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Service Operations Manager Jobs in Bessemer, AL (NOW HIRING)

Buckle

Operations Manager (Full-Time)

Birmingham, AL · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

City of Pelham

Golf Operations Manager

Pelham, AL · On-site

Supervises golf operations staff to include golf shop, outside services, starters and hosts, by ... Manages all membership accounts, billing, collections and solves any membership issues. * Works ...

City of Pelham, AL

Golf Operations Manager

Pelham, AL · On-site

$61K - $83K/yr

Supervises golf operations staff to include golf shop, outside services, starters and hosts, by ... Manages all membership accounts, billing, collections and solves any membership issues. Works with ...

UAB NOVA RENT

OPERATIONS MANAGER-HSOM

Birmingham, AL · On-site

$67K - $92K/yr

Continually monitors services provided to department and identifies/leads activities related to ... Operations, Hospital Administration, Healthcare/Clinic Management, Office Manager UAB is an Equal ...

Walgreens

Pharmacy Operations Manager

Birmingham, AL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Hoover, AL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Twice

Golf Operations Manager

Pelham, AL · On-site

$65 - $90/hr

Essential Responsibilities Description Manage the daily operations of the Golf Operations ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

New

PetSmart

Retail Operations Manager

Fultondale, AL · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

Walgreens

Pharmacy Operations Manager

Birmingham, AL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

PetSmart

Retail Operations Manager

Fultondale, AL · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart

Retail Operations Manager

Fultondale, AL · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

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Service Operations Manager information

See Bessemer, AL salary details

$31.7K

$70.3K

$117K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in Bessemer, AL is $70,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $85,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Bessemer, AL?

For Service Operations Manager jobs in Bessemer, AL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Bessemer, AL look for?

The top searched job categories for Service Operations Manager jobs in Bessemer, AL are:

What cities near Bessemer, AL are hiring for Service Operations Manager jobs?

Cities near Bessemer, AL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager (Full-Time)

Buckle

Birmingham, AL • On-site

Full-time

Retirement, PTO

Re-posted 17 days ago

Job description

Summary
The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, the Operations Manager oversees a variety of operational tasks assigned by store management. The Operations Manager may also complete the duties of the Freight Coordinator and Visual Merchandiser based on business needs and/or store volume.
Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operations
  • Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
  • Complete the Operations Manager daily disciplines.
  • Manage promotions by educating Teammates and ensuring signage is displayed appropriately.
  • Complete pulls and markdowns.
  • Monitor layaway procedures to ensure layaways are current and accurate.
  • Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner.
  • Monitor reservation application, including Guest follow-up, team education, and product reservation.
  • Lead onboarding and selection activities including monitoring hiring dashboards on a daily basis, setting up interviews and completing onboarding with all new teammates.
  • Complete inventory reviews including year-end inventory.
  • Develop and maintain knowledge of Point of Sale (POS) software.
  • Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
  • Understand and execute all policies regarding payments, exchanges and Loss Prevention practices.
  • Receive freight boxes and store transfers through register.
  • Report discrepancies through Inventory Manager.
  • Maintain all shipment-related paperwork.
  • Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping).
  • Send in recalls and Return to Vendors (RTVs) on a weekly basis.
  • Complete special orders and the necessary phone calls to the Guest.
  • Keep supplies in stock and organized (e.g. boxes, transfer bags, printer paper, hangers, sensors, etc.).
  • Organize fixtures and shelving.
  • Engage in activities that support a neat, clean, and organized work area.
  • Handle all maintenance issues in the store - plumbing, electrical, etc.
  • Communicate any policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
  • Provide feedback to Store Manager regarding merchandise handling concerns.
  • Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks.
  • Additional duties as assigned.

Sales Generation and Guest Service
  • Compare and verify merchandise invoices to items received to ensure that shipments are correct.
  • Upon request, ship any alterations, layaways, or special orders to Guests.
  • Check accuracy of freight packing slips and transfer slips.
  • Double-check that all transfers have been processed through the register and that items match what you are shipping out.
  • When shipping items to Guests and other stores, must fold items and place in appropriate sized box for proper presentation of product when unpacked.

Visual Merchandise Management
  • Create and develop a visual merchandising strategy on a weekly basis.
  • Consistently utilize and implement the Weekly Checklist, photo library, and other visual tools.
  • Uses Performance Tracker to track results and strategize on product rotation.
  • Is up-to-date on all current visual standards and videos.
  • Utilize the SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards.
  • Understands the importance of the store window's impact on business and completes with a high level of urgency.

Leadership
  • Comfortable in giving and receiving feedback from peers and management.
  • Promote personal and store growth.
  • Demonstrate and maintain a professional, mature, and stable relationship with all Teammates.
  • Overcome objections and problem solve.
  • Self-educate on all company tools (videos, pieces, books) and share this information with others.
  • Ability to travel and cover other stores within District based on business needs.
  • Handle all schedule changes in a positive and professional manner.
  • Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
  • Special projects and other duties as assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.
Full-time Benefits Available (after applicable waiting period):
  • Insurance
  • Spending and Savings Accounts
  • Paid Time Off
  • 401(k) Retirement Plan
  • Teammate Discount
  • Performance Bonuses
  • Leave Options
  • Employee Assistance Program

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
Additional Qualifications
Must be 18 years of age or older due to the nature of the job.
Physical Demands
The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.
Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.
Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center.
#LI-Onsite
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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