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Service Operations Manager Jobs in Hartford, AL (NOW HIRING)

DSI Security Services

RVM Operations Manager

Dothan, AL · On-site

$65K - $75K/yr

Dothan, AL Pay Rate: $65,000 - $75,000 About DSI Security Services Founded on the principle of ... Operations Management * Oversee all aspects of Remote Monitoring Center operations. * Ensure ...

DSI Security Services

RVM Operations Manager

Dothan, AL · Remote

$65K - $75K/hr

Dothan, AL Pay Rate: $65,000 - $75,000 About DSI Security Services Founded on the principle of ... Operations Management * Oversee all aspects of Remote Monitoring Center operations. * Ensure ...

Walgreens

Pharmacy Operations Manager

Dothan, AL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Dothan, AL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Dothan, AL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

CBRE Group, Inc.

Account Operations Manager

Dothan, AL · On-site

$65 - $90/hr

Verify best pricing and service level performance. * Manage account programs aimed to ensure safety ... Building Operations & Experience (facilities management, property management, flex space ...

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CBRE

Account Operations Manager

Dothan, AL · On-site

Verify best pricing and service level performance. * Manage account programs aimed to ensure safety ... Building Operations & Experience (facilities management, property management, flex space ...

Telle Tire & Auto Service Inc

Service Manager

Dothan, AL · On-site

$60K/yr

The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with manufacturer ...

Jim Whaley Tires

Service Manager

Dothan, AL · On-site

$54 - $66/hr

This role oversees service advisors, technicians, warranty administration, and service operations ... Manage the vehicle service queue, ensuring timely repairs and customer satisfaction * Provide ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Hartford, AL

Service Operations Manager information

See Hartford, AL salary details

$32K

$70.9K

$118K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in Hartford, AL is $70,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What cities near Hartford, AL are hiring for Service Operations Manager jobs?

Cities near Hartford, AL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

RVM Operations Manager

DSI Security Services

Dothan, AL • On-site

$65K - $75K/yr

Full-time

Posted 26 days ago

Key responsibilities

  • Oversee all aspects of Remote Monitoring Center operations, ensuring compliance with procedures and customer response protocols.

  • Lead, develop, and motivate Monitoring Center personnel, including recruiting, onboarding, training, and managing performance.

  • Monitor alarm response times, SLA performance, operator productivity, and customer satisfaction, and review incidents to identify improvement opportunities.

DSI Security rating

4.6

Company rating: 4.6 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

105th of 118 rated security

Job description

RVM Operations Manager
Location: Dothan, AL
Pay Rate: $65,000 - $75,000
About DSI Security Services
Founded on the principle of DWYSYWD (Do What You Say You Will Do), DSI Security Services is one of the nation's leading providers of contract security services. We serve clients across multiple industries throughout the United States and are committed to delivering exceptional service through accountability, integrity, professionalism, and innovation.
Our mission is simple: provide outstanding security solutions while creating rewarding career opportunities for our employees.
Lead the Future of Remote Security Operations
DSI Security Services is seeking an experienced and results-driven Remote Monitoring Center Manager to lead the daily operations of our growing Remote Monitoring Center (RMC) in Dothan, Alabama.
This is an exciting opportunity for a leader who thrives in a fast-paced, technology-driven environment and enjoys developing teams, improving operational performance, and delivering exceptional customer service. The Remote Monitoring Center Manager will play a critical role in shaping the future of DSI's nationwide remote video monitoring and security technology services.
If you have experience leading a Security Operations Center (SOC), Network Operations Center (NOC), monitoring center, command center, dispatch operation, or similar 24/7 environment, we want to hear from you.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, develop, and motivate Monitoring Center personnel.
  • Recruit, hire, onboard, and train team members.
  • Maintain staffing levels to support uninterrupted 24/7 operations.
  • Manage employee schedules, performance reviews, and development plans.
  • Establish and monitor team performance goals and key metrics.
  • Promote a culture of accountability, teamwork, and exceptional customer service.
Operations Management
  • Oversee all aspects of Remote Monitoring Center operations.
  • Ensure compliance with standard operating procedures and customer response protocols.
  • Monitor alarm response times, SLA performance, operator productivity, and customer satisfaction.
  • Review incidents and operational trends to identify opportunities for improvement.
  • Investigate service issues, procedural deviations, and customer concerns.
  • Support onboarding and implementation of new customers and monitored locations.
Technology & Innovation
  • Oversee and optimize monitoring technologies including video surveillance platforms, alarm monitoring systems, AI-driven analytics, and communications tools.
  • Partner with Technical Services to troubleshoot and resolve operational issues.
  • Support implementation and testing of new technologies and service offerings.
  • Ensure operational readiness of monitoring workstations, displays, and communication systems.
  • Promote cybersecurity best practices and operational security standards.
Customer & Business Support
  • Serve as an escalation point for customer concerns and critical incidents.
  • Participate in customer reviews and performance discussions.
  • Collaborate with Sales, Customer Success, Technical Services, and Executive Leadership to support business growth.
  • Assist with service expansions, renewals, and operational planning.
Quality, Compliance & Business Continuity
  • Lead quality assurance programs and operational audits.
  • Support business continuity and disaster recovery planning.
  • Identify operational risks and implement corrective actions.
  • Maintain required operational documentation, certifications, and compliance records.
  • Coordinate disaster recovery exercises and system testing.

Qualifications
Required Experience
  • Minimum of five (5) years of leadership experience in a 24/7 operational environment.
  • Minimum of three (3) years managing personnel in a monitoring center, Security Operations Center (SOC), Network Operations Center (NOC), command center, dispatch center, or similar environment.
  • Experience overseeing alarm monitoring, video monitoring, dispatch operations, emergency communications, or critical incident response.
Preferred Qualifications
  • Bachelor's degree in Business Management, Security Management, Criminal Justice, Information Technology, Computer Science, or a related field.
  • Experience with the Immix monitoring automation platform.
  • Knowledge of video surveillance systems, access control systems, and alarm monitoring technologies.
  • Understanding of IP networking, cloud technologies, VPNs, and cybersecurity fundamentals.

Work Environment
This position is based in our Dothan, Alabama National Security Operations Center.
While standard business hours are Monday through Friday, this leadership role supports a 24/7 operation and requires flexibility for occasional after-hours escalations, staffing needs, major incidents, and business continuity events.
Occasional travel may be required for customer meetings, training, audits, or company events.
#CORP25
Why Join DSI?
At DSI, our people are our greatest asset. We invest in our employees through training, career development, and opportunities for advancement.
Apply today and become part of a company built on integrity, accountability, and results.
DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

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