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Service Operations Manager Jobs in Millbrook, AL

CVS Health

Operations Manager

Prattville, AL · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Via

Operations Manager

Montgomery, AL · On-site

$65K - $90K/yr

As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you'll ...

Amazon

Operations Manager, RSR

Montgomery, AL · On-site

To achieve this, managers are expected to provide their team with the tools needed for success ... their service, even in our most remote area. We are a combination of operations and support teams ...

Aramark

Food Service Manager

Montgomery, AL · On-site

As a Dietary Manager, you will lead daily dining operations in a skilled nursing environment ... Lead and support patient service staff to ensure meals are accurately prepared, assembled, and ...

New

Aramark

Food Service Manager

Montgomery, AL · On-site

... Service Operations • Manage daily food service operations in compliance with established ... Productivity & Operational Excellence • Drive operational efficiency through effective cost ...

New

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Millbrook, AL

Service Operations Manager information

See Millbrook, AL salary details

$32.4K

$71.9K

$119.7K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in Millbrook, AL is $71,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $87,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Millbrook, AL?

For Service Operations Manager jobs in Millbrook, AL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Millbrook, AL look for?

The top searched job categories for Service Operations Manager jobs in Millbrook, AL are:

What cities near Millbrook, AL are hiring for Service Operations Manager jobs?

Cities near Millbrook, AL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Auto Service Operations Leader

McSweeney Chrysler Dodge Jeep Ram

Clanton, AL • On-site

Other

Posted 3 days ago

New

Job description

Recently awarded #1 in the State of Alabama for Service CSI, McSweeney Automotive Group is looking for a motivated, customer focused, detail oriented LEADER. This person will be responsible for working alongside all departments within the dealership to ensure goals are efficiently and effectively met all while exceeding customer expectations.

Duties:

- Oversee the daily operations of the service department

- Manage a team of service technicians and advisors

- Schedule and assign work to technicians based on customer needs and department priorities

- Ensure that all vehicles are properly maintained and repaired in a timely manner

- Monitor the progress of vehicle repairs and provide updates to customers as needed

- Handle customer complaints and resolve any issues that arise

- Maintain accurate records of all service department activities, including repairs, parts inventory, and customer interactions

- Collaborate with other departments to ensure smooth workflow and customer satisfaction

-Present weekly performance reports to management team and owners

-Building and maintaining customer and vendor relationships

-Ensure all shop equipment is in proper working condition

-Understand and comply with regulations that affect service and parts operations, such as hazardous waste disposal, OSHA, etc.

Skills:

- Strong knowledge of vehicle maintenance and repair procedures

- Experience with automotive service and repair, including auto body repair and estimating

- Service writing and the ability to accurately estimate repair costs

- Excellent leadership and communication skills to effectively manage a team

- Strong problem-solving abilities to address customer complaints and resolve issues

- Proficient in using computer software for record keeping and scheduling

-Reynolds experience a plus

Note: The Service Manager position requires a combination of technical expertise in automotive service and repair, as well as strong leadership skills to effectively manage a team. Experience in both areas, along with excellent communication skills to interact with customers and other departments is a must!

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