactical Missile System (TMS) and Unmanned Ground Vehicle (UGV) training, field demonstrations, and customer service visits (CSV) both domestic and internationally.
Position Responsibilities
  • Manages staff scheduling, tracking of fielded assets, proposal writing, budget management and team development
  • Coordinates and works closely with multiple customers on training, demonstrations, and customer service visits, as well as various other operational requests worldwide
  • Interacts with the Airworthiness & Safety authorities as required to ensure airworthiness and safety standards are implemented
  • Identifies design and operational deficiencies and recommends improvements to Product Line Management
  • Collaborates with Program Managers, Engineers, Business Development and Product Line Management to ensure Field Operations involvement during all phases of planning, development, and fielding
  • Develops plans and policies, monitors operations, reports to and advises leadership team on all matters pertaining to field training and field demonstration events
  • Develops rotation schedules for deployments and training and ensures that contract personnel number requirements are met
  • Assists in development of operator manuals, checklists, FSR certification and currency programs as well as other internal and external training tools as required
  • Able to plan and execute a dynamic schedule and solve rigorous and last-minute customer demands
  • Coordinates with Trade Compliance on international training and demonstrations to ensure compliance

Basic Qualifications (Required Skills & Experience)
  • Bachelor's degree in Unmanned Aircraft Systems, Engineering or Management required or equivalent combination of education, training, and experience
  • 8 + years experience in Unmanned Aircraft Systems, Tactical Missile Systems operational use and training for commercial and military customers, including recent operational experience with SUAS, TMS or UGV products
  • 3+ years of demonstrated experience managing a team
  • 3+ years of formal instructor experience
  • Military leadership experience preferred: Special Operations Forces, Infantry, Unmanned Aircraft Operations or maintenance background highly preferred

Other Qualifications & Desired Competencies
  • Strong communication, active listening, judgement, decision-making, critical thinking, complex problem-solving, and presentation skills
  • Uses vision to think beyond the immediate situation, explore multiple potential paths and adapt decision-making style based on the situational circumstances
  • Assesses the degree of risk and opportunity in plans or actions and takes appropriate action to mitigate them or makes plans to build on the opportunity
  • Inspires, motivates and empowers people to deliver organizational goals, while also delivering value back to employees
  • Brings organizational values to life using personality, uniqueness and the creation of a shared vision; ensures that individuals and teams are working in a manner consistent with organizational values
  • Champions the process of change and promotes a culture of quick adaptation, while helping others deal with the effects of change
  • Demonstrates the ability to develop and maintain internal and external trusting, professional relationships
  • Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
  • Displays strong initiative and drive to accomplish goals and meet company objectives
  • Focuses on teamwork and puts the success of the team above one's own interests

Physical Demands
  • Required to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)
  • Able to work outdoors in extreme weather conditions and traverse across uneven ground and varying terrain (Somewhat Frequent)

Clearance Level
No Clearance
The salary range for this role is:
$106,500 - $162,500
AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
ITAR Requirement:
This position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits.
We also encourage you to review our company website at http://www.avinc.com to learn more about us.
Principals only need apply. NO agencies please.
About AV:
AV isn't for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.
We don't just build defense technology-we redefine what's possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve.
Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian-but we're not building history, we're building what's next.
If you're ready to build technology that matters-with speed, scale, and purpose-there's no better place to do it than AV.
We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.
ITAR
U.S. Citizenship is required. Secret or Top Secret clearance, or the ability obtain a clearance is desired.

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