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Service Operations Manager Jobs in Boston, NY (NOW HIRING)

Clean Team

Operations Manager

Buffalo, NY · On-site

$60K - $65K/yr

Clean Team is seeking a hands-on Operations Manager to oversee the daily operations of our branch and ensure service excellence across all customer accounts. This leadership role is responsible for ...

Clean Team

Operations Manager

Buffalo, NY · On-site

$60K - $65K/yr

Clean Team is seeking a hands-on Operations Manager to oversee the daily operations of our branch and ensure service excellence across all customer accounts. This leadership role is responsible for ...

Clean Team

Operations Manager

Buffalo, NY

Clean Team is seeking a hands-on Operations Manager to oversee the daily operations of our branch and ensure service excellence across all customer accounts. This leadership role is responsible for ...

Newbury Franklin LLC

Operations Manager

Buffalo, NY · On-site

$90K - $110K/yr

The Operations Manager will drive operational excellence, profitability, customer satisfaction, and ... Customer Experience & Relationship Management • Partner with Sales and Customer Service ...

Newbury Franklin Industrials

Operations Manager

Buffalo, NY · On-site

$90K - $110K/yr

The Operations Manager will drive operational excellence, profitability, customer satisfaction, and ... Customer Experience & Relationship Management · Partner with Sales and Customer Service leadership ...

Eaton

Operations Manager

Orchard Park, NY · On-site

$97K - $143K/yr

Active Duty Military Service member candidates are exempt from the geographical area limitation ... operations management or equivalent leadership role. • Possess a working knowledge of business ...

Rentokil

Mgr, Tech Service

Cheektowaga, NY · On-site

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Rentokil

Mgr, Tech Service

Cheektowaga, NY · On-site +1

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Rentokil

Mgr, Tech Service

Cheektowaga, NY

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

CRH

Regional Operations Manager

Buffalo, NY · On-site

$125K - $150K/yr

Leads production planning to balance demand at lowest cost and highest service levels * Drives continuous improvement and operational excellence * Coach and mentor Plant Managers to boost ...

CRH

Regional Operations Manager

Buffalo, NY · On-site

$125K - $150K/yr

Leads production planning to balance demand at lowest cost and highest service levels * Drives continuous improvement and operational excellence * Coach and mentor Plant Managers to boost ...

Walgreens

Pharmacy Operations Manager

Depew, NY · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Buffalo, NY · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Depew, NY · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

CRH

Regional Operations Manager

Buffalo, NY

$125K - $150K/yr

Leads production planning to balance demand at lowest cost and highest service levels * Drives continuous improvement and operational excellence * Coach and mentor Plant Managers to boost ...

medplast

Senior Operations Manager

Orchard Park, NY

$120/hr

... services through capabilities in materials, plastics, metals, extrusion, and automation. With ... As Senior Operations Manager you will lead a team of 4 Production Supervisors overseeing ...

medplast

Senior Operations Manager

Orchard Park, NY

$120/hr

... services through capabilities in materials, plastics, metals, extrusion, and automation. With ... As Senior Operations Manager you will lead a team of 4 Production Supervisors overseeing ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Boston, NY

Service Operations Manager information

See Boston, NY salary details

$33.6K

$74.4K

$123.9K

How much do service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service operations manager in Boston, NY is $74,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $90,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What cities near Boston, NY are hiring for Service Operations Manager jobs?

Cities near Boston, NY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Boston, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $74,384 per year, or $35.8 per hour.

Operations Manager

Clean Team

Buffalo, NY • On-site

$60K - $65K/yr

Full-time

Posted 10 days ago

Job description

Operations Manager Location: Buffalo, NY Schedule: Full-Time | Primarily Day Shift | Some Evening and Weekend Availability RequiredClean Team is a growing commercial cleaning and facility services company committed to delivering exceptional customer service, operational excellence, and dependable results. We believe in strong leadership, accountability, teamwork, and maintaining a culture where employees are supported and customers come first. As we continue to expand, we are seeking an experienced Operations Manager to lead daily operations, drive performance, and support branch success.Position Summary: Clean Team is seeking a hands-on Operations Manager to oversee the daily operations of our branch and ensure service excellence across all customer accounts. This leadership role is responsible for managing Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator while maintaining labor budgets, customer satisfaction, staffing coverage, and operational efficiency.The ideal candidate is highly organized, detail-oriented, capable of leading multiple teams, and comfortable making real-time operational decisions in a fast-paced environment. This role works closely with the General Manager to support branch growth, employee accountability, customer retention, and operational execution.Responsibilities • Lead and oversee all daily operations within the branch • Supervise Area Managers, Site Managers, Support Techs, and Staffing Coordinator • Ensure all customer locations receive scheduled service without interruption • Monitor labor budgets, staffing levels, overtime, and operational costs • Review employee timekeeping and labor reporting in Chronotek • Conduct daily building inspections and customer follow-up visits • Resolve customer concerns professionally and maintain strong customer relationships • Train, retrain, and develop operational employees and leaders • Coordinate staffing coverage for open shifts and emergency service needs • Lead daily 4 PM Manager Meetings and hold leadership staff accountable • Oversee Level Board accounts and ensure corrective action plans are completed • Assist with recruiting, onboarding, employee documentation, and HR coordination • Support start-up operations for new customer accounts • Assist with inventory management, supply deliveries, and operational logistics • Submit daily operational reports to the General ManagerQualifications • Previous management or operations leadership experience required • Experience in commercial cleaning, janitorial, facility services, or service industries preferred • Strong leadership, communication, and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Experience with scheduling, labor management, and employee accountability • Comfortable conducting inspections and customer-facing visits • Proficient with email, reporting systems, and workforce management software • Reliable transportation and flexibility to support operational needs when necessaryWhat We Offer • Competitive salary • Leadership growth opportunities • Supportive team-oriented environment • Company training and development • Stable, growing company with long-term advancement potential • Opportunity to make a direct impact on branch success and customer satisfactionClean Team is a leading commercial cleaning company dedicated to providing high-quality service and building long-term partnerships with our customers. We value professionalism, accountability, and teamwork while creating opportunities for employees to grow and succeed within our organization.Zip Code: 14224, 14206, 14225, 14127, 14218, 14203, 14202, 14210
Job Posted by ApplicantPro