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Service Operations Manager Jobs in Boston, NY (NOW HIRING)

Wesco

Data Center Operations Manager

Cheektowaga, NY

$161K/yr

As the Data Center Operations Manager, you will oversee all aspects of onsite data center ... service disruption and downtime. * Partner with cross-functional teams to plan and execute ...

ssagroup

Food Service Associate

Buffalo, NY

$13.50 - $17.75/hr

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s) Responsibilities * Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest ...

SSA Group

Food Service Associate

Buffalo, NY · On-site

$16 - $16.50/hr

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s) Responsibilities * Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest ...

ssagroup

Food Service Associate

Buffalo, NY · On-site

$13.50 - $17.75/hr

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s) Responsibilities * Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest ...

Calspan LLC

Supervisor, Testing Operations

Buffalo, NY · On-site

$75K - $95K/yr

Calspan's Tire Performance Testing team provides tire research and testing services. The unique ... Manage in alignment with our Company Values. Lead with the intent to create a respectful and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Boston, NY

Service Operations Manager information

See Boston, NY salary details

$33.6K

$74.4K

$123.9K

How much do service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service operations manager in Boston, NY is $74,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $90,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What cities near Boston, NY are hiring for Service Operations Manager jobs?

Cities near Boston, NY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Boston, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $74,384 per year, or $35.8 per hour.

SERVICE MANAGER - TOWNE CHEVROLET

Towne Automotive

North Collins, NY • On-site

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

TOWNE CHEVROLET is seeking a motivated and experienced professional to lead our service department and help deliver an outstanding customer experience. In this role, you will oversee daily service operations, support a high-performing team, and ensure efficient workflow, quality repairs, and strong customer satisfaction. The ideal candidate brings leadership, organizational skill, and a commitment to operational excellence in a fast-paced automotive environment.
Responsibilities
  • Lead and manage the service department to ensure efficient day-to-day operations
  • Support, coach, and develop service advisors and technicians to promote strong performance
  • Monitor repair order flow, department productivity, and overall customer satisfaction
  • Review completed work for quality, accuracy, and compliance with company standards
  • Communicate effectively with customers regarding service needs, recommendations, and timelines
  • Work closely with parts, sales, and other internal teams to support operational goals
  • Track department performance metrics and identify opportunities for improvement
  • Maintain a safe, organized, and professional work environment
  • Handle customer concerns with professionalism and a solutions-oriented approach
  • Ensure policies, procedures, and manufacturer guidelines are followed consistently

Qualifications
  • Previous experience in automotive service management, service advising, or a related leadership role
  • Strong understanding of automotive service operations, repair processes, and customer service best practices
  • Proven leadership skills with the ability to motivate and support a team
  • Excellent communication, interpersonal, and conflict-resolution skills
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting
  • Comfort using dealership management systems and standard business software
  • Ability to analyze department performance and make informed operational decisions
  • Professional demeanor and a commitment to delivering a positive customer experience

Preferred Skills
  • Experience in a dealership or multi-location automotive service environment
  • Knowledge of warranty processes, repair order management, and service pricing
  • CDK software experience is a plus
  • Familiarity with coaching, scheduling, and performance management
  • Ability to build trust with customers and team members alike

What We Offer
  • A collaborative and team-oriented workplace
  • Opportunities for professional growth and leadership development
  • Competitive compensation and benefits package
  • WE OFFER
    • Competitive Pay $100 - $150k Annually
    • Medical, Dental, Vision
    • PTO
    • Company 401(k) Plan with match
    • Closed Sundays
    • Opportunity for growth
    • The chance to make a meaningful impact on customer satisfaction and departmental success

Additional Information

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