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Service Operations Manager Jobs in Wisconsin (NOW HIRING)

SASI INC

Operations Manager

Elm Grove, WI · On-site

$22/hr

  • Medical

  • Retirement

  • PTO

... service delivery, and platform-related activities through the web portal and mobile application ... The Operations Manager is also responsible for safeguarding fiduciary obligations by ensuring ...

Waste Management

Operations Manager

Ashland, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Ashland, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Somerset, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Berlin, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

SASI INC

Operations Manager

Elm Grove, WI · On-site

$22/hr

... service delivery, and platform-related activities through the web portal and mobile application ... The Operations Manager is also responsible for safeguarding fiduciary obligations by ensuring ...

Waste Management

Operations Manager

Somerset, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Pellitteri Waste Systems Inc

Operations Manager

Milwaukee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager - Milwaukee Division Compensation: Based on Experience Employment Type ... The successful candidate will work closely with drivers, dispatch, customer service, and sales ...

Waste Management

Operations Manager

Ashland, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Ashland, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Somerset, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Berlin, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Source Energy Services

Operations Manager

Blair, WI · On-site

... and rail operations * Lead hiring, onboarding, scheduling, and workforce planning * Manage ... Source Energy Services is a logistics and oilfield services company that focuses on the integrated ...

Aptive

Operations Manager

Green Bay, WI · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsible for customer retention, employee retention, and service center EBITDA Continually ...

The Panaro Group

Operations Manager

Burlington, WI · On-site

The Operations Manager is responsible for the overall performance of Pedone Pinsa's production operation, including safety, quality, service, productivity, labor utilization, inventory management ...

Pedone Pinsa

Operations Manager

Burlington, WI · On-site

The Operations Manager is responsible for the overall performance of Pedone Pinsa's production operation, including safety, quality, service, productivity, labor utilization, inventory management ...

Aptive Environmental

Operations Manager

Madison, WI · On-site

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsibilities include: • Responsible for customer retention, employee retention, and service ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Wisconsin

Service Operations Manager information

See Wisconsin salary details

$35.8K

$79.4K

$132.2K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Wisconsin is $79,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $96,400.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Wisconsin?

The most popular types of Service Operations jobs in Wisconsin are:

What are popular job titles related to Service Operations Manager jobs in Wisconsin?

For Service Operations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Wisconsin look for?

The top searched job categories for Service Operations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Service Operations Manager jobs?

Cities in Wisconsin with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $79,381 per year, or $38.2 per hour.

Operations Manager

SASI INC

Elm Grove, WI • On-site

$22/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Benefits:
  • All Major Holidays Off
  • Paid time off
  • 401(k)

Job Summary
We are seeking an experienced Operations Manager to join our team. In this role, the Operations Manager  is responsible for the oversight, administration, and compliance of all IRS Section 125 Cafeteria Plans and IRS Section 132(f) Transportation Fringe Benefit Plans administered on behalf of employer clients. As a Third-Party Administrator (TPA), this role ensures the accurate and efficient management of benefit programs, including Premium Only Plans (POP), Flexible Spending Accounts (FSA and LPFSA), Dependent Care Assistance Plans (DCA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), and other insurance premium payment plans.
This position serves as the primary non-technical liaison with WEX Health, managing employer and participant account administration, service delivery, and platform-related activities through the web portal and mobile application. The Operations Manager is also responsible for safeguarding fiduciary obligations by ensuring accurate transaction processing, daily account balancing, and trust account reporting in partnership with our Finance Department.
Additionally, the Operations Manager oversees the daily operations of the Cafeteria Operations Department, including staff supervision, training and development, knowledge management, process improvement, documentation maintenance, and operational compliance. The ideal candidate is a strong leader with expertise in employee benefit administration, regulatory compliance, financial accuracy, and client service excellence.
Responsibilities
Day-to-day responsibilities include but are not limited to: 
  • Employer account and qualified plans set up for claims processing in WexHealth, SASI Business System and QuickBooks (with Senior Accountant) 
  • Supervising Trust Account daily accounting tasks such as reporting transactions into ledgers, monthly balancing and monthly & year-end closing processes (with Senior Accountant and Financial Auditor) 
  • Supervising Participant (Employee) claims processing including reimbursement, daily adjudication, compliance, pay period deductions and other related record keeping in accordance with each Employer’s plan rules. 
  • Managing Participant (Employee) Open Enrollment and Re-Enrollment activities and related record keeping 
  • Supervising all plan compliance activities including nondiscrimination testing and related record keeping 
  • Overseeing all other Cafeteria Operations activities, record keeping and related responsibilities 
  • Perform Employer (Monthly Billing) Accounts Receivables (with Senior Accountant and IT Manager) 
  • Handle office location activities 
  • Line Manager of all employees working in Cafeteria Operations department providing staff training, daily supervision and annual performance reviews (with Human Resource Manager) 
  • Supervise daily activities with Employers, Participants (Employee) and other contacts recorded in JIRA and JIRA Service Management portal 
Qualifications
  • Bachelor’s degree in business administration, human resources, or equivalent practical experience in related fields 
  • Minimum 5+ years of experience in human resources or employee benefit administration for Third-Party Administrators (TPA) including experience with health insurance, retirement plans, employer billing, claims processing and regulatory compliance, is highly valuable 
  • Knowledge of IRS Section 125 Cafeteria plan rules and regulations for operations and compliance 
  • Minimum 2+ years supervisory or management level 
  • Experience in billing, collections and/or financial operations with Third-Party Administrators (TPA) employees and participants (employees). 
Preferred Skills 
  • Proficiency in using human resource information systems (HRIS e.g. WexHealth) and SASI Business System 
  • Human resource record keeping, and report generation for compliance and accuracy 
  • Ability to lead, motivate, and train a team of cafeteria operation administrators 
  • Ability to analyze data, find trends and troubleshoot financial record keeping in claims processing and reimbursement transactions in human resources 
  • Financial acumen of all aspects of human resource benefits management including funding, claims processing, and contribution limits 
  • Solid understanding of relevant laws and regulations, such as ERISA, HIPPA and other compliance requirements 
  • Banking acumen of all aspects of debit card, direct deposit (ACH), wire transfer and check processing 
  • Clear communication with verbal and writing skills for accurate reporting 
  • Proficiency with Microsoft Office365 (Word, Excel, Teams and Outlook)