Service Operations Manager Jobs in New York (NOW HIRING)

Clarity Testing Services (CTS) is the leading provider of on-site mobile Drug & Alcohol (D&A) and Occupational Medicine testing services, primarily serving  the New York tri-state area.  Founded in 1995, and for the past 31 years, through its fleet of mobile units and 2 testing locations, CTS  has provided services and solutions  to meet the increasingly stringent testing requirements of the DOT  (Department of Transportation) and OSHA (Occupational Safety and Health Administration) for highly-regulated employers operating across the New York tri-state area. 

We are searching for a highly motivated, team-oriented individual to join our growing company as the Manager of Operations overseeing enterprise-wide operations. The position will be based out of our Tarrytown, NY corporate office and will report directly to the Chief Operating Officer. Must have the ability to travel between client sites and company locations as needed.

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operations of a drug and alcohol testing and OSHA medical testing company. This role ensures efficient workflow, regulatory compliance, exceptional customer service, and operational excellence while managing staff, scheduling, logistics, and quality assurance. The Operations Manager works closely with leadership to improve processes, maintain profitability, and support continued business growth.

Key Responsibilities

Operations Management

• Oversee daily operations across all testing locations and mobile testing services.
• Ensure efficient scheduling of technicians, collectors, and medical staff.
• Monitor workflow to maximize productivity and customer satisfaction.
• Develop and implement operational policies and procedures.
• Coordinate equipment maintenance and inventory management
• Collaborate with Fleet Manager to maintain safety, compliance, and operational readiness of mobile units.

Regulatory Compliance

• Ensure compliance with DOT, OSHA, SAMHSA, CLIA, HIPAA, and applicable state regulations.
• Maintain company certifications, licenses, and documentation.
• Prepare for regulatory inspections and internal audits.
• Keep current with changes in federal and state testing regulations.

Staff Leadership

• Hire, train, coach, and evaluate employees.
• Create work schedules and manage staffing levels.
• Conduct performance reviews and implement employee development plans.
• Foster a positive, accountable, and team-oriented work environment.

Client Relations

• Maintain strong relationships with employer clients.
• Resolve customer concerns quickly and professionally.
• Support business development by identifying opportunities to expand services.
• Ensure service level agreements and turnaround times are consistently met.

Quality Assurance

• Monitor accuracy and quality of testing procedures and documentation.
• Implement continuous process improvement initiatives.
• Track operational metrics and prepare management reports.
• Investigate incidents and implement corrective actions when necessary.

Financial Oversight

• Assist with budgeting and expense management.
• Monitor labor costs and operational efficiency.
• Approve operational purchases within established guidelines.
• Support billing accuracy and revenue cycle processes.

Safety & Risk Management

• Promote workplace safety throughout the organization.
• Ensure compliance with OSHA safety standards.
• Investigate workplace incidents and recommend corrective actions.
• Maintain emergency preparedness procedures.

Required

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field (or equivalent experience).
• Minimum of 5 years of operations management experience.
• Experience in occupational health, drug and alcohol testing, healthcare services, laboratory services, or a regulated industry.
• Strong understanding of DOT and OSHA regulations.
• Excellent leadership, communication, and organizational skills.
• Proficiency with Microsoft Office and scheduling or electronic medical record software.

Preferred

• Experience managing multi-site operations.
• Knowledge of electronic chain of custody systems (eCCF).
• Certified Professional Collector Trainer (CPCT) or similar certification.
• Experience with quality management systems.

Key Competencies

• Leadership and team development
• Operational planning
• Regulatory compliance
• Problem-solving and decision-making
• Customer service excellence
• Process improvement
• Financial management
• Time management
• Attention to detail
• Conflict resolution

Compensation and Benefits

Clarity offers a competitive compensation package including base salary plus a comprehensive benefits package including medical, dental, disability, life and a 401(k) plan in addition to other outstanding benefits.