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Service Operations Manager Jobs in New York (NOW HIRING)

HEI Hotels

Operations Manager

Manhattan, NY · On-site

$70 - $90/hr

Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**The Operations Manager is responsible for supporting the daily operation of the hotel ...

Thehotelatavalon

Operations Manager

Manhattan, NY · On-site

$70 - $100/hr

Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**The Operations Manager is responsible for supporting the daily operation of the hotel ...

Heihotels

Operations Manager

New York, NY · On-site

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview The Operations Manager is responsible for supporting the daily operation of the hotel and ...

RSM

Operations Manager - Deal Services

Edison, NJ

The manager serves as a central operational point of contact for assigned leaders, helping ... Support new service line, solution, technology, and process deployments by coordinating with ...

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Service Operations Manager information

See New York salary details

$38.8K

$86K

$143.3K

How much do service operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service operations manager in New York is $86,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $104,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in New York?

The most popular types of Service Operations jobs in New York are:

What are popular job titles related to Service Operations Manager jobs in New York?

For Service Operations Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in New York look for?

The top searched job categories for Service Operations Manager jobs in New York are:

What cities in New York are hiring for Service Operations Manager jobs?

Cities in New York with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $86,041 per year, or $41.4 per hour.

Operations Manager

HEI Hotels and Resorts

Manhattan, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

HEI Hotels & Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Us
HEI Hotels & Resorts is proud to welcome the Courtyard New York Manhattan Fifth Avenue to our growing portfolio of distinguished properties. Located in the heart of Midtown, the Courtyard is perfectly situated to visit iconic destinations including Rockefeller Center, Times Square, and the Theatre District. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
The Operations Manager is responsible for supporting the daily operation of the hotel and ensuring exceptional guest service, operational efficiency, and property standards are maintained. This role serves as a key operational leader and resource for all departments, with a strong focus on facilities, maintenance, life safety systems, and property condition.
The Operations Manager works closely with department leaders to ensure guest concerns, operational challenges, and maintenance needs are addressed promptly while maintaining compliance with company standards, brand requirements, and safety regulations.
Job Responsibilities:
  • Monitor daily hotel operations to ensure service standards, cleanliness, safety, and guest satisfaction goals are achieved.
  • Conduct regular property inspections of guest rooms, public spaces, back-of-house areas, and exterior grounds to identify operational or maintenance deficiencies.
  • Partner with department leaders to resolve operational issues, improve efficiencies, and support a positive guest experience.
  • Review guest feedback, service recovery reports, and customer satisfaction metrics and take action to address recurring concerns.
  • Respond to guest complaints and operational issues in a timely and professional manner.
  • Assist with daily room inventory management and operational readiness to maximize guest satisfaction and revenue opportunities.
  • Serve as a primary point of contact for facility-related concerns and coordinate the resolution of maintenance issues throughout the property.
  • Support preventive maintenance programs for guestrooms, public areas, building systems, and hotel equipment.
  • Maintain a working knowledge of hotel building systems including HVAC, electrical, plumbing, life safety, kitchen, laundry, and pool equipment.
  • Coordinate repairs with engineering staff and outside vendors to ensure timely completion of work.
  • Assist with monitoring work orders, maintenance requests, and follow-up activities to ensure issues are resolved.
  • Participate in routine inspections of life safety equipment and support emergency preparedness procedures.
  • Promote a safe working environment and ensure compliance with company policies and applicable safety regulations.
  • Identify opportunities to improve building efficiency, reduce maintenance issues, and support energy conservation initiatives.
  • Maintain accurate operational records and communicate maintenance and operational concerns to appropriate departments.
  • Provide operational support during high-occupancy periods, special events, and emergency situations.
  • Communicate effectively with associates, guests, vendors, and management to ensure seamless hotel operations.
  • Perform other duties as assigned.

Qualifications and Skills:
  • Minimum of 2-3 years of hotel operations experience required.
  • Previous experience in hotel engineering, maintenance, facilities management, or operations strongly preferred.
  • Hospitality leadership or supervisory experience preferred but not required.
  • Technical training, certifications, military training, or vocational education in HVAC, electrical, plumbing, or related trades is a plus.
  • Maintain a professional appearance and manner at all times.
  • Working knowledge of building systems including HVAC, plumbing, electrical, life safety, and general maintenance practices.
  • Strong understanding of hotel operations and guest service standards.
  • Strong problem-solving and organizational skills.
  • Ability to manage multiple priorities and respond effectively in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Proficiency with Microsoft Office and hotel operating systems.
  • Ability to establish positive working relationships with guests, associates, and vendors.
  • Ability to remain calm and make sound decisions during operational challenges or emergency situations.
  • Ability to identify maintenance issues and coordinate appropriate corrective actions.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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