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Service Operations Manager Jobs in New York (NOW HIRING)

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Service Operations Manager

Manhattan, NY · Remote

Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off ...

Thrive

Manager, Service Operations

New York, NY · On-site

$90K - $120K/yr

In partnership with the Director, Managed Services, this role drives operational excellence, engineers' professional growth, and strong client relationships that reinforce long term customer success.

Thrive

Manager, Service Operations

New York, NY · On-site

$90K - $120K/yr

In partnership with the Director, Managed Services, this role drives operational excellence, engineers' professional growth, and strong client relationships that reinforce long term customer success.

Burlington

Operations Service Manager

Middletown, NJ · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Tacombi

Operations & Service Manager

Manhattan, NY

About the role... Assist management team in all day-to-day operations, provide support to staff during service to improve their performance and adopt, embody and implement the Standards of Mexican ...

Tacombi

Operations & Service Manager

Manhattan, NY · On-site

About the role... Assist management team in all day-to-day operations, provide support to staff during service to improve their performance and adopt, embody and implement the Standards of Mexican ...

Tacombi

Operations & Service Manager

Manhattan, NY · On-site

About the role... Assist management team in all day-to-day operations, provide support to staff during service to improve their performance and adopt, embody and implement the Standards of Mexican ...

RimePro Inc

Operations Manager

New York, NY

$90K - $150K/yr

This role oversees a small team of service technicians and is responsible for daily operations ... Manage and support a team of service technicians in the field * Provide technical guidance ...

Burlington

Operations/Service Manager II

Freehold, NJ

$23.20 - $30.95/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

PENTAX Medical

Service Operations Coordinator

Montvale, NJ · On-site

$45K - $60K/yr

The Service Operations Coordinator, supports the smooth day-to-day operations of the service department by coordinating administrative processes, managing communication flows, and ensuring compliance ...

Carmax

Operations Manager

Edison, NJ

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

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Service Operations Manager information

See New York salary details

$38.8K

$86K

$143.3K

How much do service operations manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for service operations manager in New York is $86,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $104,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in New York? The most popular types of Service Operations jobs in New York are:
What are popular job titles related to Service Operations Manager jobs in New York? For Service Operations Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in New York look for? The top searched job categories for Service Operations Manager jobs in New York are:
What cities in New York are hiring for Service Operations Manager jobs? Cities in New York with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in New York as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $86,041 per year, or $41.4 per hour.

Service Operations Manager

Butler Recruitment Group

Cranford, NJ • On-site

$90K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Commercial HVAC Service Operations Manager

Job Type: Full-Time (In-office)

Location: Cranford, NJ

Schedule: Monday – Friday, 7:30 AM – 4:30 PM

Compensation: $90,000 – $125,000 annually (Salaried) + Performance-based bonus

Benefits: Health, Dental, Vision, 401K, PTO

Position Overview

We are seeking an experienced Commercial HVAC Service Operations Manager to lead our service department. The ideal candidate must have a strong commercial or industrial HVAC background and exceptional communication skills. You will be responsible for supervising field teams, building strong customer relationships, and managing vendor interactions to ensure efficient, high-quality service.

Minimum Qualifications

  • 10+ years of experience in the commercial/industrial HVAC industry.
  • 3+ years of experience in a management or supervisory role.
  • Exceptional leadership, customer service, and vendor management skills.

Key Responsibilities

Team Leadership & Daily Operations

  • Manage, train, and support service technicians, dispatchers, and administrative staff.
  • Oversee scheduling, dispatching, and workload distribution to ensure safe, on-time job completion.
  • On-Call: Participate in a manager on-call rotation (one week/month) to handle emergency dispatching.

Customer Relations & Strategic Growth

  • Act as the primary contact for escalated concerns and conduct site visits to build client relationships.
  • Assist with service quotes, proposals, and recommendations for repairs or upgrades.
  • Collaborate with management to identify growth opportunities and track contract renewals.

Financial & Resource Management

  • Approve invoices, timesheets, and purchase orders, ensuring accurate billing and cost control.
  • Submit completed jobs to invoicing within two (2) business days and follow up on warranty credits.
  • Oversee inventory (tools, vehicles, truck stock) and coordinate with vendors for the best pricing.

Technical Quality, Safety & Compliance

  • Provide technical troubleshooting support for complex HVAC issues and review job closeouts.
  • Enforce OSHA safety policies, conduct quarterly safety meetings, and ensure code compliance.
  • Track KPIs, maintain accurate service records, and oversee preventive maintenance schedules.