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Service Operations Manager Jobs in Bessemer, AL (NOW HIRING)

JHB-CUI

CUI-OPERATIONS MANAGER

Birmingham, AL · On-site

Manage daily field operations to ensure installations, service calls, and projects are completed safely, on time, and within quality standards. * Oversee workforce scheduling, routing, and resource ...

JHB-CUI

CUI-OPERATIONS MANAGER

Birmingham, AL · On-site

$110 - $150/hr

Manage daily field operations to ensure installations, service calls, and projects are completed safely, on time, and within quality standards. * Oversee workforce scheduling, routing, and resource ...

Construction Resources

Operations Manager

Birmingham, AL · On-site

Key Responsibilities • Operational Leadership: - Direct all aspects of Birmingham operations, including warehouse operations, dispatch, fleet management, field service management, and installation ...

New

Big Whiskey

Operations Manager

Alabaster, AL

Key Responsibilities Operations and Service Excellence Ensure flawless shift execution across FOH ... Conduct routine manager walks, line checks, and opening/closing audits. Financial and Cost Control ...

Ulta Beauty, Inc.

Operations Manager

Tuscaloosa, AL · On-site

$52 - $76/hr

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

ARD Logistics

Operations Manager

Vance, AL · On-site

Customer Service Experience * Attention to Detail * Detailed experience in utilizing Inventory /Point-of-Sale application to manage inventory * Warehousing or Distribution experience * Experience ...

Buckle

Operations Manager (Full-Time)

Birmingham, AL · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

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Service Operations Manager information

See Bessemer, AL salary details

$31.7K

$70.3K

$117K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in Bessemer, AL is $70,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $85,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Bessemer, AL?

For Service Operations Manager jobs in Bessemer, AL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Bessemer, AL look for?

The top searched job categories for Service Operations Manager jobs in Bessemer, AL are:

What cities near Bessemer, AL are hiring for Service Operations Manager jobs?

Cities near Bessemer, AL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Service Operations Coordinator

Newhorizonscareergroup

Birmingham, AL • Remote

Full-time

Posted 3 days ago

New

Job description

We are seeking an organized and detail-oriented Service Operations Coordinator to support customer requests, service arrangements, and day-to-day coordination activities. This role is well suited for someone who enjoys managing details, researching information, keeping processes organized, and helping ensure customers receive accurate and timely service.

Key Responsibilities

  • Manage customer requests and service details throughout the coordination process
  • Communicate with customers to gather necessary information, preferences, and service requirements
  • Research available services and options based on individual customer needs
  • Assist with coordinating reservations, services, and related arrangements
  • Review reservation and service information for accuracy and completeness
  • Communicate with service providers to confirm details, availability, and requested arrangements
  • Maintain organized records of customer information, requests, reservations, and updates
  • Provide customers with confirmations, updates, and important service information
  • Track outstanding requests, changes, and follow-up needs
  • Assist with modifications, special requests, and routine service issues
  • Identify missing information or potential concerns and take appropriate follow-up action
  • Help resolve routine issues by researching available options and solutions
  • Maintain clear and professional communication with customers and service providers
  • Support a smooth and organized customer experience from initial request through completion

Qualifications

  • Strong organizational and time-management skills
  • Excellent attention to detail and accuracy
  • Clear and professional written and verbal communication
  • Ability to manage multiple requests, details, and priorities
  • Strong research and information-gathering abilities
  • Customer-focused and solution-oriented approach
  • Comfortable working with online systems and digital communication tools
  • Comfortable learning new systems and processes
  • Ability to work independently and manage responsibilities effectively
  • Reliable follow-through and problem-solving skills
  • Previous experience in customer service, operations, coordination, hospitality, reservations, administration, or a related field is helpful but not required

Training & Support

  • Remote work environment
  • Structured initial training
  • Ongoing role-specific training
  • Access to online tools and resources