Service Operations Manager Jobs in Athens, AL (NOW HIRING)

Position Summary

This is an ONSITE position located in Huntsville, AL. Active TS/SCI clearance REQUIRED.

NCC is looking for a Media Services Operations Manager to provide direct support to the Government Program Manager to handle day-to-day operations, coordination of resources, workflow, and ensure efficient execution of tasks to meet project milestones and customer deadlines. The ideal candidate would have extensive experience in broadcast, multimedia, or media production workflows.

Key Areas of Responsibility

• Direct daily operations for VIPC media development and production functions across multiple MDA locations, ensuring consistent coverage and adherence to established processes.
• Supervise and coordinate multidisciplinary teams, providing day-to-day tasking, oversight, and guidance to ensure high-quality support for Agency customers and senior leadership.
• Manage staffing levels, shift schedules, and resource allocation to maintain adequate support at all sites and meet surge or short-response requirements.
• Review incoming work requests, assess production needs, and assign tasks to the most qualified and available personnel based on skillset, workload, and efficiency.
• Implement management policies and operational practices that support standardization, audit readiness, and effective workflow control.
• Oversee the ordering, tracking, and accountability of consumable materials following established procurement procedures.
• Serve as a customer-facing point of contact for inquiries, service coordination, and issue resolution; ensure customer expectations and timelines are clearly communicated to production staff.
• Participate in planning meetings to gather requirements and translate them into actionable tasks, schedules, and resource plans.
• Act as the primary operational liaison with the Government Program Manager, providing updates on production status, staffing, performance metrics, and emerging issues.
• Support continuous improvement by identifying operational gaps, recommending process enhancements, and ensuring consistent application of standards across all VIPC locations.
• Ensure all OPSEC guidelines are followed during flight test documentation.
• Other duties as assigned.

Minimum Requirements

• Active TS/SCI Clearance at the time of application.
• Expertise in managing teams conducting media production operations including:
  • Visual Information Products requiring the creation of original artwork, imaginative concepts, and composite imagery.
  • High speed digital printing and production
  • Animation and digital modeling
  • Photography
  • Broadcast video design and production
  • Flight test video capture
  • Logo development
  • Adobe Production Suite, Apple ProRes codecs, and Black Magic Design peripherals
  • Digital Asset Management (Quantum CatDV) / SAN (StorNext) maintenance and operation
• Experience within multimedia, graphics or audio visual field.
• Must meet one of the options below providing daily supervision and direction to VIPC type design and production teams across several geographical locations to include supporting stakeholder requirements:
  • BA/BS Degree with 10 years of experience.
  • Associates Degree with 15 years of experience.
  • High School Diploma & 1 year of related college courses with 20 years of experience.
• Demonstrated strict attention to detail.
• Ability and willingness to collaborate with all levels of the organization.
• Previous supervisory experience.
• Strong emotional intelligence, interpersonal skills, and communication skills.
• Proven delegation skills.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us and reference the position in your email.
 

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.